Credit Card Quality Control

Routeline S Marcelin

Phone: 863-***-****

Email: ************@*****.***

Ability Summary

Bookkeeping and facilitating

financial and accounting administration

In depth knowledge of administrative

duties, clerical procedures, POS system and stocking proficient use of office software

possessing learning agility to new software applications Dedicated to providing customerservic excellence.

Exceptional attention to detail

Team-worker, but works independently when necessary Excellent organizational and time management skills ability to prioritize daily tasks

Professional verbal/written communication skills in Spanish, French and English Ability to perform effective

judgment in recognizing scope of authority

Reliability in protecting confidential information. Employment History

Cashier

06/2006 - 03/2015 Publix Lakeland, FL

Key responsibilities: • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue trading stamps, and redeem food stamps and coupons. • Offer customers carry-out service at the completion of transactions. • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. • Greet customers entering establishments.

05/2004 - 06/2006 Inserter Lakeland, FL

Key responsibilities: • Set up high-speed inserting machines and operate smoothly and efficiently. • Perform a general maintenance of machine as necessary. • Perform basic quality control checks. • Confer with engineering, supervisory, or manufacturing personnel to exchange technical information. Contact housekeeping or maintenance staff when gue 12/2002 - 05/2004 Holyday Inn

Kissimee, FL Key responsibilities: • Check-in and check-out hotel guests in a confident, professional, and friendly manner.

• Provide gracious and efficient telephone service as it relates to general PBX services. • Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip. • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of Page all cash, credit card, and check transactions during a given shift. • Advise guest of any messages, mail, faxes, etc. received for them. • Communicate service and amenities of the hotel to guests. • Take, record and relay messages accurately, completely and legibly. • Contact housekeeping or maintenance staff when guests report problems. • Record guest comments or complaints, referring customers to managers as necessary. • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

Education and Training

Issuing Institution Location Degree Received Course of Study South University Savannah, GA Associate's Degree Associate of Science

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