Customer Service Data Entry

Melissa Prince

Dental lab technician / Lab Manager

Opelika, AL

To obtain a positive and professional career learning and helping others. Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

King Honda - Auburn, AL

July 2013 to Present

36830

Manager: Randy Melius - 334-***-**** ext: 45

Customer service, data entry, multi phone line, set up all appointments, prepare service schedule, prepare employee schedule, dispatch work, cashier, data and financial reports, manage 8 staff members to ensure a great quality of work performed and done in a timely manner. Dental lab technician/trainer

Aspen Dental - Phenix City, AL

February 2017 to October 2022

Management of dental lab with and without a trainee. Including morning reports to Dr and Office manager, maintain lab budget and ordering. Meet daily and monthly financial goals. Complete all lab case work from impressions to delivery of all removable appliances. Self starter, great time management, fast learner, team player. Very minimal education on permanent crown and bridge. CNA/ MEDICAL RECEPTIONIST

Ultra Medical Care - Columbus, GA

May 2011 to March 2013

Manager: Mandy Page - 706-***-****

Customer service, data entry, multi phone lines, enter oasis, physician reports, filing, charts, CNA patient home care visits.

Education

Certificate in Dental lab technician

aspen dental program - Opelika, AL

February 2017 to February 2018

CNA

American Red Cross of Montgomery al

November 2010

High School Diploma

Beauregard High School - Opelika, AL

May 1999

Skills

• Insurance Verification

• Laboratory Management

• Medical Terminology

• HIPAA

• Laboratory Experience

• Quality Assurance

• Patient Care

• Quality control

• Anatomy knowledge

• Time management

• Organizational skills

• Communication skills

• CAM programming

• Customer service

• Vital signs

• Chairside assisting

• Dental office experience

• Computer skills

• Documentation review

Certifications and Licenses

CPR Certification

CNA

AED Certification

Certified Phlebotomy Technician

June 2024 to July 2026

Currently in phlebotomy school on the weekends. School ends the last week of June. Additional Information

Dental lab Technician and trainer for Aspen dental from 2017 to 2022. Specialty in removable prosthetics and implants. Level 4 trainer for 4 years. I have worked in Alabama, Georgia, Mississippi, North Carolina and Virginia helping with lab clean outs for end of month goals PRN since October of 2022. Ready to work long term closer to home.

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