KOKETSO
MASEMOLA
koketsomasemola****@gmai
l.com
Square Fourways
Johannesburg 2191 Sandton
South Africa
Summary
Aspiring to always doing better the next day than the previous. Aiming to use the knowledge and looking forward to new experiences and skills acquired overtime to my full potential to the company benefit.
Education
Jane Furse Comprehensive School.
2018 - 2018
Grade 12
Completed my matric with subjects such as Physical Sciences, Life Science, Geography, Life Orientation, Sepedi as my mother tongue and English as the second language.
As a candidate from my school I take on audacious problems, bring imaginative new approaches to solving them, and work collaboratively to advance knowledge and make meaningful contributions to the company's benefit.
Experience
Home Of Ace Villa
February 2019 - March 2020
House Keeping
Core Overview:
•Tended to guests in terms of ensuring rooms and laundry are cleaned, refreshments are readily available and that guests are informed of what they can venture into around the villa . Duties & Responsibilities:
•Facilitated a comfortable stay for guests through housekeeping and preparing rooms.
•Instructed guests on all they need to know for an enjoyable stay.
•Restocked refreshments in rooms. •Attended to bar duties including serving drinks and other refreshments to guests - including the restocking refreshments in rooms.
•Conducted laundry duties and tended to guest's personal laundry.
•Informed guests of excursion itinerary.
•Available 24 hours a day on call for guests.
Little Ashford
June 2020 - December 2021
Au Pair / Teacher Assistant.
Core Overview:
•Supported individuals or groups of students to get the most out of their learning.
•Helped students who needed extra support to complete tasks.
•Took over a classes when the teachers were temporarily unavailable due to leaves of absence.
•Maintaned the normal day to day classroom activities in terms of emergencies when teachers where not available.
Lapa Lodge
February 2022 - November 2023
Secretary Receptionist
Core Overview:
•Greeting guests.
•Managing telecommunications systems.
Duties and Responsibilities
•Handling queries and complaints via phone, email and general correspondence.
•Transferring calls as necessary.
•Taking and ensuring messages are passed to the appropriate staff member in •time.
•Managing meeting room availability.
•Receiving, sorting, distributing and dispatching daily mails.
•Handling transcription, printing, photocopying and faxing.
•Recording and maintaining the lodge's expenses.
•Handling travel arrangements.
•Coordinating internal and external events.
•Managing the lodge inventory such as stationery, equipment and furniture.
•Overseeing the lodge services like cleaners and maintenance service providers.
•Assisting the HR team with recruitment, onboarding and termination processes.
•Maintaining hygiene standards of the reception area. Projects
Skills
Good computer skills, including
experience with Microsoft Office
applications.
Excellent inter personal
relationship skills .
Self motivation and ability to take
initiative .
Good time management .
Organized at all times .
Problem solving skills .
Written and verbal
communication skills in different
languages .
Languages
English
Sepedi
isiSwati
isiZulu
Interest
Working out.
Reading.
Playing board games .
References
Tebelelo Ramodisetsi
Home Of Ace ( Pretoria,
Doornport ) manager .
*******************@******.***
Papikie Justice Tshepang Seopa
Little Ashford
Head of Department
Mobile +27 (0-83-654-****
Moses Markham
Lapa Lodge
Manager
Mobile +27 (0-79-246-****
Others
Area of expertise:
•Guest Relations.
•Public Health Procedures
Hygiene and Safety .
•Food Preparation Standards.
•Staff Management Service &
guests proceedures.
•Reception & Administration
Frontdesk Finances Reservations.
•Check-In and Check-Out
Itineraries