Customer Service Call Center
Resume:
A B B Y B. S T E E L E
**** ****** ***** ******, ** 95672 C: 916-***-**** E: ***********@*****.*** Skilled and competent professional with a work history in office administration seeks a position with an established organization where valuable work ethic can help to achieve its mission. Key strengths in technology, customer service and administrative duties.
S U M M A R Y O F Q U A L I F I C A T I O N S
Administrative Skills:
Office coordination and organization
File handling (electronic/hardcopy)
Multi-phone line handling (call center exp.)
Office equipment utilization
Processing incoming and outgoing mail
Calendar and e-mail management
Scheduling and managing appointments
Distributing mail and phone messages
Conducting Internet research
Document preparation
Accounting experience
Resume writing and editing
Computer Skills:
Advanced computer skills
Quick study to new programs
Typing speed: 78 WPM
Microsoft Office (Word, Excel,
PowerPoint, Access, Outlook)
Intuit QuickBooks
Other Relevant Qualifications:
Works efficiently in challenging environments while upholding high level of professionalism
Productive self-starter who works well independently with no need for supervision
Key strengths in prioritizing tasks, time management, attention to detail, and multi-tasking
High level of competency in any projects relating to computers and technology P R O F E S S I O N A L H I S T O R Y
Transcript Production Department Assistant November 2024 – Current Behmke Reporting and Video Services, Inc. (BRVS) San Francisco, California
BRVS provides litigation services to law firms and various government agencies.
Assist in the daily operations of BRVS’s production department, which reviews, finalizes and delivers legal transcripts received from court reporters
Export .pdf transcripts and other digital files from ASCII (.txt) files
Manage emails related to the production of legal transcripts Professional Cleaner (Independent Contractor) January 2020 – September 2024 Homeaglow, Inc. Rescue, CA
Executed home cleanings for residents in the counties of El Dorado and Sacramento
Managed own busy schedule of daily cleanings via Homeaglow cleaning app Resume Writer (Independent Contractor) September 2013 – January 2020 Resume Writing by Abby Rescue, CA
Drafted resumes, cover letters and other documents for professionals seeking new employment
Utilized MS Office (primarily Excel and Word)
Receptionist/Administrative Assistant (temp.) March 2018 – August 2018 Hanson Bridgett, LLP Sacramento, CA
Greeted visitors at reception desk before escorting them to their assigned conference room
Answered phones, took messages, scheduled appointments, occasionally processed UPS and mail
Reserved events (depositions, client meetings, etc.) into meeting room management system
Ordered and set up catering in conference rooms for office events PAGE 2 OF 2
A B B Y B. S T E E L E
2516 Howard Drive Rescue, CA 95672 C: 916-***-**** E: ***********@*****.*** P R O F E S S I O N A L H I S T O R Y
( C O N T I N U E D )
Word Processor (temp.) November 2016 – April 2017
Wagner, Kirkman, Blaine, Klomparens, & Youmans, LLP Mather, CA
Proofed and made edits to legal documents as requested by multiple attorneys specializing in estate planning, civil litigation, tax law, and business law
Formatted Table of Contents, Table of Authorities and Table of Exhibits while verifying internal references and legal definitions
Legal Secretary August 2014 – November 2016
Law Offices of Winn & Winn Gold River, CA
Provided case support to two attorneys and two paralegals on family law matters
Calendared hearings, discovery deadlines and other matters
Prepared correspondence to send to clients, opposing counsel, courts, etc.
Answered phones, took messages and scheduled appointments. Data Entry/Customer Service Representative September 2013 – September 2014 Electric & Gas Industries Association (EGIA) Sacramento, CA
Processed high volume of utility rebates for gas/water/electric companies via data entry
Answered up to 500 calls per week providing customers’ rebate status updates
Made company’s “100 Club” each week, recognizing CSRs that answered 100+ calls/week
Utilized MS Office, including Excel for spreadsheet use and Word for memoranda
Memorized and utilized extensive list of company reason codes for rebate notes
Maintained thorough knowledge of rebate programs rules and regulations Receptionist/Customer Service Representative June 2009 – May 2014 Edible Arrangements Folsom, CA
Handled all customer service duties such as, greeting customers and providing advice on order placement, answering phones, processing payments, and resolving customer complaints
Trained and supervised new employees for busy seasons preparation
(total employees trained: approximately 30)
Office Coordinator/Billing & Coding January 2011 – August 2013 Icon Medical Billing Sacramento, CA
Completed high volume of medical coding on Excel spreadsheets
Answered inbound calls speaking to patients, surgery centers and doctors
Trained and supervised new employees (total employees trained: approximately 5)
Utilized MS Office daily (primarily Excel and Word)
Processed FedEx and incoming and outgoing mail
Prepared weekly deposit before delivering it to bank E D U C A T I O N
AA: Paralegal Studies 2014
MTI College Sacramento, CA (ABA-Approved)
Typing Certificate: 78 WPM Certificate of Professionalism
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