Sales Representative Route
Resume:
KEN
BEUERLE
*******@*****.***
Traverse City, MI 49685
Bold Profile
Dynamic leader with a proven track record at Valley City Linen, enhancing operational efficiency and customer satisfaction. Skilled in GPS navigation and exceptional at fostering team collaboration, I've driven significant improvements in route coordination and problem- solving. Achievements include boosting on-time deliveries and reducing accidents, showcasing a blend of technical prowess and interpersonal excellence.
Knowledgeable Route Supervisor seeking new opportunities. Proven ability to manage and optimize routes for efficiency, enhancing service delivery and customer satisfaction. Demonstrated leadership through effective team management and problem-solving skills. PROFESSIONAL SUMMARY
SKILLS
• GPS navigation
• Weather awareness
• Load planning
• Route coordination
• Problem-solving
• Vehicle maintenance
• Customer service
• Material handling
• Decision-making
• Vehicle inspection
• Route planning
• Performance evaluation
TTI
Colorado Springs, CO • 06/1991
Associate of Arts: Mechanical
Engineering Drafting
Suttons Bay
Suttons Bay, MI • 05/1989
High School Diploma
EDUCATION
Valley City Linen - Route Supervisor
Traverse City, MI • 05/2019 - Current
Meadow Gold Dairy - Route Sales Representative
Colorado Springs, CO • 05/2018 - 05/2019
WORK HISTORY
Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
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Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
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Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries on the job.
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Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
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Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
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Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
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Developed strong relationships with clients, leading to increased business opportunities and referrals.
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Monitored daily operations and routes to resolve issues and drive operational effectiveness.
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Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
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Conducted driver ride-alongs and observations to evaluate and improve driver performance.
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Worked closely with personnel, customers, and contractors to resolve problems.
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Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
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Maintained positive relationships with customers using good communication and follow-through abilities.
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UniFirst - Route Sales Supervisor
Colorado Springs, CO • 03/2017 - 05/2018
Robinson Dairy/ Meadow Gold Dairy - Route Sales Representative Colorado Springs, CO • 09/2000 - 03/2017
Valley City Linen - Route Sales Representative
Traverse City, MI • 08/1999 - 07/2000
Autowares - Route Driver
Traverse City, MI • 05/1997 - 08/1999
Collaborated with customers to identify needs and provided catered solutions
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Immediately addressed problems with customers to promote speedy resolution.
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Maintained accurate inventory records, ensuring sufficient product availability for customers.
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Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
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Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
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Maintained detailed records of inventory and sales to ensure accuracy in order processing.
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• Completed daily pre- and post-trip vehicle inspections.
• Operated delivery vehicles safely and efficiently. Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
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Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
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Resolved customer complaints promptly, demonstrating a commitment to excellent service and maintaining a positive brand reputation.
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Maintained open lines of communication between upper management, fellow supervisors, and direct reports for seamless information sharing across the organization.
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Provided ongoing training and support for route sales representatives, ensuring they were equipped with the necessary skills and knowledge to excel in their roles.
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Enforced company policies consistently among route sales representatives while also addressing any questions or concerns that arose during team meetings or one-on-one conversations.
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Participated in regular meetings with other supervisors to discuss best practices, share successes or challenges faced within their territories, and collaborate on new strategies to drive business growth.
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