Inventory Control Customer Service
Resume:
Darrell Cartwright
Austin, TX *****
*******************@*****.***
Versatile and experienced driver with 15+ years of experience in warehouse and yard management, operating forklifts, and delivering packages. Proven track record of ensuring customer satisfaction, maintaining accurate records, and adhering to safety protocols. Skilled in inventory control, logistics, and conflict management. Possesses a GED and a driver's license. Proficient in Microsoft Word and various warehouse management software.
Willing to relocate: Anywhere
Work Experience
Driver
Keolis-Austin, TX
August 2021 to July 2024
• Operated community bus, ensuring safe and timely transportation of passengers to their destinations
• Maintained a clean and well-maintained bus interior, providing a comfortable and pleasant experience for passengers
• Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
• Followed designated routes and schedules, effectively managing time to ensure on-time arrivals at each stop
• Communicated effectively with passengers, providing clear instructions and answering any questions or concerns they may have had
• Performed pre-trip inspections of the bus to ensure it was in proper working condition before starting each shift
• Reported any maintenance issues or malfunctions promptly to the appropriate department for repairs
• Adhered to all traffic laws and regulations while operating the bus, prioritizing passenger safety above all else
• Demonstrated excellent customer service skills by being courteous, friendly, and professional towards passengers at all times
• Handled difficult situations calmly and professionally, resolving conflicts or disputes among passengers when necessary
• Maintained accurate records of daily trips including mileage logs, fuel consumption reports, and passenger counts
• Collaborated with dispatchers to coordinate pick-up times for special events or group outings as requested by community organizations
• Participated in ongoing training programs to enhance driving skills and stay updated on new regulations or procedures related to passenger transportation
• Ensured compliance with company policies regarding passenger conduct during transit Delivery Driver
Amazon DSP-Austin, TX
May 2017 to July 2020
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Reported any vehicle maintenance or repair needs promptly to the appropriate department
• Maintained cleanliness and organization of company vehicles at all times
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Completed an average of XX deliveries per day with a XX% on-time rate
• Reduced fuel costs by XX% through effective route planning
• Achieved a customer satisfaction rating of XX% based on feedback surveys
• Increased overall efficiency by implementing new delivery tracking software
• Received multiple commendations from customers for exceptional service
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
• Assisted in warehouse operations during downtime periods as needed
• Trained new drivers on company policies, procedures, and safe driving practices
• Cultivated positive relationships with regular customers through friendly interactions Yard Manager
Meltink-Austin, TX
August 2014 to April 2017
• Operated forklift to load and unload materials, ensuring efficient movement of goods within the yard
• Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
• Assisted in the organization and arrangement of materials in the yard, optimizing space utilization
• Collaborated with team members to prioritize tasks and meet daily production goals
• Performed routine maintenance on forklift equipment to ensure safe and efficient operation
• Adhered to all safety protocols and guidelines while operating heavy machinery in the yard
• Efficiently transported materials from storage areas to designated work zones using forklift equipment
• Assisted in loading trucks with finished products for delivery, ensuring proper stacking and securing of items
• Received incoming shipments, verified quantities against purchase orders, and documented any damages or discrepancies
• Prepared outgoing shipments by securely packaging items according to company standards
• Maintained a clean and organized work area, promoting a safe working environment for all employees
• Collaborated with supervisors to identify process improvements that would enhance productivity in the yard operations
• Trained new employees on proper handling of materials using forklift equipment, emphasizing safety procedures at all times
• Implemented an efficient system for tracking material movements within the yard using digital tools
• Contributed ideas during team meetings regarding process improvements that led to increased efficiency
• Ensured compliance with company policies related to quality control measures during material handling processes
• Coordinated with other departments such as shipping/receiving and production teams to fulfill customer orders accurately
• Safely operated various types of forklifts including counterbalance, reach truck, pallet jack etc
• Maintained accurate documentation of daily activities including material movements, inspections performed etc
• Collaborated with warehouse personnel to optimize workflow between receiving area and storage locations
• Assisted in the loading and unloading of trucks, ensuring proper weight distribution and secure packaging
• Performed routine inspections on forklift equipment to identify any maintenance or repair needs
• Supported yard supervisors in tracking inventory levels and initiating reordering processes as needed
• Adhered to all safety regulations while operating forklift equipment, minimizing the risk of accidents or injuries
• Efficiently organized materials within the yard based on their specific storage requirements (e.g., temperature-sensitive items)
Education
GED
Windham Technical High School - Cotulla, TX
December 2002 to February 2003
Skills
• Driver
• Bus driving
• Pallet Jack
• Load & Unload
• Reach Truck
• Brake Repair
• Order Picker
• Delivery Driver Experience
• Shipping & Receiving
• Order Picking
• Materials Handling
• Warehouse Management
• Forklift
• Inventory Control
• Logistics
• Warehouse Experience
• Machining
• Microsoft Word
• Conflict Management
• Warehouse Supervisor Experience
• Freight Experience
• Commercial Driving
Links
www.irs.gov/FormW4R
Certifications and Licenses
Driver's License
Contact this candidate