Operations Manager Beverage
Resume:
David McGowan
Virginia Beach, Virginia
********.**@*****.*** linkedin.com/in/david-mcgowan-mba-acf-880a9712
Professional Summary
Dynamic Food and Beverage Director with extensive experience leading diverse teams, optimizing operations, and driving revenue growth in the hospitality industry. Proven expertise in menu innovation, staff training, and elevating guest satisfaction. Adept at budget management, operational efficiency, and executing high-profile events. Recognized for improving service quality, reducing costs, and implementing innovative strategies to enhance customer experiences.
Professional Experience
Director of Food and Beverage
Concord Hospitality Norfolk Waterside Marriott July 2024 – Present Norfolk, VA
- Oversee Food & Beverage operations across an upscale Italian steakhouse, M Club Lounge, Starbucks, breakfast restaurant, and a large banquet department.
- Spearheaded the transformation of the hotel restaurant into a free-standing concept, enhancing its identity and customer experience.
- Implemented strategies that improved GSS scores from below 40%.
- Developed innovative menus, including Italian-themed tapas, wedding catering, and exclusive VIP events.
- Extended Starbucks operational hours and introduced upscale lunch offerings.
- Organized high-impact events, including a VIP Christmas parade experience, leveraging the hotel’s premium location.
Food and Beverage Operations Manager
MWR JEB Little Creek - Fort Story April 2024 – August 2024 Virginia Beach, VA
- Managed daily operations for dining facilities, ensuring exceptional service and food quality.
- Streamlined inventory management and vendor relationships, reducing costs while maintaining high standards.
- Enhanced guest satisfaction through staff training and operational improvements.
- Designed innovative menus aligned with current culinary trends.
Director of Food and Beverage
Atrium Hospitality Sheraton Norfolk Waterside August 2023 – April 2024 Norfolk, VA
- Increased loyalty tracking scores by 15% through service enhancements and staff training.
- Reduced food costs by 15% and bar costs by 3% through process improvements.
- Created seasonally changing catering, room service, and specialty beverage menus.
Director of Food and Beverage
VenuWorks Chesapeake Conference Center August 2022 – August 2023 Chesapeake, VA
- Led revenue forecasting and budgeting, achieving a 15% cost reduction in food operations.
- Improved service scores and guest loyalty through innovative operational strategies.
- Planned and executed special events, raising thousands for local charities.
General Manager
Brick Anchor Brew House September 2019 – October 2020 Norfolk, VA
- Revamped menus to improve efficiency, reducing food costs by 3%.
- Increased labor efficiency, reducing costs by 4%.
- Managed private events and represented the business at industry events.
Education
Master of Business Administration (M.B.A.)
Strayer University
Bachelor of Arts in Economics
Old Dominion University
Skills
- Food & Beverage Operations
- Budgeting & Forecasting
- Menu Development & Innovation
- Staff Training & Leadership
- Event Planning & Execution
- Guest Satisfaction Strategies
- Inventory Management
- Compliance & Safety Regulations
Certifications & Achievements
- Instructor of the Semester, Bryant & Stratton College
- Reduced operational costs (food, beverage, and labor) by 10-15% across multiple roles.
- Awarded for excellence in service quality and operational leadership.
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