Sales Associate Customer Service
Resume:
Felisha Mack
Baton Rouge, LA *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager
Taco Bell-Port Allen, LA
November 2024 to Present
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Managed a team of 16 staff members, providing training, coaching, and performance evaluations
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction Sales Associate
Dillard's, Inc.-Baton Rouge, LA
January 2023 to December 2024
Inventory receive and placement.Assisting customers with merchandise and purchasing of online orders. Recruiting new credit card members. Sending reminders and emails to current customers on events being held. Training new hires. I maintained top sales performance for several months. Top in store and district.
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
Key Holder/Sales Associate
Men's Wearhouse-Baton Rouge, LA
October 2021 to October 2023
Assist customers with building a look that is comfortable stylish and within their budget. Assisting bridal parties with the design look for the party and our group. Listening to the customers needs and making sure that they are fulfilled. Assisting with sales in the men's fashion department. Light cleaning duties
• Managed daily operations of the store in the absence of higher-level management, ensuring smooth and efficient functioning
• Maintained accurate cash handling procedures and performed regular cash audits to prevent discrepancies
• Assisted with visual merchandising efforts to create an appealing and organized store layout that increased customer engagement
Leasing Agent
CAMPUS CROSSINGS-Baton Rouge, LA
January 2021 to October 2022
Generate leads. Assist potential renters in application process. Showing of units. Lease agreement signing. Fair housing and
Delfi Property Management certified.
• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest
• Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions
• Performed thorough background checks on applicants, including credit history verification and employment verification
• Organized and executed successful open house events to showcase available units and attract potential renters
• Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner
Front Desk Receptionist
Sonesta-Baton Rouge, LA
June 2020 to January 2022
Greeting and registering guest into their rooms and accommodations. Assuring their needs are met. Hosting after hours social meeting once a week. Night audit. Some cleaning required.
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Managed visitor logbook accurately by recording necessary details for security purposes
• Collaborated with other team members to ensure seamless communication across different departments
Backroom Manager
Ross Dress For Less-Indianapolis, IN
January 2018 to February 2020
Responsible for manifest of order receiving supplies. Pricing products checking supplies for damages.Responsible for replenishing the floor of such supplies. Cleaning, data entry and filling in on front end cash register when needed.
• Managed and supervised a team of stock associates, ensuring efficient and accurate handling of merchandise returns
• Maintained accurate records of returned merchandise, including tracking reasons for return and identifying patterns or quality issues
• Implemented inventory control measures to minimize loss due to damaged or unsellable returned items Front House Manager
Applebee's-Indianapolis, IN
April 2016 to May 2018
Responsible for assisting front staff with guest seating delivery of food service. Responsible for handling complaints and are accomplishments that are received for the front staff. Responsible for assuring service staff is properly dressed.
Assistant Teacher/Floater
Regina Coeli Child Development Center-Hammond, LA
February 2014 to August 2016
• Provided support and assistance to lead teachers in implementing curriculum and daily activities
• Assisted with classroom management, ensuring a safe and nurturing environment for children
• Facilitated smooth transitions between classrooms, helping children adjust to new routines and environments
• Supported lead teachers in conducting assessments and tracking progress of students' development Owner/Operator
ProdiGal House Production-New Orleans, LA
March 2003 to February 2015
• Performed, organized and promoted a series of successful live music events, attracting an average audience of hundreds of attendees per event
• Utilized social media platforms to create engaging content and promote upcoming events, resulting in a increase in online ticket purchases
• Coordinated logistics for each event, including venue selection, equipment rental, and vendor coordination
• Negotiated contracts with artists, ensuring cost-effective bookings while maintaining high-quality performances
Store Manager
Pizza Hut-Madisonville, LA
December 2003 to November 2004
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Ensured compliance with company policies, procedures, and safety regulations at all times Front End Supervisor
Target-Madisonville, LA
December 2002 to November 2004
• Managed cash handling procedures, including opening and closing registers, counting cash drawers, and preparing bank deposits
• Monitored checkout lines to ensure prompt service and minimize wait times for customers
• Supervised a team of 15 front-end associates, providing guidance and support to ensure excellent customer service
• Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction
• Conducted performance evaluations for front-end associates, identifying areas for improvement and providing constructive feedback
Bartender
THE BOURBON ROOM-New Orleans, LA
February 2002 to September 2003
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Phlebotomist/Lab Assistant
South Bend Medical Foundation-South Bend, IN
April 2000 to May 2002
• Communicated effectively with patients to alleviate any fears or concerns about the phlebotomy process
• Performed venipuncture and capillary puncture to collect blood samples from patients
• Followed strict protocols and safety measures to ensure accurate sample collection and minimize the risk of contamination or infection
Education
Certificate in Hospitality Management
Crescent City Bartending School - New Orleans, LA
January 2002 to May 2002
Some in Criminal Justice
Nicholls State University - Thibodaux, LA
August 1996 to November 1998
Skills
• Childcare
• Time management
• Pricing
• CRM Software
• Communication skills
• Customer service
• Supervising experience
• Restaurant experience
• Merchandising
• Basic math
• Guest Services
• Front desk
• Photography
• Salesforce
• Microsoft Powerpoint
• Phone etiquette
• Inside sales
• Hotel experience
• Organizational skills
• Tax experience
• Fair Housing Regulations
• Dispatching
• Office experience
• Store Management Experience
• Sales Management
• Microsoft Office
• Retail math
• Guest services
• Human resources
• Store management
• Accounting
• Computer skills
• Sales management
• Microsoft Excel
• Cold Calling
• Sales
• Business development
• Clerical experience
• Restaurant Management
• Catering
• Microsoft Word
• Business Development
• Account management
• Medical terminology
• Cash handling
• Retail sales
Certifications and Licenses
Food Safety Certification
May 2004 to Present
ServeSafe food safety serve certification.
Safe Quality Food Certification
Bartender License
Property & Casualty License
Certified Property Manager
CMCA
Certified Coding Specialist
Infant & Toddler Certification
Certified Medical Assistant
CNA
First Aid Certification
Certified Apartment Manager
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