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IT

Location:
Douglasville, GA
Posted:
March 10, 2025

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Resume:

Alexis L. Perry

347-***-**** ******.*********@*****.*** Atlanta, GA

linkedin.com/in/AlexisLPerry

Summary

Results-Driven and Tech-Savvy IT Professional with proven experience building rapport with individuals and cross-functional teams within Fortune 500 companies. Proficient in troubleshooting, maintaining, and optimizing computer systems. Recognized for exceptional problem-solving skills, critical thinking, and a commitment to continuous learning. Skilled in identifying discrepancies and inconsistencies in data and documentation, and implementing quality control procedures that significantly reduce errors and rework. Seeking a role with an innovative organization that values Open Door Policy, Honesty, Integrity, and Work/Life Balance. Core Competencies

● Team Collaboration

● Inventory Management

● Productivity

● Customer Success

● Compliance

● Technical Proficiency

● Adaptability ● Business Initiatives ● Managing Conflicts Technical Skills

Hardware Software

● Thin Client

● iOS (Apple product)

● Windows

● Peripherals (keyboards, USB C,

mouse, printers, display)

● Mobile Device

● Lan/Wan (Wired & Wireless

Networking)

● Windows + MacOX + Linux

● QuickBooks + Canva

● Adobe Photoshop/Illustrator/Acrobat

● Active Directory

● TeamViewer

● Microsoft 365 Office/Google Apps

● ZenDesk + OSTicket

● VPN + Hubspot

Education/Training/Certifications

Per Scholas, Atlanta, GA Oct 2024-Feb 2025

Certificate in Information Technology

The Art Institute Online 2006-2007

(Completed courses towards Graphic Design degree)

Alexis L. Perry 347-***-****

RECENT/RELEVANT CERTIFICATE PROGRAMS

Google AI Essentials Jan 2025

Google IT Support Jan 2025

Experience

Per Scholas Oct 2024 – Feb 2025

Student

● CPU takedowns and upgrades by replacing failing parts such as hard drives, dedicated graphic cards, motherboards, and power supplies

● Advanced Windows and Mac OS troubleshooting methods

● Knowledgeable of IT infrastructure, configuration, and managing systems and devices

● Able to identify hardware components and disassemble and assemble: Configure device operating systems and support PC, mobile, and IoT device hardware.

● Resolved service desk tickets related to software/hardware issues using OSTicket

● Managed Active Directory accounts (creating, modifying, and disabling user profiles)

● Learned how to make changes to user profiles and the system configuration

● Provided printer support, including troubleshooting paper jams, replacing toner and cartridges

● Networking Basics: TCP/UDP protocols, Port Forwarding, HTTP, DNS Server resolutions

Delta Air Lines Mar 2022 – Present

Ramp Agent

● Utilize a handheld device to access and input information on luggage pickup and drop off, achieving a success rate of 90% and above for metrics, ensuring accurate and efficient luggage handling

● Assist with bringing the airplane in and out of the gate, contributing to maintaining an on-time arrival and departure rate company-wide

● Transport luggage and freight weighing up to 100+ lbs, ensuring timely and safe delivery, contributing to flight schedules overall punctuality, and reliability Dunkin Donuts Sep 2019 – Mar 2022

Manager

● Monitored compliance with health and fire regulations regarding food preparation, serving, and building maintenance, consistently achieving top inspection ratings, ensuring high standards of safety and hygiene

● Troubleshot and repaired point-of-sale (POS) systems that used NCR, credit card machines, and scan guns, to ensure seamless transaction processing and operational efficiency

● Investigated and resolved complaints regarding food quality and service, successfully resolving customer complaints, leading to improved customer satisfaction and retention Alexis L. Perry 347-***-****

● Monitored budgets and payroll records and reviewed financial transactions to ensure that expenditures were authorized and budgeted, Maintained financial accuracy and compliance, resulting in a reduction in unauthorized expenditures Keller Williams Realty Gold Coast Mar 2017 – Mar 2022 Office Assistant/Buyers Agent

● Ordered supplies and maintained the CRM database: ensuring the availability of critical supplies and improving CRM data accuracy, resulting in increased efficiency

● Managed office; input listings on MLS and other sites, and stored all paperwork and files: Streamlining office operations and reducing document retrieval time

● Handled social media management and marketing: Increasing social media engagement and boosting online leads through Google ads, Instagram, and Facebook

● Printer Support Tasks: Fix paper jams, replace toner/cartridges, troubleshoot issues, perform routine maintenance

GBNY Productions Mar 2016 – Mar 2017

Social Media Manager

● Launched and created a new startup website, successfully generating online traffic

● Interacted with vendors to obtain new products, establishing strong vendor relationships that increased product variety and inventory

● Managed all social media and took digital photos of upcoming releases, Increasing social media engagement and boosting pre-release interest

● Took orders over the phone and through Instagram comments and direct messages, enhancing customer interaction and satisfaction which led to an increase in sales from social media channels

● Promoted from Sales & Stock to Social Media Manager within 6 months Volunteer Efforts

● Habitat for Humanity [through Delta Air Lines]Sep 2022– Present

● Boys & Girls Harbor/ Play to Win [taught computer training]May 1998– Aug 2001 Accolades/Accomplishments

● Keller Williams “BOLD” - [High-Level Coaching Program]Oct 2017 – Dec 2017



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