Customer Service Administrative Assistant
Resume:
Y’vette Colbert
Task Force Hospitality Office Agent / CSR
Hallandale, Fl
*****************@*****.***
Task Force Hospitality Agent,Administrative Assistant Office Clerk and Health Technician with a proven track record with over 10 years experience helping companies reach there goals and objectives by solving challenges through the use of personal and professionally skills dedicated to providing excellent customer service by raising service standards with a winning attitude and desire to deliver an exceptional experience.
Authorized to work in the US for any
Nations Benefits- Plantation Florida
Temp Member Service Rep.
August 2024. To January 2025
1 Provide customer service support 24/7 to address members health & wellness needs and inquiries
2 Educating customers about the brand in order to drive Brand loyalty Placed orders for
members ensuring accuracy & timeliness
3 Resolved members issues effectively & efficiently in order to enhance members overall satisfaction
Task Force Agent
Sonesta Select - Eden Prairie –
January 2023 to March 2024
1. Use technology platforms to drive guest experience scores.
2. Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
3. Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
4. Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
5. Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
Task Force Supervisor
Sonesta Select, Bellevue Redmond - Seattle, WA
October 2022 to December 2022
1. Plan and assign workloads for front office associates.
2. Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
3. Ensure associates follow company policies and operational procedures.
4. Schedule regular meetings to discuss issues and updates.
5. Educate associates on safety, emergency, and security procedures.
Task Force Supervisor
Sonesta ES Suites Parsippany Morris Plains - Parsippany, NJ
June 2022 to October 2022
1. Provide outstanding services and ensure customer satisfaction.
2. Address customer concern’s and complaints promptly and professionally
3. Respond to customer needs and requests in a timely manner.
4. Answer phone switchboards and transfer calls and take messages.
5. Post charges to customers and handle card and cash transactions
6. Outstanding customer service skills
7. Excellent written and verbal communication skills
8. Understanding of hotel pricing and billing
9. Basic math skills
10. Ability to keep track of a variety of small details
Guest Service Agent/
Embassy Suites by Hilton - Atlanta, GA
April 2022 to June 2022
1. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her
2. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
3. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories,room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
4. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
5. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
6. Filed guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction• Receive, input, retrieve and relay messages to guests
Guest Service Agent
Sonesta Extended Stay Auburn Hills – Michigan
January 2022 to April 2022
1. Greeted guest with warm welcome
2. Implemented new policies
3. Booked reservations
4. Post charges to customers accounts and handle card and cash transactions.
5. Answering phone calls when needed
6. Helping employees prepare rooms for new reservations
7. Keeping track of food and supply inventories, and ordering new supplies when needed
8. Preparing for large events like weddings or conventions
9. Inspecting rooms, pools, restaurants, and other areas to ensure staff are keeping them clean and presentable
Guest Service Agent
Sonesta Select Oklahoma - Oklahoma City,
June 2021 to December 2021
1. Be the warm welcome that kicks off a memorable guest experience
2. Acknowledge Rewards Club members and returning guests, in person or on the phone
3. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
4. Handle cash and credit transactions
5. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
6. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
7. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
8. Take pride in your appearance and place as a brand ambassador
9. Always know what events and activities are on the day’s schedule
Marksman Security
Security Officer
February 2019 to April 2021
1.Protrolling premises of the property
2. Enforcement of security regulations
3. Respond to emergencies
4. Write reports
5. Operate security equipment
FDHBC
Health Support Technician
August 2009 to June 2017
1. Administered medical care and assistance for middle school age children in a clinical environment
2 Maintaining School medical records and injury reports.
3. Contacting parents and emergency paramedics when necessary
4. Administering medication
Education
High School Diploma
Woodward High School – Cincinnati, OH
1. Leadership Experience
2. Customer Service
3. Clerical Experience
4. Upselling
5. Hotel experience
6. Hospitality
7. Ensure security is effective
8. Carry out inspections of property and services
9. Ensure compliance with licensing laws, health and safety and other statutory
10. Microsoft Office Suites
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