Technical Support Direct

Judy Baker *****.**@*******.*** 330-***-****

WORK HISTORY

Dollar General

Assistant Manager Aug 2024 – Sept 2024

• Oversaw team members to ensure efficient work flow and maintain high quality merchandise presentation.

• Completed necessary administrative paperwork with accuracy and prepared bank deposits.

• Provided support in managerial duties to ensure operational efficiency and customer satisfaction.

ResCare

Qualified Intellectual Disability Professional (QIDP) Apr 2024 -Aug 2024

• Supervised Direct Support Professionals to provide quality care and support for adults and children with

disabilities, fostering community integration and personal goal achievement.

• Assessed client needs and monitored progress, ensuring tailored program development and effective service

delivery.

• Collaborated with cross-functional teams to coordinate comprehensive care plans, enhancing overall client

well-being.

Connections in Ohio Valley View, Ohio

Direct Support Professional Jan 2024 - Mar 2024

• Ensured comprehensive personal care for individuals with intellectual and developmental disabilities, facilitating

daily hygiene and grooming activities.

• Assisted with feeding and ambulation, supporting the physical well-being and nutritional needs of clients.

• Monitored medical conditions and administered necessary health care tasks, contributing to the overall health and

safety of clients.

AgainstAll Odds Canton, OH

Sales Oct 2023 - Jan 2024

• Conducted direct sales of Kirby Home Cleaning systems through door-to-door presentations, effectively

communicating product benefits to potential customers.

• Cultivated customer relationships that resulted in successful sales transactions, demonstrating strong interpersonal

and persuasive skills.

Canon Chesapeake, VA (Remote)

Technical Support Mar 2023 -Aug 2023

• Provided comprehensive technical support to a diverse clientele, ensuring successful setup and troubleshooting of

printers, Wi-Fi networks, and device connectivity.

• Guided customers through the selection and purchasing process for new equipment, enhancing their

decision-making and satisfaction.

• Delivered consistent, high-quality assistance across multiple communication platforms, contributing to a positive

service experience.

RegisAKRON, OHIO

Inventory Specialist Dec 2022 - Mar 2023

• Conducted comprehensive inventory assessments across multiple store locations in Ohio.

• Ensured accurate stock levels and maintained inventory records for operational efficiency.

Concentrix Canton, OH (Remote)

Tier 1 Retail Sales Specialist / Help Desk Jun 2022 - Dec 2022

• Assisted customers with purchasing decisions for Apple products by providing detailed comparisons and model

specifications.

• Demonstrated empathy and strong customer service skills by effectively addressing and troubleshooting queries

related to desktop/tablet operating systems and applications.

• Enhanced customer satisfaction by delivering knowledgeable support and guidance throughout the sales process.

Turbo Tax Canton, OH (Remote) Jan 2022 -Apr 2022

• Assisted customers in accurately preparing and filing their tax returns, ensuring compliance with tax regulations.

• Provided comprehensive support and guidance to individuals navigating complex tax situations, enhancing

customer satisfaction.

Teleperformance Canton, OH (Remote)

Tier 2 iOS Technical Support Dec 2019 - Dec 2021

• Provided advanced technical support for iOS devices, assisting Tier 1 personnel with complex troubleshooting and

ensuring customer satisfaction.

• Administered appropriate customer appeasements and service recovery solutions in alignment with company

policies.

• Managed diverse customer interactions, including callbacks, live chats, and email correspondence, addressing

technical inquiries effectively.

Home Instead Canton, OH

Caregiver Feb 2017 - Nov 2019

• Provided personalized care to residents, supporting activities of daily living such as bathing, dressing, and grooming

while promoting independence through encouragement of self-care.

• Assisted with mobility and transfer tasks, ensuring safety and adherence to each resident's specific service plan.

• Accompanied and guided residents to various activities and meals, fostering engagement and social interaction.

Meals on Wheels Canton, OH

Site Coordinator Jun 2015 - Jun 2016

• Coordinated meal preparation and delivery operations, ensuring efficient service to community members in need.

• Fostered positive interactions with recipients, emphasizing respectful engagement and support.

EDUCATION

Johns Hopkins University

COVID-19 Contact Tracer Certification 2020 LaRockAcademy

Patient Care Technician 2018 Grand Canyon University

Bachelor's Degree, Communication 2013

CERTIFICATIONS

Med Certified 2024 DSP 2024 CPR 2024 200hrs Yoga Teacher Training 2018 Patient Care Technician, Larock Healthcare Academyy 2018 Integrative Nutritional Coach 2018

SKILLS

• Data Entry Accuracy

• Microsoft Office Proficiency • Communication Skills

• Problem-Solving • Active Listening

• Time Management • Leadership Abilities • Multitasking

• Problem Solving • Computer Skills • Multi-tasking

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