Project Manager It Systems

Ryan Kahn

Brookeville, MD ***** · 617-***-**** · ****.****@*****.*** · https://www.linkedin.com/in/ryanpkahn/

CAREER PROFILE

An initiative-taking, client-centered IT leader with sharp analytical skills, excellent technical and executive communication background. Proven leader with expertise in project management and cross-functional team leadership. Demonstrated success in delivering high-impact IT projects and driving organizational efficiency through innovative solutions. Able to balance competing priorities and tight deadlines. Known for exceptional ability to manage the scope of technically complicated projects and meeting project deadlines. A dynamic leader with exceptional team management and diplomatic critical thinking skills.

SKILLS & CERTIFICATIONS

Project and Program Management Process Improvement Stakeholder Engagement Strong Leadership Project Planning Complex Communication Budget Management Strategic Planning Mentoring Data Analysis SQL Certifications: Project Management Professional (PMP), Certified Scrum Master (CSM)

WORK EXPERIENCE

AAMVA, Arlington, VA · Director of Vehicle Systems February 2022 - Present

As Director of Vehicle Systems, I establish the strategic direction, oversee the design, development, implementation, and operations of the Vehicle Systems Department portfolio hosted in the Microsoft Azure cloud environment. I manage a comprehensive portfolio encompassing 12 mission-critical IT systems, a $60M budget, 28 full-time employees (FTEs), 51 participating jurisdictions, 20 business partners, and law enforcement. I am responsible for transitioning IT projects from development to production, delivering executive-level status reports, and collaborating with the DOJ to drive innovation and deliver valuable services to stakeholders.

Create Project Deliverables: Develop project roadmaps, estimates, and proposals. Monitor project progress of 12 distinct projects, deliverables, quality assurance, and customer service. Report status to executive management and to the project's stakeholders. Identify and resolve risks that impact project completion. Coordinate planning, development, testing, documentation, and installation of a system to ensure timely deliverables, project success, and quality.

Perform Budget Monitoring: Develop project detailed budgets and monitor project spending. Perform necessary budget updates in coordination with department managers and directors. Interface with the Finance Division to review and approve project invoices.

Develop and Maintain Project Management Procedures: Participate in project debriefings to analyze lessons learned and provide recommendations for improvement. Develop and maintain Agile practices and artifact templates. Participate in staff training activities and mentoring as they relate to Agile practices. Socialize recommendations throughout the entire organization.

Define Multi-Year Roadmap: Define short, medium, and long-term vision and goals, identify key strategic initiatives, break them down into annual milestones, allocate resources, prioritize tasks, consider potential risks, and regularly review and adjust based on need.

GovCIO (Client: FDA), Rockville, MD · Senior Project Manager November 2018 – February 2022

As a Senior Project Manager, I led the implementation of the FDA.gov Content Management System (CMS) migration to a Drupal-based platform. My team successfully replaced and enhanced a homegrown CMS, managing the transition of 30,000 pages and 75,000 media items without service disruption. Overseeing a team of 14 full-time employees (FTEs), I managed four distinct projects with a $12M budget each delivering significant value to the client.

Led Comprehensive Requirements Analysis and Risk Assessment: Identified and prioritized business needs, collaborated with stakeholders for systems analysis, and provided actionable insights into risks to align project goals with organizational objectives.

Managed Complex Budgets and Resources: Developed project forecasts and budgets across multiple task orders, continuously monitored financial performance, tracked burn rates, and delivered detailed financial reports to senior management on a regular and ad hoc basis.

Delivered Strategic Product and Program Support: Produced key project documentation, including requirements specifications, process mapping, and Target State Diagrams (TSDs). Based on stakeholder needs, developed tailored recommendations, and supported RFP proposal writing in collaboration with leadership.

Championed (Agile) Project Management Practices: Lead or delegated Sprint planning, daily stand-up, sprint review, Retrospectives, backlog refinement, and risk and issue management.

Change and Scope Management: Directed changes to project scope, cost, and schedule while maintaining milestones and timelines. Communicated project plans and progress to stakeholders and addressed challenges promptly to keep initiatives on track.

GovCIO (Client: FDA), Rockville, MD · Project Manager April 2013 – November 2018

Managed the production release for multiple software iterations of the FDA Electronic Submissions Gateway. Met with SMEs, Centers, and Industry to assess needs, rules, and make recommendations. With a Team of 9 FTEs, and a budget of $5M, we were able to move from a hosted 3rd party software to a web-based application for over 2K users without loss of service. Operationally the system we created has handled over 60M transactions to date, has over 4 K users, and 99.99% up time.

Performed Requirements Analysis and Systems Assessment: Evaluated business needs, prioritized initiatives, and assessed risk and cost-benefit impacts. Collaborated with technical and business stakeholders to conduct comprehensive systems analysis and develop actionable insights.

Led Functional Testing and User Acceptance Initiatives: Managed end-to-end User Acceptance Testing (UAT), including planning, scheduling, and execution. Facilitated JAD sessions, documented outcomes, and developed detailed use cases to align system functionality with user requirements.

Delivered Comprehensive Product and Program Support: Created key project documentation such as requirements specifications, process maps, and Target State Diagrams (TSDs). Provided innovative solutions for troubleshooting issues and contributed to RFP proposals to secure project funding.

Oversaw Help Desk Operations and Training: Directed help desk system implementation, application administration, and staff training programs. Developed training materials to enhance efficiency and ensure consistency in support processes.

Managed Full Project Lifecycle Execution: Directed projects from procurement to completion, ensuring adherence to schedules, quality standards, and safety protocols. Strategically identified resources and developed plans to meet project objectives while maintaining timeline commitments.

Lockheed Martin (Client: NIH), Rockville, MD · Project Manager March 2009 – April 2013

Worked directly with the NIH IT Architect and NIH's 27 Institutes and Centers to streamline project creation, Grants Managements, and use of IT for general research at the NIH.

Led Requirements Analysis and Documentation: Collaborated with business owners, SMEs, and technology teams to assess needs, define business rules, and create comprehensive documentation, including business cases, requirements traceability matrices, process models, and user manuals. Provided actionable recommendations to align systems with organizational goals.

Optimized Business Processes and Enterprise Architecture: Designed and implemented hierarchical business process models to identify inefficiencies, redundancies, and improvement opportunities. Partnered with NIH Institutes and Centers to advocate for Enterprise Architecture, enhancing operational efficiency across the organization.

Delivered Enterprise-Wide Training and Stakeholder Engagement: Presented quarterly Business Architecture training sessions for the NIH community and tailored sessions for subject matter experts. Acted as a liaison with leadership teams, delivering reports, analysis, and presentations to drive strategic decision-making.

GMAC, Rockville, MD · Senior Business Analyst July 2006 – July 2008

Developed and managed the plan to perform operations-wide platform conversion from a mainframe-based Cash Collateral System (CCS) to Windows-based application. This included developing business rules, importing data, mapping fields, documenting processes, creating executive-level reports, and training staff.

Client Integration and Requirements Gathering: Partnered with business users to analyze current and planned processes, translated them into detailed business and functional requirements, use cases, and test scripts. Led client migrations from tab-delimited text files to XML, facilitating funding file creation, access validation, and issue resolution.

IT Governance Leadership: As a charter member of the IT Governance team, established best practices, optimized resource allocation, and streamlined processes to enhance organizational efficiency and collaboration across major initiatives.

Provided End-User Support: Designed and delivered training materials for operational and advanced system functionalities. Provided customer support, trained Operations staff on advanced GUI capabilities and addressed ad hoc business requests to ensure seamless system utilization.

OTHER WORK EXPERIENCE

United Communications Group, Gaithersburg, MD · Senior Business Analyst · July 2008 - January 2009

The Bank of New York Mellon Corp, Everett, MA · Business Analyst · November 2001 – May 2006

BlackRock, Boston, MA · Broker Resolution Specialist · August 2000 – November 2001

EDUCATION

University Of Maryland College Park (2012)

Master of Business Administration (MBA), Curriculum Focus on IT

Ithaca College, Ithaca, NY (2000)

Bachelor of Science in 1) Marketing, 2) International Business; Minor in Spanish

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