Regional Manager Asset Management

Jeanna M. Forrester

*** **** **.

Crowley, TX ***36

Cell: 469-***-****

E-mail: ******.*********@*****.***

OBJECTIVE

Dedicated to driving excellence in residential multi-family property management by enhancing communication, fostering strong relationships with management, peers, and clients, and contributing to the growth and success of the team and community.

EMPLOYMENT

Regional Manager (02/24-current)

Brazos Residential Dallas, TX

Overseeing personnel, financial, & performance management daily. Overseen 1940 units in developing marketing plans and implementing strategies to generate rentals and increase rent rates. Increased NOI 7% within 90 days and decreased delinquency below 2.8% in portfolio. Ensured the effectiveness of staff leasing techniques, followed up on leasing procedures, and addressed resident concerns to maintain high levels of resident satisfaction. Developed and implemented resident retention programs, including special promotions, and resident functions.

Director of Operations (11/22-10/23)

S2 Capital Dallas, TX

Overseen overall asset management, staffing, expenses, variance reports, onsite projects and performance. Maintained multiple platform sites, LRO pricing, lender inspections, online marketing, budgets, and performance of 2100+ assets. Areas overseen were DFW & Florida and assisted in Atlanta & Pheonix assets as needed. Increased total NOI 12% within first 120 days on portfolio.

Regional Manager (08/17-10/22)

Myan Management Southlake, TX

Performing duties of a regional manager over 3700-5700 units. Prepare, utilize and maintain budget control, variance reports, and all expense control while preparing extensive financials and investor reports monthly for all assets. In addition, prepared and executed Performa budgets, reserve reimbursements, cash projections, blueprints, new builds, renovations, construction projects and overall asset control in multiple regions. Weekly reports and calls with owners and investors with updates and upcoming projections. Overseen assets in DFW, Oklahoma, Kansas, & Missouri on new builds, lease ups, affordable, HUD, tax credit, and conventional housing.

Senior Property & Area Manager (10/14-08/17)

JRK Residential Plano, TX

Performing duties of a property manager while mentoring 3 other communities. Consistently increasing total revenue and effective rents by over $50 across the board on all sites while pushing market rents by $200 while maintaining 95% occupancy or above. Overseeing and scheduling multiple capex projects and performing complete interior and exterior rehab on another community. Utilize and maintain budget control, variance reports, and all expense control while preparing extensive budgets, financials, and investor reports regularly for all assets. Traveled regularly to assets in need of turning around in Ohio, Nebraska, and California overseeing lease ups, new construction, and conventional housing.

Community Director (11/12-9/14)

Sherman Residential Grand Prairie, TX

Performing duties of a Senior Property Manager onsite of a community that was 7 years old and hadn’t performed or met budget within those 7 years in Grand Prairie, TX and within the first 90 days of starting the Rental Revenue was increased by $32,000 and hitting record high income for the next twelve months. In 2014 my team has increased an additional $12,000 in rental revenue without offering upgrades or upfront and/or most monthly concessions. In addition, I mentor new hires, assist in corporate community complaints for our other sites, responding to apartment rating reviews, and many other types of communication. Leasing onsite has also increased the total of shows by 53% from the previous year before I began and closed approved leases by 9% and renewals another 25%.

Senior Manager/4 Star Manager (09/09-10/12)

The Lynd Company Arlington, Bedford, & Dallas

Managed three different communities at the same time for over a year and a half including one rehab community 450 units. In addition, a tax credit property in Dallas (250 units) that was 85% and increased revenue by over 10%. In addition, this tax credit community has passed the state audit with no findings for the past two years which was the first pass since built. Another community located in Arlington (60 units) which were purchased from foreclosure, and I performed the due diligence and take over for the company. This property was only 50% occupied and collected $7,000 a month and I increased revenue to $32,500 and 95% occupied and increased effective rents by $150 within 3 months. Another community is in Bedford (140 units) which is a Lynd owned and managed property in which I took over at 82% and collected 90,000 a month to 95% occupied and within 2 months reached a record high of $107,000. In addition, I mentor all new hirers and over see an additional 4 communities from Dallas, McKinney, and Florida totaling 1,204 units.

Senior Manager (6/08–09/09)

Babcock & Brown Residential Irving, Texas

Performed leasing, resident retention, budget variance, and leading team members towards success. Maintaining and succeeding budgeted occupancy and increasing overall revenue. Also create marketing materials and ideas. While onsite continuously excelled at maximizing the performance of the property in areas of occupancy, and net operating income. Accurately completed and summated weekly, month-end closing, and owner reports. Preparing and training team members for advancement and participating in our training mentor program for new hires.

Awards & Acknowledgments Overall; Highest Closing Ratio & Resident Retention for the Year, Highest Renewal Ratio for the Year, Top Property Performance of the Year, Property of the Year, Highest Revenue Collections., Most Improved Tax Credit Property of the Year.

SKILLS

Superior training in preparing and maintaining community budgets and financials, along with quarterly investor information and market updates.

Proficient in Yardi, Onesite, YeildStar, Amsi Esite, Real page, Resman, Knock, Entrata, MRI, LRO, Word processing and all windows programs.

Strongly efficient in Excel, MS Word, Word Perfect, MS Office, and other programs and have very strong typing and computer skills.

Positive team leader in training and supporting team members to get maximum performance and work ethics of all team members.

Excellent with professional communication along with leasing, resident retention, marketing, all customer relations

Aggressive collector of rent, late fees, filing evictions, and bringing in the most income for the community.

Customer relation projects and charity events, human resources, and high-performance standards

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