Customer Service United States
Resume:
*** ********** ******, *****, ****** States, *****
•*************@*****.***
Love Nixon
Sr Processor
***
Si Processor with over 20 years of extensive expertise in the mortgage industry, adept at managing FHA, VA, USDA, and Conventional loans across multiple states. Demonstrates proficiency in customer service and compliance with TRID regulations, supported by strong analytical skills in reviewing applicant credit and employment history. Skilled in utilizing Encompass and Calyx systems to enhance workflow productivity and streamline loan processing.
EMPLOYMENT HISTORY
Si processor
The mortgage group, Remote - May 2021 - Aug 2021
• Collaborated with teams to streamline document flow, improving processing speed.
• Streamlined loan processing by implementing efficient document scanning and uploading systems, enhancing workflow productivity and reducing turnaround times.
Sr processor
Draper and Kramer, Downers Grove, Illinois — Feb 2021 - May 2021
Managed conditions sent from underwriting.
• Completed closing process by collaborating with attorneys, title companies, and government clerks.
• Reviewed applicant credit, personal references, and employment history.
Processing coordinator
Guaranteed Rate, Chicago, Illinois — Aug 2020 - Feb 2021
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
• Communicated with customers to answer questions, process transactions, and resolve issues.
• Completed closing process by collaborating with attorneys, and title companies.
Sr processor
Affinity equity, Nashville, Tennessee
—Jun 2015 - Jul 2020
Created and completed loan submission packages.
• Managed conditions sent from underwriting
• Discussed loan needs and financial histories with clients and conveyed information regarding application process.
Travel agent
Holiday cruise lines, Ft Lauderdale, Florida - May 2013 - Jun 2015
Handled travel arrangements for groups, couples, executives, and special needs clients.
• Sustained operational efficiencies, coordinated domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
Si processor
Mortgage investors, St. Petersburg, Florida — Jan 2009 - May 2013
Filed completed loan packages quickly and efficiently.
• Managed conditions sent from underwriting.
Sr processor
Caversham financial, Atlanta, Georgia
Aug 2005 - Jan 2009
Evaluated financial statements and contracted institutions and customers to clarify details.
Sr processor
Washington mutual, Long Island, New York — Sep 2001 - May 2005
Created and completed loan packages.
• Managed conditions sent from underwriting.
Ssgt
US Airforce, San Antonio, Texas -
- Apr 1997 - Apr 2001
EDUCATION
Diploma
Gibbs high school, St. Petersburg, Florida — 1989 - 1993
SKILLS
Mortgage processing
Expert
VA
Conventional loans
TRID
Freddie Mac
Calyx
Multitasking
Document management
Analytical thinking
Regulatory compliance
FHA
USDA
Refinancing
Fannie Mae
Encompass
Lending pad
Customer service
Team collaboration
Client relations
ADDITIONAL INFORMATION
Military Service
US Airforce, San Antonio, Texas
Ssgt
04/1997 - 04/2001
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