Executive Assistant Customer Service

Akwasi Taha

*** **** ***** ******, *********, NY 10031. tel: 646-***-****, email: **********@**.***

Summary

Versatile professional with 30 years of success working in complex environments requiring strong interpersonal skills, problem-solving and solution-finding, poise, discretion, and positivity. Demonstrated effectiveness in managing a broad range of responsibilities, communicating with diverse groups of people, building and supervising accomplished teams, and supporting the success of others.

Professional Experience

Tour Slash Productions, New York, NY (1992 – present) Principal, Tour Management/Live Production Management/Executive Assistant

• Clients include: The Village People, Michael Feinstein, BeBe Winans, Meshell Ndegeocello, Mario Cantone

• Primary liaison between the artist, record label staff, venue staff, and the artist management team.

• Responsible for travel logistics, run-of-show coordination with venues, and security in 22 countries.

• Manage tour budgets, payroll disbursements, and petty cash accounting.

• Organize and coordinate press engagements, promotional appearances, and television performances. Tiffany & Co., New York, NY (2011 – 2021)

Luxury Watch Specialist

• Provided exemplary customer service as part of a diverse team of professionals committed to upholding Tiffany’s tradition of luxury, personalization, and respect for all clients.

• Sold over $1.5 million in merchandise, consistently achieving quarterly sales targets and bonuses.

• Collaborated with management to develop and implement onboarding and mentoring best practices for all new hires. Georgio Armani, New York, NY (2009 – 2010)

Sales Associate, Men’s & Women’s Accessories

• Worked with clients by appointment to match and select luxury accessories.

• Maintained merchandise stock, produced weekly inventory reports, and managed all inventory shipping and receiving.

• Trained new employees and facilitated interdepartmental team meetings. Arbor Education & Training (now Equus Workforce Solutions), Brooklyn, NY (1998– 2009) Work Readiness Coordinator

• Supervised a team of 29 work readiness specialists, customer service representatives, and operations staff working collectively to support and prepare jobseekers for full-time employment.

• Services included resume and interview preparation, life skills counseling (time management, budgeting, work/life balance), professional attire access and consultation, and connection to transitional benefits and services.

• Facilitated diverse groups of clients through a series of skills workshops focused on conducting job searches, interviewing, and workplace professionalism.

• Created curricula, developed operations manuals, and implemented a new performance evaluation system.

• Conducted semi-annual performance reviews, identified opportunities for professional growth, and provided support towards the career advancement goals of each of my direct reports.

• Built relationships with public and private sector leaders in the community to enhance the curriculum with a weekly speaker series featuring positive role models that clients identified with.

• Supported HR department by participating in interviewing, hiring, and onboarding process for all new staff.

• Ensured compliance with all state and federal regulations governing financial administration, client eligibility and progress tracking. Submitted weekly reports in city and state databases. Education

• Sarah Lawrence College, Bronxville, NY., Bachelor of Liberal Arts, 1985

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