Customer Service Set-Up

RESUME OF

JOHN F. KUYPER

*** ******** *****

Lancaster, PA 17601

Cell: 717-***-****

E-mail: ***********@*******.***

Objective:

My objective, among all else, is to be successful at the work that I do. Success has numerous measurements but primarily I want to really like what I do and to provide the best possible service

Giant Food Store

650 Centerville Road

Crossmark

5100 Legacy Drive,

Plano, TX 75024

07/03/2014- 10/15/2014

I set up product and merchandise display and reset merchandise according to our client’s requests. This sometimes requires 2 people to complete.

We work with whatever store we are at to get the necessary planogram information and any new stock that is to go on the shelves as part of the reset.

McDonalds

311 Centerville Road,

Lancaster, PA From:

11/1/07 -12/2009

Shift Manager, 3rd Shift

Prepare crew set-up (area where each person is to work)

Train new crew on a continuing basis to reinforce previous training

Count the cash in the drawers to make sure they balance to the computer record

Handle crew complaints& customer complaints

I was responsible for making sure the restaurant was ready for business in the main lobby area at 5:30 AM.

Penn Personnel Services.

Turnersville, NJ

Contract Temporary Adjuster for:

ESIS Insurance, Catastrophe Div., Wilmington, DE 10/05 to 1/06

Investigate Mortgage Insurance claims from Katrina as well as the other storms.

TCP (Temporary Claims Professionals). Baltimore, MD

Contract Temporary Adjuster

H.R. Berkeley Insurance: Harrisburg, PA 3/06 through 5/06

Investigating commercial auto and property claims;

ACE USA Insurance: Wilmington, DE 11/05 to 1/06

Investigate homeowner’s mortgage Protection claims.

Donegal Insurance, Marietta, PA 07/05 to 10/05

Handled Recovery (subrogation) cases

Toensmeier Adjustment Service, Harrisburg, Pennsylvania

4/04 - 8/04

Branch Manager

Manage office staff, responsible for equipment and training and handle the Marketing for my territory

Meet with current and prospective clients in an attempt to acquire more business for my office specifically and the entire chain in general.

CNA/Encompass Insurance, Reading, Pennsylvania

2/97 - 1/01

Field Claims Investigator then Water Mitigation Specialist Adjuster

Initially, I was a field adjuster handling a variety of Homeowner type losses;

I then worked with the Liability and Auto departments as well to follow up on emergency cases or those with higher exposure potential;

I was one of 9 people, 2 adjusters and 1 supervisor per team that would receive emergency page claims at nights and on weekends.

As a water mitigation specialist, I was assigned to the difficult to control water related claims from pipe bursts, rain entry, backups, etc. This was a program introduced once Allstate purchased CNA. The goal was to mitigate the loss from water as much as possible.

Free States Temps,

Cockeysville, Md

Contract Temporary Adjuster

CNA Personal Insurance: Reading, PA 09/96 to 02/97

Investigate homeowner’s claims for CNA and Continental Insurance companies after the CNA

acquisition of Continental Insurance.

Sweigert Associates/Mutual Benefit Insurance, Huntingdon, Pennsylvania9/95-9/96

I was a multi-line “Resident” Representative with the territory of Lancaster County through Bucks County (up to the Delaware River). I handled property and casualty losses under the Homeowners and Commercial coverages. I also handled auto and personal injury. I met with the Insured, Claimant, Claimant Counsel, experts, contractors, engineers, etc. in order to fully investigate a claim.

California Insurance Group (CIG),

Ventura, California

11/92 – 8/95

Field Adjuster

I learned how to investigate and settle commercial and auto losses. I covered a large area that encompassed Los Angeles County. This county includes what is known as the low and high desert areas.

deVries and Company Independent Adjusting,

Irvine & Riverside, California

1/91- 10/92

Independent Adjuster

I worked for a large number of clients which included AAA and Armed Forces Insurance in Fort Leavenworth, KS. I handled a variety of losses within the Homeowner and Auto area of expertise. I did more Homeowner and Auto property damage.

Ward/THK Independent Adjusters,

Tustin, California

1/90 – 1/91

I was an Independent adjuster working out of 2 offices to provide customer service to a very highly regarded client. I would also work weekends on occasion if a claim would come in from our special client. I would work evenings as wells as the client provided the insurance for many type of commercial structures with significant loss exposure potential.

Farmers Home Mutual Insurance

Burbank, California

3/89 – 12/89

I was a field adjuster handling only Homeowner claims. This included my first exposure to contents off premises at a storage facility.

WNC Insurance Wilshire National Corporation, Simi Valley, CA5/83 – 1/89

I was a staff adjuster after 6 months in Underwriting. Eventually, my boss, Jerry Tolentino and I developed a field adjusting program to handle the work we had from Old Republic Insurance. WNC was a Managing General Agency for them in California and part of the claims department income came from the money we could save in the investigation of claims. We both learned how to investigate claims, write estimates and in the end help save money which became translated into bonus at the end of the year.

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