Customer Service Data Entry
Resume:
Michelle Tokos
Customer Service/Data Entry
Contact
Riverview, FL 33579
**********@*****.***
Objective
Adaptive learner dedicated and dynamic individual. Specialized in administrative support to government budgeting department. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing the best practices and adept at exploring different solutions to address customers’ needs effectively. Precise commitment to finish jobs quickly and accurately with little supervision.
Education
University of Phoenix
Phoenix, AZ
BA in Business Administration
Key Skills
Customer Service
Proficient in Microsoft
Budget Planning
Communication Skills
Documentation Review
Data Collection
Bilingual
Order Processing
Administrative Support
Multi-line phone system
Clerical Experience
Problem-solving
Experience
NOVEMBER 2021 – JUNE 2022
Customer Service Representative Maximus, Riverview, FL
Manage substantial amounts of inbound calls in a timely manner. Following call center “scripts” when overseeing different topics. Identifying customers’ needs, clarify information, research every issue, and provide solutions. Build sustainable relationships and engage customers by taking the extra mile. Frequently attended educational training to improve knowledge and performance level. Meet personal/team quantitative targets.
DECEMBER 2017 – JUNE 2018
Customer Services Representative General Dynamics Riverview, FL
Manage substantial amounts of inbound calls in a timely manner. Following call center “scripts” when overseeing different topics. Identifying customers’ needs, clarify information, research every issue, and provide solutions. Build sustainable relationships and engage customers by taking the extra mile. Frequently attended educational training to improve knowledge and performance level. Meet personal/team quantitative targets.
OCTOBER 2006 – SEPTEMBER 2010
Data Entry Clerk NOAA Fisheries SE Regional Office, St. Petersburg, FL
Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Updated departmental standard operating procedures and database to accurately reflect the current practices. Verified and logged in deadlines for responding to daily inquiries. Assisted with payroll and travel vouchers preparation and entered data.
AUGUST 2000 – OCTOBER 2006
Data Entry Clerk – USDA-APHIS-PPQ, Miami, FL
Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists for different issues. Manage daily office operations and maintenance of equipment. Received and screened a high volume of internal and external communications, including emails and mail, properly routing and other paperwork through the signature process. Organized files, faxed reports, and scanned documents. Manage receptionist area, including greeting visitors and responding to calls and in-person request information. Helped administrative assistant organize bills and invoices data and prepared accounts receivable and expected revenue reports for controllers. Assisted with payroll preparation and entering data into cumulative payroll document.
Reference
Upon request
Contact this candidate