THOMAS OMEDE UTENO
CIVIL ENGINEER
Professional Experience
I am a civil engineer with expertise in design using AutoCAD and several years of experience in site work, including the construction of bridges, highways, roads, and houses. Beyond my engineering skills, I also have a background in product marketing and teaching. I pride myself on being a humble, loyal, and fast learner with excellent communication abilities. My honesty and productivity further enhance my professional qualities. Personal Skills
Communication,
Leadership,
Problem solving skills
Integrity
Flexibility,
Basic computer skills
Referee
JOSEPH UTENO
***********@*****.***
Education Background
kano university of science and tecnology
wudil, kano
B.Eng Civil Engineering
Completed in 2021
success comprehensive collage,
kano
SSCE
Completed in 2014
My Contact
*************@*****.***
Kano, Nigeria
+234**********, +234**********
Floral Group of School, Kano Brigate
FSLC
Completed in 2008
Objectives
Patience Akawu
***********@*****.***
Multipro Consumer Products Limited (MCPL)
Call Agent 2024
Responding to customer inquiries, complaints, and requests in a timely and professional manner.
Offering accurate information about products or services to help customers make informed decisions.
Addressing and resolving customer complaints or concerns, aiming for first-call resolution whenever possible.
Handling customer transactions, orders, and account updates during calls.
Recording customer interactions, issues, and resolutions in the company's system for future reference.
Adhering to company-provided scripts and guidelines to maintain consistency in responses and quality.
Referring customers to supervisors or specialized departments when their concerns cannot be resolved immediately.
Multipro Consumer Products Limited (MCPL)
Marketer 2022-2023
Contribute to the formulation and implementation of all activities/ activation in assigned areas
Monitoring competitors’ activities within the region Monitoring, training, motivating, supervising sales reps and brand ambassadors in sampling and market activities within region Statistical analysis on sales and marketing data in determining effective sales and marketing techniques on weekly and monthly reviews Contribute in the implementation of marketing strategies Support the sales teams in overseeing the department’s operations Plan advertising and promotional campaigns for products or services on social platforms
Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence
See all ventures through to completion and evaluate their success using various metrics
Prepare content for the publication of marketing material and oversee distribution
Conduct market research to identify opportunities for promotion and growth and developing innovative sales strategies to increase sales within the region.