Customer Service Store Manager

PHILLIP KIGER

Rockhill, SC *****

803-***-**** - ************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic Assistant Store Manager with a proven track record at Sherwin Williams Co, enhancing store operations and customer experience through expert team management and strategic sales initiatives. Skilled in problem-solving and customer service, I significantly increased sales growth and employee retention, demonstrating a strong ability to meet and exceed employer expectations.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

ACCOMPLISHMENTS

Helped my store win Presidents Club Award in 2023. Which in turn helped the Charlotte District win District of the year in 2023. SKILLS

• Problem-solving • Customer service

• Customer experience • Customer service and engagement

• Store operations • Team management

• Goals and performance • Sales growth

• Upselling and cross selling • Transaction processing WORK HISTORY

03/2006 to 04/2024 Assistant Store Manager

Sherwin Williams Co – Rock Hill, SC

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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• Rotated merchandise and displays to feature new products and promotions. Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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• Created and maintained safe and secure work environments for employees. Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Provided weekly work schedules to employees to accommodate business demands and vacation requests.

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• Reconciled daily sales transactions to balance and log day-to-day revenue. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

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Analyzed customer feedback and implemented strategies to improve customer experience.

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Increased employee retention, training staff in effective customer service techniques and product knowledge.

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Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

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Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

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Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

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Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

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Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

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Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

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Developed and maintained strong relationships with vendors to facilitate timely product delivery.

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• Assisted in recruiting, hiring and training of team members. Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.

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Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

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Trained and guided team members to maintain high productivity and performance metrics.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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• Interacted well with customers to build connections and nurture relationships.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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• Reported issues to higher management with great detail. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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• Managed purchasing, sales, marketing and customer account operations efficiently. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

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Implemented business strategies, increasing revenue, and effectively targeting new markets.

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• Reduced operational risks while organizing data to forecast performance trends. Implemented innovative programs to increase employee loyalty and reduce turnover.

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Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

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Negotiated price and service with customers and vendors to decrease expenses and increase profit.

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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

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Raised property accuracy and accountability by creating new automated tracking method.

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Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

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11/2004 to 03/2006 Store Manager

Sherwin Williams Co – Rock Hill

Sherwin Williams Company bought out Duron Paint Company. Sherwin Williams closed this Duron store and moved me to the Sherwin Williams store as an assistant manager.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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03/2004 to 11/2004 Store Manager

Sherwin Williams Co – Wilmington, NC

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Filled in as manager at this location as the manager of the store was called up to serve our country

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06/2002 to 03/2004 Assistant Store Manager

Sherwin-Williams Company – New Bern, NC

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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02/2000 to 04/2002 Store Manager

Sherwin Williams Co – Kinston, NC

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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09/1996 to 02/2000 Store Manager

Sherwin Williams Co – Hampton, VA

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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• Won Leaders Club by hit sales profit and budget

04/1988 to 10/1998 Tinter

Sherwin Williams Co – Norfolk, VA

02/1996 to 09/1996 Operations Manager

Sherwin Williams Co – Newport News, VA

Supervised operations staff and kept employees compliant with company policies and procedures.

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Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

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Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

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06/1991 to 02/1996 Assistant Store Manager

Sherwin Willimas Co – Chesapeake, VA

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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09/1988 to 06/1991 Sales Coordinator

Sherwin Williams Co – Virginia Beach, VA

Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

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Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

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Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.

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• Streamlined sales processes for improved efficiency and customer satisfaction. 04/1988 to 10/1988 Warehouse Worker

Sherwin Williams Co – Norfolk, VA

• Answered customers' questions regarding products, prices, and availability. Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

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03/1984 to 04/1988 Part Time Sales

Sherwin Williams Co – Suffolk, VA

Cultivated a positive workplace culture by promoting open communication between team members.

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• Enhanced teamwork through clear communication and collaboration in daily tasks. EDUCATION

06/1983 High School Diploma

John F. Kennedy High School - Suffolk, VA

• Awarded Perfect Attendance 4 years in a row

• Won 1st Place in city wide science fair

• Graduated in top 10% of my class

• GPA 3.0

• Member of the Future Farmers of America for 4 years (FFA)

• Member of the Future Business leaders of America for 2 years (FBLA) VOLUNTEER WORK

I was a new pole manager for the election this year. I am very involved with my church

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