Customer Service Administrative Assistant
Resume:
Stephanie Hockenberry
Batavia, NY *****
*****.***************@*****.***
Work Experience
Bartender/Cocktail Waitress
Rochester, NY
August 2012 to Present
Developed and utilized exceptional interpersonal skills in building a rapport with regular customers to
create a positive atmosphere. Mixed and served traditional and creative cocktails, processed customer
payments, made suggestions based on customer preferences, and balanced cash receipts, all with the
goal of customer satisfaction and retention.
Bookkeeper/Administrative Assistant
ML Tax and Accounting-Rochester, NY
July 2022 to April 2024
Worked within an office environment providing accounting/bookkeeping services for a variety of clients.
Experience included data preparation from raw data through compilation of that data using Excel and
Word, to input via Journal Entries into Quickbooks.
Customer Service Representative for Insurance Agency
Insurance Agency
January 2021 to December 2021
Answered incoming calls for prospective and existing clients, answering questions regarding insurance
policies and insurance coverage issues, as well as customer complaints and general inquiries.
Demonstrated accuracy in processing client policy modifications based on the data given, verification
of new customers coverage and present policy holders, including follow-up to verify that all questions
were answered. Worked with auto dealerships to assure that purchased vehicles acquired all necessary
coverage and that customers were provided valid documentation.
Caregiver
January 2013 to December 2018
Followed a patient care plan acting as primary caregiver to my mother diagnosed with Parkinson’s
Disease. Served as her companion, managed medications, finances, prepared meals, maintained proper
care records, performed housekeeping duties - which included shopping and running errands, such as
helping her get appropriate transportation to appointments and providing personal assistance.
Cosmetologist – Several
January 2010 to December 2013
Cut, colored and styled hair for men and women. Maintained a good relationship with my clients to ensure
a pleasant and memorable experience.
Listened intently to their desires to provide the ideal outcome. Followed sanitation standards, responsible
for opening and closing salon – which included counting cash drawer and leaving a deposit at the bank
each evening.
Receptionist
Hair Salon
January 2006 to December 2012
Responsibilities included appointment setting, cash collection and shift settlement, offering
recommendations based on customer desires and preferences.
Education
Bachelor’s Degree in Psychology
State University of New York - Oswego, NY
August 2005 to December 2010
Skills
• Account Reconciliation
• Accounts Receivable
• Journal Entries
• QuickBooks
• Tax Experience
• General Ledger Accounting
• Hair Styling
• Balance Sheet Reconciliation
• Office Management
• Accounts Payable
• Office Administration
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