Technical Writer Instructional Designer

Lynne Powell Glowacki

703-***-**** *************@********.***

Lynne Powell Glowacki is a proposal manager, process improvement analyst, professional writer, instructional designer, and change manager who has supported diverse government agencies in more than 20 years of professional experience. She works as an integral part of an engineering team in both waterfall and Agile software engineering projects, and she has worked with teams that smoothly transitioned to Agile during the course of a project. Lynne is an ICAgile Certified Professional and an ATD Master Instructional Designer, and she has a Master of Arts in Professional Writing. She follows the Solution Engineering Framework for Proposal Management and wrote the certification test for the Solution Engineering Framework.

Saratoga Medical Center, Proposal Specialist, 10/2024 – Present

Advised President of Saratoga Medical Center (Saratoga) on future path for expanding work products and contract types with the Federal Government. Managed process and wrote content for Task Order Proposal Requests (TOPRs) and Indefinite Delivery/Indefinite Quantity (IDIQ) proposals. Managed process for Saratoga to submit a Federal Supply Schedule (FSS) to Veterans Affairs (VA) both for the main company and for its mentor-protégé Joint Venture, ASJV. Edited and updated Continuity of Operations Plan (COOP) for medical specialists on Defense Health Agency contracts. Proposals and TOPRs were written for Health and Human Services/National Institutes of Health, Veterans Affairs, Defense Health Agency, and state and local agencies.

LP&G Cyber Communications, Proposal Manager, Technical Writer, Instructional Designer, Owner 3/2019 – Present

After 18 years of professional experience, opened a small business based in Reston, Virginia, to provide services in technical writing, process improvement, instructional design, and change management program analysis to government and commercial clients. All of our technical writing and instructional design projects are worked through a change management lens, providing not only the most technically accurate communications but also those that will be most readily accepted and useful to the recipients.

For our communications customers, we embed ourselves into teams, learning first what the communications need will be and then writing documents in collaboration with the team.

●Tachyon Alliance: Managed Proposal process for a Joint Venture team of 5 companies with 17 subcontractors for an RFP response for delivery to the Maryland Program Office at Fort Meade. In addition to managing the proposal process (running pink/red/gold teams, managing calendar, daily tag-ups, managing data calls, ensuring compliance, etc.), wrote sections, created graphics, edited sections, targeted editing for document length, and worked with technical team to create spec sheets for developing their section.

●Capgemini Government Solutions (Capgemini): Collaborated with capture team and technical team to produce several documents leading up to a major proposal effort, including:

A white paper on solving several data management and data quality issues in Salesforce;

A leave-behind marketing deck about Capgemini Government Solutions specifically for the FDIC and an additional deck for presentation;

The script for Capgemini’s response to the FDIC’s request for video information;

The technical section of a proposal for FDIC Salesforce task orders; and

A 2-page slick for Capgemini’s customers to help them understand when to use Salesforce Reports versus when to use Einstein Analytics.

●Capgemini: Managed proposal process for several proposals across two teams with multiple subcontractors.

●CybertLabs: as a third-level subcontractor, worked with the Innovation/Process Improvement group on the IRS Cybersecurity Program Office Assessment Team:

Determined areas where Security Assessment reporting could be automated and developed automated MS Word Documents;

Developed presentations and tracked progress on Innovation and Process Improvement for the Assessment Team;

Created Learning & Development plan for the Assessment team and developed micro-learning slides to be sent on a weekly basis;

Managed documentation in SharePoint;

Ran and assisted in running mini-courses on developing the Security Assessment Report and the Assessment Plan;

Performed Quality Assurance reviews to help assess learning impact.

●Block/Square: reorganized security documentation from several different divisions of Block to develop a single point of access for security documentation across the several companies under the Block umbrella. Developed Change Management/Process Improvement strategy to work with the several companies in normalizing security processes across divisions, and changing the process for storing data and discovering security policies. Documentation had been stored across several systems without any specific ordering:

Ran meetings with stakeholders to develop user stories for requested security documentation;

Met with individual stakeholders to ensure we were covering the most important security topics first

Developed new front end for documentation links;

Searched for existing documentation and sent to stakeholders to ensure that information was correct and still used by their teams;

Edited documentation based on answers from stakeholders;

Created storage area on the back end while linking to documents from various areas on the front end, depending on User Story.

●Zetier: Wrote several White Papers (solicited requests for proposal) describing Zetier’s offensive and defensive cybersecurity capabilities. Worked with Zetier upper level management to develop a new strategy for developing proposals as the company grew.

●Kopis Mobile: Wrote two Enhanced White Papers (solicitation responses) while also assisting the Kopis Mobile team in learning to use the Solutioneering method of proposal management and writing. These were as follows:

Enhanced White Paper for the Air Force on ATAK (Android Tactical Assault Kit) integration for weather analytics and

Enhanced White Paper for the Army on machine learning in Robotic Combat Vehicles (RCVs).

●Rimstorm: After interviewing technical staff and reading source materials, wrote whitepaper, “The Case for Managed Cybersecurity using SIEM.”

●Rimstorm: After reading source materials and working from a rough draft, wrote whitepaper, “Cybersecurity Maturity Model Certification: A Planning Guide.”

●Navitas Business Consulting: Developed and maintained an ongoing relationship with Navitas for proposal management, writing, and substantive editing services. Worked with Navitas owner and management to develop a better proposal management and writing strategy, taking the technical group from a rejection mindset to an acceptance mindset within the time it took to write and deliver one proposal.

●Other Proposal Management Customers: AVER, Avani Services, Trusted Internet, Maverick LLC, Millennium Enterprise Corporation.

For our Training customers, we use a change management framework and work hand-in-hand to ensure that we are designing a training that will resonate with their employees and keep them interested, while also providing relevant and timely information.

●Kapsch TrafficCom: Designed and built two asynchronous training modules for Apex, the Kapsch internal software engineering framework, to be taken by all new software engineers as part of orientation and used to replace existing hour-long recorded lectures.

●Rowan Tree: Presented “Cybersecurity and PII Best Practices for Small Business Owners” to a group of small business owners at Rowan Tree, a coworking space in Herndon, Virginia.

●Solutioneering: Wrote Certification Test for Solution Engineering Framework Professional Certification, ran testing of the certification test, and run certification testing as needed; assisted with training companies on the Solution Engineering Framework and Solution Engineering Tool.

●USDA Credit Modeling Branch: Delivered “Scientific Writing Workshop,” a 2-day workshop delivered live online to USDA analysts responsible for studying changes in the economy that affect subsidies to Rural Development Loans.

●SEC Trading & Markets: Delivered “Scientific Writing Workshop” to SEC analysts responsible for developing Market Structure policy.

●Internal to LP&G Cyber Communications: developed and delivered 2-day proposal management workshop for new proposal managers with diverse backgrounds in various technologies.

Prior Experience

HumanTouch, IT Program Analyst (Change Management) 11/2018 – 3/2019

Internal Revenue Service (IRS) – Enterprise Security Audit Trails (ESAT) Program Management Office (PMO).

●Supported Transition activities for the IRS ESAT program.

Coordinated with Splunk engineers and other Program Analysts to develop Change Management strategy for Splunk expansion.

Guided new team members through use of HumanTouch’s PMO tool (Coras) and team operating models. Maintained all change management and communications tasks in Coras.

Tracked and documented the changing landscape of the IRS ESAT contract throughout the transition period.

Booz Allen Hamilton, Associate (Change Management, Technical Writing, Instructional Design), 07/2015 – 10/2018

Securities and Exchange Commission (SEC) – Office of Information Technology (OIT) Governance, Risk Management, and Compliance (GRC) and Security Assessment and Authorization (SA&A).

●Supported OIT Security in its change from OIT Archer 5.4 to OIT Archer 6.3 (Archer is an SEC-wide GRC software tool).

Conducted change management interviews with leadership and SMEs and developed a training plan and training materials for existing users. Training was intended to both introduce the new material and support acceptance of change to the new version of Archer.

Developed training plan and materials for new users; created the MS Word template for the look and feel of the documentation and wrote user guides for six different user types. Trained multiple user groups and held support sessions one week after each training session to answer questions and enable retention.

Wrote change communication materials to support the changeover between the old and new versions of Archer.

●Supported OIT Security’s Policy & Compliance and Privacy groups in developing a training “Road Show” to be delivered at the 11 SEC Regional Offices.

Conducted interviews with leadership from the Policy & Compliance group and the Privacy group, as well as with the CISO, to develop the learning strategy. This strategy included interactive time and turning the classroom and also included a change communication component.

Developed training plan and materials customized for the needs of each regional office, and conducted table reads and run-throughs with the presenters to train-the-trainers in preparation for the road show.

●Worked with the SA&A team to edit Security Assessment Reports and other security documents.

Re-wrote report templates to use Visual Basic forms, macros, and drop-down fields to reduce time spent both in writing and editing the documents as well as to ensure more consistency in format and style.

Collaborated with the SharePoint team to envision a new web site design; created mock-ups of the design to be given to the site developers.

●Coordinated on information presentation with the Information Security Continuous Monitoring (ISCM) group in putting together the ISCM Readiness Strategy for the SEC.

Gave an assessment of what could be used from existing documents as well as the order in which to present information; edited the document at various stages.

Designed an infographic to share with the Booz Allen planning group to show where the SEC could be in 1, 2, and 5 years, to potentially use in bringing in additional work for Booz Allen at SEC OIT.

Securities and Exchange Commission (SEC) – SEC University.

●Performed speaker vetting requests for SEC University, the SEC’s internal learning center.

●Searched Senate and House Lobbying databases and performed complex searches using Factiva to vet speakers for SEC conferences and training events, and reported these results to the Director of the SEC University.

●Contributed to the new Speaker Vetting Request Tracking system (SVRT) by providing inputs to the Requirements Document, attending requirements meetings, and performing User Acceptance Testing.

●Wrote the FAQ for the SVRT to be used as a training material for SEC employees and contractors.

●Assisted in six online, WebEx events to train users in the use of the new system and speaker vetting policies.

National Institute of Child Health and Human Development (NICHD) – Facilities Move.

●Supported the NICHD facilities move by writing, editing, and delivering change communications work pieces.

●Work pieces included a monthly e-newsletter, web site content, hanging banners, meeting presentation decks, e-mail blasts, FAQs, quick reference guides, and slide shows to support the facilities move change strategy.

NICHD – Data and Specimen Hub (DASH).

●Supported DASH by writing a User Tutorial for the DASH Submission Process and Data Preparation Tool and devising a plan to keep the tutorial up to date through Agile sprints. (DASH is a system that allows recipients of NICHD grants to upload and share data from their research with secondary researchers.)

Consolidated this tutorial with an existing tutorial for the Request and Download process, normalized styles, and worked with a Section 508-compliance specialist.

Maintained the documentation throughout changes to the system and worked closely with engineers and testers to ensure that the information remained current through new Agile sprints.

●Wrote a new System Design Document to account for the many changes that had taken place since the start of the contract; worked with each of the engineers in turn to document his or her part of the system and combined all of this information into a document for delivery.

Additional Short-Term Projects

SEC Continuity of Operations (CONOPS): Edited documentation in preparation for the 2016 CONOPS exercise.

Substance Abuse and Mental Health Services Administration (SAMHSA) Web Based Training for the Recruitment and Retention Toolkit: Edited five training modules by watching the trainings, comparing to the script and MS Word versions, and making comments regarding issues with continuity, grammar and style, and formatting.

Financial Crimes Enforcement Network (FinCEN): Edited the text for the Presidential Management Fellows (PMF) welcome toolkit. Collaborated with content creators to define grammatical styles and edited the document. Coordinated with the graphic designer and reviewed the final versions before they went to print. Returned to FinCEN to edit security documentation (physical, information, etc.), and in addition to making language changes, made suggestions for layout changes and posed questions where information was not clear or seemed contradictory.

Military Health System (MHS): Coordinated with writers and designers to edit several MHS Patient Safety documents.

Booz Allen Corporate.

●Provided writing, editing, and proposal coordination and management support for Booz Allen federal and commercial proposals, specifically in the Health, Financial, Information Technology, and Cybersecurity markets.

Evaluated RFPs/RFIs for delivery requirements, designed templates to meet the requirements, assigned sections to writers as needed, wrote and edited text, created graphics and/or coordinated with graphic designers, and completed delivery of proposals.

Coordinated with Subject Matter Experts (SMEs), department Principals, and others to ensure documents were ready for Pink Team, Red Team, and other reviews.

●Developed and wrote a bi-weekly newsletter for Booz Allen employees working at the Securities and Exchange Commission (SEC).

●Developed and delivered a 1-hour “Lunch and Learn” course on Professional Communications for Technical Employees that was requested in order to help improve the client’s perception of Booz Allen at the SEC. Contract Performance Assessment Reporting (CPARs) increased from 2s and 3s prior to training to 5s across the board after training for relevant contracts.

SAIC, Technical Writer/Research Analyst, 11/2011 – 7/2015

Department of Homeland Security (DHS) U.S. Citizenship and Immigration Service (USCIS).

●Wrote and edited Systems Engineering Life Cycle documentation for SAIC programs with the DHS USCIS.

Transitioned to Agile development within USCIS and assisted in writing and maintaining user stories and project backlogs in addition to continuing writing and editing for those projects.

Transitioned to the Secure Enterprise Technology Infrastructure (SETI) contract and wrote and edited SELC documentation and reports.

●Worked with the SETI Security Tools team, tracking change requests, incidents, and work orders for ArcSight and other security tools and documenting the transition from ArcSight to Splunk, as well as providing weekly updates and monthly metrics to the USCIS Security Tools Program Manager.

●Worked collaboratively with a team of writers and engineers to write documentation and change communication for the Next Generation Infrastructure Solution (NextGen) project. This was an infrastructure project to build a private cloud for USCIS using Flexpods and associated software and software configurations across seven USCIS sites.

●Attended and documented daily standup meetings for Flexpod installations and configurations at seven USCIS sites.

●Wrote and delivered the SETI Solutions Engineering Report, which consolidated information from 18-20 individual projects, on a weekly basis.

SEC.

●Performed speaker vetting requests for SEC University.

●Performed statistical analysis on the type and number of requests from each division on a quarterly basis.

●Participated in requirements analysis for the next-generation tool for tracking vetted speakers.

●Assisted Human Resources in conducting interviews for operational improvement.

Innovim, Technical Writer, 03/2004 – 01/2005

Invasive Species Forecasting System. Wrote and edited technical documentation for the Invasive Species Forecasting System, a joint project between the National Aeronautics and Space Administration (NASA) and the U.S. Geological Survey (USGS).

User Technology Associates, Proposal Manager and Writer, 06/2002 – 03/2004

Proposal Development.

●Managed proposal development for proposal efforts, responding to RFPs from the Department of Commerce, the U.S. Army Corps of Engineers, the U.S. Department of Justice, the Federal Bureau of Investigation, the Pension Benefit Guaranty Corporation, the Department of Defense, the DHS, and the Defense Threat Reduction Agency.

●Coordinated with subcontractors, contracts personnel, subject matter experts, and finance and legal personnel for proposal production.

●Wrote proposal outlines, developed proposal schedules, held solution/storyboard/theming meetings, facilitated Pink and Red Team Reviews, wrote and re-wrote sections of proposals, performed substantive editing and copy editing on proposal sections, ensured that proposals met RFP requirements, and assisted with production and delivery.

Arrowhead Space and Telecommunications, Proposal Manager, 04/2002 – 06/2002

Proposal Development.

●Managed proposal development for an 8(a) certified, small, woman-owned company, responding to defense-related telecommunications and information technology solicitations.

●Wrote, polished, or edited proposals and other solicitation responses delivered to the Government.

●Managed a staff of writers and graphic artists for the production of proposals and other marketing materials. Coordinated with subcontractors, contracts personnel, and finance and legal personnel.

●Coordinated with vendors for printing marketing materials.

●Wrote and presented training to assist existing staff in changing to a different proposal management methodology.

PeopleSource, Proposal Writer at Avaya, 01/2002 – 02/2002

Researched, wrote, and polished several sections for Avaya's winning subcontractor response to the General Services Administration's RFP for Connections, a telecommunications services and equipment contract.

NeuStar (initially as a consultant with Comsys), Marketing Publications Writer, 01/2001 – 12/2001

Marketing Publications.

●Wrote a white paper about ENUM, a protocol that would put telephone numbers into the DNS (known in the industry as “the ENUM Whitepaper”)

●Wrote several sections of NeuStar's winning response to the U.S. Department of Commerce RFQ for Coordination and Management of the dot-US top-level domain.

●Wrote web content for NeuStar's ENUM Public Trial web site; tested ENUM Public Trial web site prior to release.

Amtrak Technologies, Business Analyst, 10/2000 – 1/2001

General Dynamics Information Systems, Senior Technical Writer, 01/1999 – 10/2000

Wang Government Services, Senior Documentation Specialist, 11/1998 – 12/1998

Lockheed Martin Information Support Services, Technical Writer, 10/1997 – 11/1998

Information Dynamics, Inc., Technical Editor/Logistics Specialist, 05/1996 – 10/1997

Carnegie Mellon University, Computing Services Facilities Assistant, 5/1994 – 4/1996

EDUCATION

M.A. in Professional Writing and Editing, George Mason University, 2000

B.A. in English, Carnegie Mellon University, 1994

Stuyvesant High School, 1990

CERTIFICATIONS & TRAINING

ICAgile Certified Professional

ATD Master Instructional Designer

ATD Certificate in Evaluating Learning Impact

Solution Engineering Framework Professional Certification

Change Management Training through Booz Allen Hamilton

Edward Tufte’s Presenting Data and Information

8 hours of training toward Ethical Hacker Certification

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