It Service Information Technology

Christopher J. Bouvier

** ******** ****, ************, ** 19481

Cell: 610-***-**** / *********@*****.***

www.linkedin.com/in/chrisbouvier/

SUMMARY AND SKILLS

INFORMATION TECHNOLOGY SERVICES LEADER

Transformative, resourceful, hands-on and dynamic IT Services Leader offering progressive experience directing the development of innovative, cost-effective IT solutions and services in diverse industries. Excels at implementing strategic initiatives that streamline operations, increase resource flexibility, improve service levels, and maximize return on investment. Maintains constant eye on the big picture, while focusing on critical details and efficiently managing multiple priorities in fast-changing environments. Proactive leader, who works effectively with cross- functional teams and cultivates strong partnerships with key business stakeholders. Committed to adding value and exceeding expectations through creative idea generation, insightful business judgment, collaborative problem solving and practical decision-making.

SKILLS & EXPERTISE

Strategic Planning IT Service Transformation Project/Program Management Leadership and Mentoring Application Development IT Service Management Business Intelligence IT Security Quality Assurance Business Process Improvement Financial Management Relationship Management Governance, Risk, Compliance Business Continuity/DR Mergers and Acquisitions PROFESSIONAL EXPERIENCE

IT SERVICES TRANSFORMATION CONSULTANT - Valley Forge, PA 2014 – Present

Provide consulting services to clients migrating from legacy, component-based IT service architectures to fully virtualized, cloud based, secure, managed services computing environments. Responsibilities include establishing IT Service and Business Process Management Frameworks, and accomplishing application portfolio migrations. Clients are in the Financial Services, Healthcare, Insurance and Life Sciences industries. IPR SECURE – Wilmington, DE

A proven & trusted hybrid cloud service provider offering customized IT managed service solutions to meet any organization’s specific needs.

Vice President, Program Management and Client Success March 2020 – April 2021

Led the IPR Client Success Team to expand IPR’s position as a leading technology services provider in the Mid-Atlantic region, with specialties in Infrastructure-As-A-Service, Cloud Services and Data Management. The Team’s focus was on maximizing IPR’s performance in the following areas:

New client acquisition – acquired 5 new clients (health care & finance) with a MRR increase of $1.6 million,

Existing client satisfaction – maintained a 4.6 (out of 5) semi-annual Client Satisfaction Survey rating,

Existing client retention and renewal – renewed 9 client Service Contracts, maintained $750,000 in MRR,

Growth/Expansion of IPR services with existing clients – initiated Object Storage services for 3 initial clients,

Client understanding and compliance with their contractual obligations to IPR. MALVERN RETREAT HOUSE – Malvern, PA

As the United States’ oldest and largest Catholic retreat site, Malvern Retreat House is rooted in a rich tradition of Marian and Eucharistic prayer. For more than a century, over 250 annual events have provided powerful opportunities for spiritual formation, renewal, and healing. Director of Technology Services

August 2018 – March 2020

Responsible for overseeing and effectively managing Malvern's technology services and projects. This includes the development and maintenance of a dynamic Strategic Technology Plan for Malvern’s technology services - ensuring optimal service satisfaction and minimum cost to Malvern. Functioned as a liaison between Malvern personnel, clients, vendors, and consultants – addressing issues and concerns, while routinely communicating the status of technology services and projects to Malvern Retreat leadership and staff. CLOUDNEXA – Philadelphia, PA

AWS Managed Services Provider working with clients who want to realize the full utility power of cloud computing. With proven experience in delivering scalable, secure cloud infrastructures across private, public and government clouds, Cloudnexa provides the necessary value-added services and expertise customers need to realize the true cost savings and technical value proposition of the cloud. Operations Director

February 2015 – May 2015

Provide leadership and direction, organizational development and day-to-day service management of post-sale service (Amazon Web Services) delivery, to include implementation and ongoing support functions inclusive of people, processes, systems and metrics.

KEYSTONE PEER REVIEW ORGANIZATION (KEPRO) - Harrisburg, PA A for-profit subsidiary of the Pennsylvania Medical Society, providing customized healthcare management solutions with over 250 employees generating $50 million in annual revenue. Chief Information Officer/Chief Security Officer

2006 – 2014

Responsible for IT strategic plan, security (HIPAA), policy development, service management, application design and development, business intelligence, quality assurance and project management office.

Slashed IT operating budget 70% from $7.8 million in 2007 to $2.4 million in 2014 while concurrently supporting revenue growth from $22 million to $50 million over 4 years by: o Spearheading design, development and deployment of a proprietary, web based managed care application platform, using Agile Scrum Methodology that eliminated third party vendor, producing savings of $1.5 million annually.

o Outsourcing all data center operations, service continuity and disaster recovery, service desk, and corporate telecom services, generating savings of $1.5 million annually. Secured and maintained DOD Information Assurance and Certification (DIACAP) and Federal Information Security Management (FISMA) Information Systems security compliance certifications. AMERIGROUP CORPORATION - Virginia Beach, VA

A publicly traded Managed Care Organization (MCO) providing Medicaid care management services with 3,500 employees generating $2.8 billion in revenue; acquired by WellPoint in 2012. Senior Vice President, Enterprise Infrastructure Services 2005 – 2006

Directed 60-person staff and controlled operating budget of $7.5 million to deliver IT services supporting care management operations for 2.5 million members in 10 states.

Optimized management and delivery of IT services to all providers and members by driving efficiencies and process improvements that also cut IT operating expenses by 20% in 2 years.

Directed launch of new care management application (FACETS).

Designed and implemented comprehensive business continuity and disaster recovery plan. DELAWARE VALLEY FINANCIAL SERVICES (DVFS) - Berwyn, PA A privately held financial services firm that administers equity-based insurance products, with assets under management of $16 billion, 300 employees and $32 million in revenue; acquired by AllianzUSA in 2003. Senior Vice President, Chief Technology Officer

1993 – 2003

Led 30-person staff and controlled $2 million operating budget with responsibility for all information technology solutions and services to support: billing, claims administration, customer service, incentive management, new business, policy administration and product configuration.

Transformed IT services to provide customized systems solutions, supporting growth of business portfolio from $2 billion to $16 billion.

Designed, developed and deployed proprietary annuity administration application that eliminated use of third-party solutions and reduced annual operating expenses by $850,000.

Developed comprehensive business contingency and continuity plan that covered all IT services.

Validated IT services value proposition during pre-acquisition due diligence by AllianzUSA. PRIOR EXPERIENCE:

Director Research Systems Services – Sanofi-Winthrop Pharmaceuticals Director, Program Manager, Systems Architect/Systems Engineer – Eastman Kodak EDUCATION AND OTHER

State University of New York - Potsdam, NY

Bachelor’s Degree in Computer Science

State University of New York - Canton, NY

Associate’s Degree in Electrical Technology

PROFESSIONAL DEVELOPMENT

AWS Accreditations – Business & Technical Professional, TCO & Cloud Economics Executive Leadership Training, Hay Group

Information Technology Infrastructure Library (ITIL), v2 – Foundation Computer Information Systems Security Professional (CISSP) certification (not active) Technical Management Training, Massachusetts Institute of Technology (MIT) MEMBERSHIPS

Associate for Computing Machinery (ACM)

Institute of Electrical & Electronic Engineers (IEEE) Healthcare Information Management Systems Society (HIMSS) Knights of Columbus – Fourth Degree

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