Customer Service Nursing Assistant

CHRISTINA TORREZ

********@*******.*** 760-***-****

Professional Summary

Hardworking, passionate, and eager to learn new skills needed for this position. Patient and empathetic towards others. Willing to adjust to the work environment pace and receive corrective criticism with a positive attitude to better oneself. Wanting to make a positive impact on the community.

Education

Victor Valley College Victorville, CA

Certified Nursing Assistant course 12/2024

• Learned terminology and other information pertaining to through lectures

• Gained experience with skills at Knolls West Convalescent Hospital Skills

• Organizational skills • Multitasking • Adaptability • Time management • Customer Service • Hardworking and responsible • Reliable

Work Experience

Instacart

Shopper and Delivery 08/2020 - Current

• Positive customer satisfaction by providing timely and accurate deliveries • Maintained vehicle maintenance and cleanliness to ensure positive representation and reliability • Providing exceptional customer service through professional communication and options for product replacement when an item requested is unavailable • One on one customer interaction upon deliveries and offering assistance by carrying deliveries inside for those not able-bodied • Total orders completed 1567 with a 4.99-star rating DoorDash

Food Delivery Driver 12/2019 - 11/2020

• Enhanced customer satisfaction by delivering orders promptly and accurately • Collaborated with restaurant staff to confirm order accuracy before delivery • Managed multiple deliveries simultaneously, maximizing efficiency and productivity • Followed detailed notes on special delivery instructions or requests from customers ensuring personalized service • Maintained a 4.89-star rating with a 98% rate of deliveries completed early or on time

Panda Express

Associate 07/2002 - 11/2015

• Safe and key responsibilities during which making sure daily cleanliness tasks were maintained during opening and closing processes • Providing a welcoming environment with customers during interaction when taking and making orders • Quality and temperature checks of food provided for customers • Enhancing restaurant sales by upselling and suggesting items based on customersʹ personal preferences • As a cashier I was responsible for the accuracy of drawer counts

Mcdonalds

Store Manager 10/1998 - 07/2002

• Managed daily operations to ensure smooth functioning of the store and maintaining a clean safe environment for customers and employees • Conducted regular performance reviews for staff members providing constructive feedback and opportunities for growth • Addressed customer complaints promptly and professionally, resolving issues to maintain a positive relationship with clientele

Other Education

Victor Valley Collage Victorville, CA

Associate in Science (Nursing Pathway) 06/2024

• GPA: 3.768

• Magna Cum Laude

Apple Valley High School High School

• Diploma 01/1999

Certifications

• BLS certification issued 7/15/2024

• CDPH certificate #01311304

• Food Handlers card 1j2dc0-k5kke47

• RSC certified 313610686

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