Customer service and relations Team management and leadership

Kelsy Townlin-Stewart

‘Contact Information:

+ Phone: [903-***-****]

+ Email: [***.****.****@*****.***]

Summary:

Results-driven and customer-focused professional with experience in management, sales, and customer service.

Proven track recard of suecess in fast-paced environments, with a strong ability to multitask and lead teams. Holding

‘an Associate's degree in Psychology, with strong foundation in understanding human behavior and motivations.

Work Experience:

Assistant Manager, Wingstop (2019-2021)

+ Assisted the store manager in overseeing daily operations, including inventory management, employee supervision,

and customer service.

+ Trained and developed a team of employees to improve sales and customer satisfaction,

+ Implemented sales strategies to increase revenue and drive business growth,

+ Maintained a clean and safe working environment, adhering to company standards and regulations.

Pharmacy Cashier, Walgreens (2021-2022)

+ Provided exceptional customer service, responding to customer inquiries and resolving issues ina timely and

professional manner,

+ Processed prescriptions, managed cash register, and maintained patient confidentiality

+ Collaborated with pharmacists and other eam members to ensure efficient and accurate prescription filling.

+ Participated instore events and promotions to drive sales and engage customers.

‘Teller, Bank of America (2022-2024)

+ Managed customer transactions, including deposits, withdrawals, and account inquiries.

+ Provided product and service information to customers, identifying opportunities to cross-sell and upsell

+ Maintained accurate records and adhered to banking regulations and compliance standards.

+ Worked collaboratively with colleagues to achieve team goals and objectives.

Education:

+ Associate of Arts in Psychology, 2020-2024 at TWU

Skills:

+ Customer service and relations

+ Team management and leadership

+ Sales and marketing

+ Time management and organization

+ Cash handling and accounting

+ Inventory management and control

+ Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

+ Understanding of human behavior and motivations

Certifications! Awards:

+ customer service certification

Contact this candidate