Alexis L. Perry
347-***-**** ******.*********@*****.*** Atlanta, GA
linkedin.com/in/AlexisLPerry
Summary
Results-Driven and Tech-Savvy IT Professional with proven experience building rapport with individuals and cross-functional teams within Fortune 500 companies. Proficient in troubleshooting, maintaining, and optimizing computer systems. Recognized for exceptional problem-solving skills, critical thinking, and a commitment to continuous learning. Skilled in identifying discrepancies and inconsistencies in data and documentation, and implementing quality control procedures that significantly reduce errors and rework. Seeking a role with an innovative organization that values Open Door Policy, Honesty, Integrity, and Work/Life Balance. Core Competencies
● Team Collaboration
● Inventory Management
● Productivity
● Customer Success
● Compliance
● Technical Proficiency
● Adaptability ● Business Initiatives ● Managing Conflicts Technical Skills
Hardware Software
● Thin Client
● iOS (Apple product)
● Windows
● Peripherals (keyboards, USB C,
mouse, printers, display)
● Mobile Device
● Lan/Wan (Wired & Wireless
Networking)
● Windows + MacOX + Linux
● QuickBooks + Canva
● Adobe Photoshop/Illustrator/Acrobat
● Active Directory
● TeamViewer
● Microsoft 365 Office/Google Apps
● ZenDesk + OSTicket
● VPN + Hubspot
Education/Training/Certifications
Per Scholas, Atlanta, GA Oct 2024-Feb 2025
Certificate in Information Technology
The Art Institute Online 2006-2007
(Completed courses towards Graphic Design degree)
Alexis L. Perry 347-***-****
RECENT/RELEVANT CERTIFICATE PROGRAMS
Google AI Essentials Jan 2025
Google IT Support Jan 2025
Experience
Per Scholas Oct 2024 – Feb 2025
Student
● CPU takedowns and upgrades by replacing failing parts such as hard drives, dedicated graphic cards, motherboards, and power supplies
● Advanced Windows and Mac OS troubleshooting methods
● Knowledgeable of IT infrastructure, configuration, and managing systems and devices
● Able to identify hardware components and disassemble and assemble: Configure device operating systems and support PC, mobile, and IoT device hardware.
● Resolved service desk tickets related to software/hardware issues using OSTicket
● Managed Active Directory accounts (creating, modifying, and disabling user profiles)
● Learned how to make changes to user profiles and the system configuration
● Provided printer support, including troubleshooting paper jams, replacing toner and cartridges
● Networking Basics: TCP/UDP protocols, Port Forwarding, HTTP, DNS Server resolutions
Delta Air Lines Mar 2022 – Present
Ramp Agent
● Utilize a handheld device to access and input information on luggage pickup and drop off, achieving a success rate of 90% and above for metrics, ensuring accurate and efficient luggage handling
● Assist with bringing the airplane in and out of the gate, contributing to maintaining an on-time arrival and departure rate company-wide
● Transport luggage and freight weighing up to 100+ lbs, ensuring timely and safe delivery, contributing to flight schedules overall punctuality, and reliability Dunkin Donuts Sep 2019 – Mar 2022
Manager
● Monitored compliance with health and fire regulations regarding food preparation, serving, and building maintenance, consistently achieving top inspection ratings, ensuring high standards of safety and hygiene
● Troubleshot and repaired point-of-sale (POS) systems that used NCR, credit card machines, and scan guns, to ensure seamless transaction processing and operational efficiency
● Investigated and resolved complaints regarding food quality and service, successfully resolving customer complaints, leading to improved customer satisfaction and retention Alexis L. Perry 347-***-****
● Monitored budgets and payroll records and reviewed financial transactions to ensure that expenditures were authorized and budgeted, Maintained financial accuracy and compliance, resulting in a reduction in unauthorized expenditures Keller Williams Realty Gold Coast Mar 2017 – Mar 2022 Office Assistant/Buyers Agent
● Ordered supplies and maintained the CRM database: ensuring the availability of critical supplies and improving CRM data accuracy, resulting in increased efficiency
● Managed office; input listings on MLS and other sites, and stored all paperwork and files: Streamlining office operations and reducing document retrieval time
● Handled social media management and marketing: Increasing social media engagement and boosting online leads through Google ads, Instagram, and Facebook
● Printer Support Tasks: Fix paper jams, replace toner/cartridges, troubleshoot issues, perform routine maintenance
GBNY Productions Mar 2016 – Mar 2017
Social Media Manager
● Launched and created a new startup website, successfully generating online traffic
● Interacted with vendors to obtain new products, establishing strong vendor relationships that increased product variety and inventory
● Managed all social media and took digital photos of upcoming releases, Increasing social media engagement and boosting pre-release interest
● Took orders over the phone and through Instagram comments and direct messages, enhancing customer interaction and satisfaction which led to an increase in sales from social media channels
● Promoted from Sales & Stock to Social Media Manager within 6 months Volunteer Efforts
● Habitat for Humanity [through Delta Air Lines]Sep 2022– Present
● Boys & Girls Harbor/ Play to Win [taught computer training]May 1998– Aug 2001 Accolades/Accomplishments
● Keller Williams “BOLD” - [High-Level Coaching Program]Oct 2017 – Dec 2017