Administrative Assistant A Business

David Cipriano

Houston, TX, ***** 832-***-**** ***************@*****.***

ABOUT ME

I am a Business Information Technology graduate seeking new opportunities. I’m a self-motivated hard worker, and eager to apply my academic knowledge and learn new skills in a practical setting. I have strong interpersonal skills, work well in team settings, and am a quick learner. EDUCATION

Bachelor of Business Administration in Management Information Systems May 2020 University of Houston - Downtown, Davies College of Business, Houston, TX RELEVANT COURSEWORK

Enterprise Architecture; Enterprise Systems for Management; Networking; Business Analysis

- MS Office, MS Excel, Data Entry, SDLC, Networking Infrastructure Terminology PROFESSIONAL CERTIFICATES

Google Technical Support Fundamentals December 4, 2022

- Troubleshooting, Binary, Linux, Debugging, Customer Support, Virtual Machines HIPAA Certificate of Completion February 17, 2023

RingCentral Admin (MVP Advanced) July 4, 2023

RingCentral (Introduction to MVP) July 4, 2023

WORK EXPERIENCE

Administrative Assistant, Cipriano’s Hardwood Floors January 2009 - Present

- Contributing to family business in the construction field as administrative assistant. Duties include using Windows OS and MS Office to prepare financial documents, schedule projects, and communicate with various clients throughout the lifecycle of their projects. IT Analyst, The Law Offices of Hilda Sibrian January 2023 - July 2023

- Collaborated with the IT department as level 1 analyst, troubleshooting various IT related tasks around the office, performing computer systems maintenance, office maintenance, assisting various requests through email and chat, ticketing system.

- Educate office users in using software, maintaining and self-troubleshoot any issues with their desk phones, peripherals, headsets, computers, and other hardware in office and remotely through video call and telephone.

Student, University of Houston - Downtown, Davies College of Business August 2013 - May 2020

- Collaborated with team members in a project management project where MS Project & MS Visio software were used to update schedules, log journals, and produce deliverables for the final product which was submitted to a client based in Houston, TX.

ADDITIONAL SKILLS

- Fluent in Spanish, possess excellent customer service skills, abstract thinker, strong leadership skills

- Able to conceptualize & clarify business communications to customers effectively

- Possess abstract analytical skills to solve business problems effectively

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