Customer Service Hospitality Management

MS

MONICA SANDOVAL

************@*****.*** 409-***-**** La Marque, TX 77568

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Front-of-house display creation

Dining crew workflow optimization

Reservation coordination

Dining customer service

Table setting arrangements

Active learning

Efficient seating

Reservation planning

Table assignment accuracy

Greeting guests

Guest seating rotation

Group reservations management

Problem-solving

Strong multitasking

Reservation handling

Harrell Hospitality Group Galveston,

Texas

Restaurant Hostess

01/2025 - Current

Cleaned work area and equipment regularly to maintain a safe working environment.

Directed customers to bar area in high-traffic times to increase drink sales. Spoke with patrons to drive satisfaction with food and service. Monitored dining area to assess server capacity and estimate wait times. Greeted incoming guests to escort to assigned dining area and present menus.

Collected reservation information and communicated updates to guests via mobile device or in-person.

Greeted guests and sat customers at tables or in waiting areas. Provided menus and answered questions about menu items and specials. Took reservations from patrons by phone or online. Hearsay Galveston Strand LLC

Galveston, TX

Head Hostess

08/2023 - 12/2024

Took reservations from patrons by phone or online. Communicated effectively with restaurant managers regarding customer complaints or requests.

Informed patrons of establishment specials and promotions. Answered phones promptly to record and confirm reservations. Stayed attentive to server availability and table turnover to quickly seat guests.

Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Greeted guests and gathered information to seat groups or place on waitlist.

Communicated with servers about new tables, changes in food availability Summary

Skills

Experience

and customer comments.

Galveston College Galveston, TX

Associate of Arts in Criminal Justice

Expected in 05/2026

Galveston College Galveston, TX

Certificate in Cosmetology

Expected in 08/2025

Ball High School Galveston, TX

High School Diploma

05/2024

Education and Training

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