Customer Service Client Support

James Mudd

**** *** ******* *****, *********, TX 76017 ****************@*****.*** 214-***-****

Professional Summary

Empathetic and solutions-driven Customer Service Professional with a diverse background in client support, problem-solving, and communication. Adept at breaking down complex information into clear, actionable guidance. Experienced in providing top-tier customer service in various industries, from technology to caregiving. Highly adaptable, tech-savvy, and team-oriented with a strong ability to handle customer inquiries, troubleshoot issues, and foster positive client experiences.

Skills & Competencies

•Customer Service & Client Support

•Strong Verbal & Written Communication

•Problem-Solving & Troubleshooting

•Empathy & Active Listening

•Team Collaboration & Remote Work

Professional Experience

Caregiver Sabattical

November 2018 – September 2023

•Provided comprehensive financial, logistical, and emotional support for a terminally ill family member, managing household tasks, and medical appointments.

•Developed strong problem-solving and communication skills in high-pressure situations.

•Maintained meticulous records and coordinated with multiple healthcare providers.

Audio/Visual Technician Presentation Services Audio Visual (Dallas, TX)

July 2014 – January 2016

•Delivered exceptional customer service to corporate clients, ensuring seamless event execution.

•Troubleshot and resolved technical issues under time constraints, demonstrating adaptability and quick thinking.

•Communicated with teams and clients to ensure smooth project coordination.

•

Musician, Songwriter, Producer, Performer Ishi (Dallas, TX)

2005 – 2013

•Collaborated with team members, showcasing leadership and adaptability in a creative, fast-paced environment.

Server Various Restaurants (Dallas, TX)

2009 – 2012

•Provided high-quality customer service in fast-paced, high-volume restaurants.

•Maintained strong attention to detail, ensuring customer satisfaction and positive dining experiences.

General Labor & Decorative Concrete Work Self-Employed

2005 – 2009

•Managed a small team, demonstrating leadership and problem-solving skills in a hands-on work environment.

•Worked with clients to deliver customized results, reinforcing customer service expertise.

Education

Texas Christian University Fort Worth, TX

2003 – 2004

•Major: Biology & Radio-T.V.-Film

•Awarded Chancellor’s Scholarship (full two-year tuition)

Tarrant County College Arlington, TX

2001 – 2003

•Associate’s Degree, Biology

•Recipient of full-tuition scholarship

•Phi Theta Kappa Honor Society Member

•Award-winning Debate Team Member

Professional Certifications

Practical Sales Training Techniques (2024) Online Course (Udemy.com) – Chris Croft

•Skills Acquired: Basic sales training

Contact this candidate