Social Media Customer Service

Gabriella Macedo

559-***-**** • **********.********@*****.*** • Tipton, CA 93272

Dynamic Marketing Manager with a proven track record at Frutas Jalisco, enhancing brand visibility and sales through innovative social media strategies and engaging content creation. Excelled in data analysis and team collaboration, significantly improving customer engagement. Skilled in customer service and bilingual communication, adept at transforming data into compelling narratives.

Summary

Skills • Data analysis

• Customer service

• Time management

• Effective communication

• Marketing strategy

• Proficient Cash Transactions

• Team collaboration

• bilingual

06/2020 - Current

Marketing Manager, Frutas Jalisco, Porterville, CA 02/2025 - 02/2025

Plot a Thon Competitor, CSUCI, Channel Island, CA 08/2021 - 08/2022

Challenge Facilitator, CSUB SRC, Bakersfield, CA

Experience

• Developed and managed social media strategy, increasing engagement and sales.

• Designed promotional flyers and digital content to enhance brand visibility.

• Created and scheduled social media posts to drive customer traffic.

• Assisted with in-person customer service, ensuring a positive customer experience.

• Managed cash handling and transactions to maintain accurate financial records. Analyzed and visualized National Park Service data using R Studio, creating informative graphs.

•

• Developed a data-driven narrative to educate the public.

• Collaborated in a fast-paced, 48-hour team challenge to clean, interpret, and present data.

• Designed a flyer and video presentation to communicate findings through visual storytelling.

• Led team-building activities for diverse groups, fostering communication and collaboration.

• Guided participants through high-rope courses, ensuring safety and confidence.

• Conducted regular equipment inspections, verifying proper harness use and knot security. Expected in 05/2025

Bachelors, Business Marketing

California State University Of Bakersfield, Bakersfield, CA GPA: 3.5

Education

Salt & Light

Volunteer

• Assisted in preparing and distributing meals, helping to feed over 200 homeless individuals. Contributed to community outreach efforts, supporting those in need through service and compassion.

•

Developed teamwork and communication skills while working alongside fellow volunteers in a fast-paced environment.

•

Contact this candidate