Customer Service General Manager
Resume:
Sherri Collins
Vincennes, IN *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager
Little Caesars-Vincennes, IN
August 2021 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Implemented new technologies or systems that improved operational efficiency
• Improved employee retention rates through the implementation of employee engagement initiatives
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business McDonalds Crew Member/Trainer
McDonald's-Vincennes, IN
October 2019 to July 2020
Worked with customers,and trained employees
• Trained new crew members on proper safety protocols and job procedures to maintain a safe work environment
• Managed inventory of materials and equipment, optimizing usage and minimizing waste
• Implemented time management strategies that improved productivity by XX%
• Performed quality control inspections to ensure adherence to project specifications and standards
• Supervised crew members' performance, providing feedback for improvement when necessary
• Developed effective communication channels between crew members resulting in improved collaboration and teamwork
• Resolved conflicts among team members promptly through active listening skills Hanks Market
Houchens Industries-Washington, IN
July 2011 to October 2018
Deli Manager,Assisted customers,cooked,and cleaned
• Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
• Implemented new scheduling system that optimized staffing levels based on customer traffic patterns, resulting in improved efficiency and reduced labor costs by XX%
• Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations
• Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
• Ensured proper handling of perishable items by implementing FIFO (First-In-First-Out) rotation system for stock replenishment
• Conducted regular audits of inventory levels to prevent overstocking or shortages while minimizing waste
• Resolved customer complaints promptly and effectively by addressing concerns with empathy and offering appropriate solutions or compensation when necessary
• Maintained a clean and organized work environment in accordance with company standards as well as local health department guidelines
• Collaborated with other departments such as bakery or meat department for cross-promotional activities resulting in increased overall store sales by XX%
• Trained staff on proper use of equipment such as slicers or scales to ensure accurate portioning according to customer requests
Education
High School Graduate in General Studies
North Knox High School - Bicknell, IN
May 1995 to 2000
Skills
• Cooking
• Food preparation (10+ years)
• Kitchen experience (10+ years)
• Kitchen management
• Meal preparation
• Culinary experience
• Food production
• Restaurant experience (10+ years)
• Food safety
• Stocking
• Baking
• Serving
• Cash handling (5 years)
• Busser
• Host/Hostess
• Restaurant Management
• Inventory Control
• Catering
• Retail Sales
• Home Care
• Sales
• Customer service
• Cash register
• Communication skills
• Management
• Retail management
• Supervising experience
• Leadership
• Cooking
• Store management
• Kitchen management (10+ years)
• Serving
• Team management
• Hospitality
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