Sales Representative Territory Manager

ANTHONY GRASSO

*** ********* ******, *********, ** 13340

315-***-**** • ********@***.***

PROFESSIONAL SUMMARY

Results-driven Sales Professional with nearly two decades of experience in various roles such as territory manager, sales representative, major accounts representative, and installation manager. My success in each role was hinged on my ability to foster strong, trusting relationships with customers, which I consider the cornerstone of my many achievements.

WORK HISTORY

SALES REPRESENTATIVE - Mullen Industrial – 4/2024 – 2/2025

• Developed and maintained strong relationships with customers, providing exceptional service.

• Daily job duties included prospecting, customer engagement, product knowledge, sales presentations, quote preparation, negotiations, follow-up, market analysis and customer feedback.

• Showcased an impressive array of suppliers, featuring Rite Hite, Clopay, CHI, Doosan forklifts, Marathon balers for cardboard, paper, and plastic, PTR balers and compactors, which included stationary compactors, pre-crushers, self-contained compactors, and commercial paper shredders, along with shredders for metal, glass, and more.

• Closed a $300,000 forklift deal for several 5K LP Bobcat forklifts to a new customer opening the pathway for future deals.

• Closed a $200,000 overhead rolling steel door deal with an existing customer further strengthening the trust.

• Collaborated with the marketing team and sales manager to create effective sales strategies. ACCOUNT MANAGER - Material Handling Products Corporation – 8/23 – 4/24 – accepted offer from Mullen Industrial

• Developed and maintained strong relationships with customers, providing exceptional service and support.

• Job duties included prospecting, customer engagement, product knowledge, sales presentations, quote preparation, negotiations, follow-up, market analysis and customer feedback.

• Showcased an impressive array of suppliers including new and used BYD & Hyundai forklifts, Genie, Skyjack, JLG, CHI, Clopay, Alpine, Wayne Dalton, TKO and Albany Door Company.

• Closed a $167,000 deal with a new customer for 15 coiling rollup doors which opened the door for future deals.

• Closed a $500,000 deal with a new customer for five 11,000-pound BYD ECB-50 electric forklifts, which lead to future deals.

• Collaborated closely with the sales manager to create effective sales strategies. INSTALLATION MANAGER - Beaton Industrial, Utica, NY –9/20 – 8/22 – accepted offer from MHP

• Responsible for scheduling and overseeing the entire installation process from inception to completion, ensuring adherence to timelines, quality standards and safety protocols.

• Supervised a team of 8 skilled installation technicians, establishing a comfortable setting for continuous improvement.

• Collaborated daily with the sales team, customer support and the service department to develop efficient installation plans.

• Conducted site assessments, prepared project scopes, ensured accuracy of all blueprints prior to transfer to install team.

• Monitored the progress of installations, resolved any issues promptly, and maintained open lines of communication with customers and internal teams. INSIDE SALES CORRESPONDENT - Special Metals, New Hartford, NY – 2/18 to 4/20 – downsizing due to covid

• Served as the frontline ambassador for high-performance metals, drove sales growth and enhanced customer relationships through effective communication and superior product knowledge

• Managed incoming customer inquiries and quotations, ensuring timely and accurate responses that meet or exceed customer expectations.

• Identified and pursued new sales opportunities by reaching out to potential clients and following up on leads.

• Worked closely with our external sales team, along with several other internal departments providing them with essential support and insights to enhance sales strategies.

• Utilize CRM software to track sales activities, manage customer interactions, and analyze market trends, providing actionable insights to the team. MAJOR ACCOUNTS REPRESENTATIVE - Waste Management, Albany, NY – 10/16 to 11/17 – relocated back to Utica, NY

• Always established and maintained a high level of customer satisfaction by communicating with the customer Director.

• Utilized the Waste Management sales productivity software tools (Prospect and Customer Database, Proposal Program, Pricing Tools). Updated and secured customer service agreements.

• Worked closely with Plant Managers, Brokerage Account Managers and construction supervisors.

• Designed complex customer proposals based on specific situation - provided recommendations on equipment optimization and leasing options. Also ensured that the customer solutions were compliant with appropriate local, state and federal regulations.

• Closed a three-year $29,000 per month service agreement with a new customer – The Solomon Organization – weekly service at four of their apartment complexes in Clifton Park, NY.

• Closed a three-year $18,000 per month service agreement with a new customer – AmerisourceBergen – weekly service for four – 30-yard compactors.

• Won the Emerald Circle Sales Award in March 2017.

• Named as the Top New Business Performer in March 2017. CAREER ACCOMPLISHMENTS

• Presidents Club Winner – Novartis Pharmaceuticals – 2007

• Presidents Club Winner – Teva Pharmaceuticals – 2009

• Rookie of the Year Award – Endo Choice Medical – 2011

• Presidents Club Winner – Warner Chilcott Pharmaceuticals - 2013 SKILLS

• Sales software proficiency – CRM Software/Salesforce/HubSpot, Microsoft Dynamics, Zoho CRM

• Product Knowledge

• Active Listening

• Verbal communication

• Goal setting, Organization

• Time Management

• Strategic thinking

• Strong negotiation skills

• Relationship building abilities

• Problem solving skills

• Business development experience

• Customer Relations management

• Meeting sales goals

• Troubleshooting customer issues

• Handling inbound and outbound calls

• Managing customer complaints

EDUCATION / ATHLETICS / CERTIFICATIONS

MASTER OF EDUCATION – 5/2002 – Springfield College, Springfield MA

• Health Promotion / Wellness Management

• Springfield College, Springfield, MA

• 3.67 GPA; Dean’s List of Distinguished Students

BACHELOR OF SCIENCE – 5/2000 – Springfield College, Springfield MA

• Applied Exercise Science

• Springfield College, Springfield, MA

• 3.26 GPA

ATHLETICS – 1996 - 2000

• Springfield College Varsity Football

• 1st Team All Star Linebacker – 1999

CERTIFICATIONS

• OSHA 10 Training for the Construction Industry/University of South Florida - 5/7/21

• OSHA 30 Outreach Training for the Construction Industry/University of South Florida - 5/17/21 QUALITY REFERENCES ARE AVAILABLE

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