Customer Service/office admin
Resume:
ASHLEY
SMITH
***********@*****.***
New Stanton, PA 15672
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
PROFESSIONAL SUMMARY
SKILLS
Excellent communication skills,
both written and verbal
•
• Multi Tasks
• Customer service oriented
• Professional phone etiquette
• Highly dependable
Ability to work independently
and as part of a team
•
• Strong problem-solving abilities
Proficiency in using customer
relationship management (CRM)
systems
•
Westmoreland County Community
College
Youngwood, PA • 06/2005
Associate of Arts: Office
Technology- Administrative Option
Derry Area Senior High School
Derry, PA • 06/2003
High School Diploma
EDUCATION
Spreadshirt Inc. - Customer Service Representative Greensburg, PA • 05/2019 - 02/2025
SUBWAY®Restaurants - Sandwich Artist and Store Co-Manager Greensburg, PA • 09/2012 - 05/2019
LJ Aviation Inc. - Scheduler/Dispatcher and Receptionist Latrobe, PA • 08/2005 - 06/2009
WORK HISTORY
Responding to customer inquiries: Answering questions about product availability, pricing, design customization, order tracking, shipping times, and payment methods via email and live chat.
•
Resolving customer issues: Troubleshooting order problems, addressing concerns regarding product quality, handling returns and exchanges, and finding solutions to customer complaints.
•
Account management: Assisting Partners/ Merchants with account setup, password resets, and updating personal information.
•
Order processing: Providing order updates, taking payments, confirming shipping details, and addressing any issues related to order fulfillment.
•
• Remote/Work from home position.
• Greeted guests, promoted specials, and took orders. Operated the cash register with accuracy, ensuring proper handling of transactions.
•
Increased speed of service through effective multitasking and time management skills.
•
Maintained a clean and organized workspace, adhering to strict sanitation standards.
•
• Performed weekly and monthly product ordering and inventory.
• Helped manage employees for two stores.
• Arranged private domestic and international flights. Coordinated customer requests efficiently, which included but not limited to: destinations, departure and arrival times, catering, transportation, flight tracking and ground handling. Scheduled flight crews appropriately according to aircraft type and rank.
•
• Performed general administrative responsibilities.
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