Customer Service Security Operations

VANESSA

DOUILLY

***************@******.*** 347-***-****

Queens, NY 11429

PROFESSIONAL SUMMARY

Proactive and vigilant, with extensive experience in security operations at Arrow Security, I

excel in surveillance, emergency response, and maintaining workplace safety. Demonstrated

ability to improve facility security through critical thinking and effective communication,

ensuring a safe environment for all. Skilled in CCTV monitoring and adept at providing

exceptional customer service under pressure.

SKILLS

Verbal and written communication Security camera monitoring

Patrolling Workplace Safety

Punctuality Security Protocols

CCTV Monitoring Security procedures knowledge

Incident Reporting Emergency Response

Physical Fitness Surveillance

Security operations experience

WORK HISTORY

Security Guard Arrow Security - New York, NY 05/2023 - Current

Maintained a safe environment for staff and visitors through proactive surveillance

and communication.

Responded quickly to emergency situations to assess and deflect issues.

Checked identification of persons entering and exiting facility to eliminate

unauthorized visitors.

Completed full building and grounds patrols to spot and investigate concerns.

Checked and verified photo identification prior to granting facility access.

Provided excellent customer service to clients while maintaining vigilance in

addressing security concerns or issues that arose onsite.

Secured premises and personnel by patrolling property and monitoring surveillance

equipment.

Remained calm, assertive, and mindful to think critically and problem solve during

stressful situations.

Responded to emergencies promptly, ensuring the safety of all individuals on site.

Answered alarms, investigated disturbances, and contacted law enforcement

personnel to escalate crises.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Detected potential risks early by remaining vigilant during shifts and reporting

suspicious activity immediately.

EDUCATION

Mathematics Science Research And Technology Magnet High School - Cambria Heights, NY

High School Diploma 06/2022

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