Customer Service Delivery Driver

Tulisu Walker

Atlanta, GA

803-***-**** ️ *****************@*****.***

Professional Summary

Dedicated and detail-oriented professional with extensive experience in customer service, administrative support, and problem resolution. Adept at handling high-pressure situations with poise and professionalism while ensuring exceptional service delivery. Skilled in managing sensitive information, streamlining processes, and maintaining high standards of accuracy and efficiency. Strong communicator with a proven ability to build rapport with customers and colleagues alike.

Work Experience

Security Officer

Allied Universal – Atlanta, GA

May 2024 – Present

Monitored and controlled access points, ensuring strict adherence to security protocols.

Conducted routine patrols, responded promptly to incidents, and maintained comprehensive incident reports.

Delivered clear communication and professional assistance to visitors and personnel.

Production Worker

Newrest – College Park, GA

September 2023 – Present

Prepared and plated high-quality meals for Delta Airlines, adhering to strict quality assurance and safety standards.

Maintained efficiency in a high-paced environment, ensuring on-time delivery of meal orders.

Delivery Driver

DoorDash – Conyers, GA

August 2022 – Present

Ensured accurate and timely delivery of orders while providing outstanding customer interactions.

Resolved customer concerns swiftly, ensuring satisfaction and repeat business.

Online Personal Shopper

Walmart – Stone Mountain, GA

January 2020 – March 2022

Fulfilled online customer orders with speed, precision, and attention to detail.

Addressed order discrepancies promptly to ensure positive shopping experiences.

Production Clerk / Mail Processor

Exela Technologies – Forest Park, GA

May 2019 – February 2020

Sorted and routed incoming and outgoing mail with efficiency and accuracy.

Operated mail-processing machinery to ensure seamless operations.

Maintained detailed records and resolved mail handling discrepancies.

Order Picker / Forklift Operator

Amazon Warehouse – Union City, GA

August 2017 – February 2020

Selected and prepared customer orders, meeting rigorous productivity and safety standards.

Operated forklifts to manage inventory and support warehouse logistics.

Education

High School Diploma

Skills

Customer Service & Support: Experienced in resolving inquiries and concerns with professionalism.

Administrative Expertise: Proficient in managing data entry, mail processing, and record-keeping.

Technical Skills: Competent in Microsoft Office Suite (Word, Excel) and warehouse management systems.

Communication: Strong verbal and written communication skills, ensuring clarity and efficiency.

Problem-Solving: Adept at identifying issues and implementing effective solutions.

Organizational Skills: Skilled in prioritizing tasks and managing time in fast-paced environments.

Adaptability: Demonstrates flexibility and the ability to learn quickly in new roles.

Certifications and Assessments

Driver’s License

Forklift Certification

Call Center Customer Service: Proficient (August 2023)

Customer Focus & Orientation: Proficient (January 2022)

Delivery Driver Skills: Proficient (July 2023)

Work Style: Reliability: Proficient (June 2023)

Key Competencies

Customer Interaction: Proven ability to engage with customers and maintain satisfaction.

Attention to Detail: Maintains accuracy in data entry and administrative tasks.

Efficiency and Productivity: Ensures optimal performance in fast-paced and dynamic work environments.

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