Front Desk Des Moines
Resume:
Ashley Culp
Waukee, IA *****
***********@*****.***
Effective Team Player
High Degree of Professionalism
Dedicated to Exceptional Quality
Willing to go the Extra Mile for the Customer
Authorized to work in the US for any employer
Work Experience
Home Care Scheduling and Intake Coordinator Everystep - Des Moines, IA January 2023 to Present
• Assists with coordination of patient admissions.
• Assists with the preparation and distribution of educational materials for new patients.
• Helps support the clinical manager with new referrals
.• Coordinates with the clinical manager to start admissions.
• Keeps office organized and handles follow up for addressing referral source needs.
• Organizes and maintains an efficient office environment.
• Creates reports as requested
.• Supports positive work environment with staff
.• Schedules all aides for patient visits
• Actively participates in team meetings, committees, and planning and processes.
• Takes calls from referral sources and enters information into Electronic Medical Records system.
• Contacts referral sources if more information is needed on a patient.
• Serves as backup for the front desk.
• Other duties as assigned.
Learning and Staff Development Assistant
EveryStep Care and Support
Services- Des Moines, IA February
2020 to Present
• Assists with coordination of education trainings for the organization.
• Assists with the preparation and distribution of educational materials.
• Helps support the e-Learning platform for the organization.
• Coordinates and tracks review and administration of education policies/procedures.
• Keeps office organized and handles follow up for addressing educational needs.
• Organizes and maintains an efficient office environment.
• Creates reports as requested.
• Supports leader with calendar scheduling
• Supports positive work environment with staff.
• Creates and maintains on-boarding training meetings
• Actively participates in team meetings, committees, and educational planning and processes.
• Serves as backup for the front desk.
• Other duties as assigned.
Front Desk Receptionist
EveryStep Care and Support
Services- Des Moines, IA June
2019 to 2020
• Answering phone
• Copying, faxing, printing and filing
• Handle pretty cash
• Make and distribute name badges and business cards
• Record new hire orientation reviews
• Run background checks
• Run driver’s license checks
• Employment verifications
• Input box information, send boxes to be stored, and destroyed through National Records Management
• Separate and distribute mail
• Check in all UPS and FedEx packages then distribute to the correct person or department
• Any other tasks as assigned
Business Office Manager
Journey Senior Living - Ankeny, IA
October 2017 to March 2018
• Answering phone
• File, copy, fax
• Accounts payable and receivable
• Payroll
• Handle petty cash
• Keep track of residents census
• Helped with set up and tear down of weekly resident events
• Played bingo with residents weekly
I would make sure the payroll was correct for employees and change anything that might need changed or updated. I kept track of all accounts payable and receivable. Tracked resident census each day. Ran background checks for future employees. Helped residents with non-medical questions. Applied rent payments to residents accounts. Made weekly bank deposits. Also any other tasks that needed to be done.
Legal Assistant
Witherwax Law, P.C - West Des Moines, IA
May 2016 to September 2017
• Communicate with clients to set appointments with attorneys.
• File documents on EDMS system
• Maintain attorney calendars
• Draft legal documents and letters
• Transcribe dictation, organize and copy legal documents and correspondence for filing with the Court.
• Proofreading, redlining and editing of documents prepared by assigned attorneys for overall accuracy, comprehension, grammar and punctuation.
• Time entry
• Maintain client deadline list and remind attorneys as necessary
• Other tasks as assigned
Executive Assistant
Your Secretary/Bruce Farms - West Des Moines, IA
July 2010 to May 2016
• Answering phone
• Copying, faxing and filing
• Providing assistance to brides, graduates, new parents etc. in selection of paper products
• I worked both full and part time during the time I was there. Medical Billing Specialist
Zortman Chiropractic - Grimes, IA
January 2013 to April 2015
• I would check mail daily and if checks came in from insurance companies I would
• Input the amount paid into the patients file as well as the online system.
• If an invoice wasn't paid I would call the insurance companies to find out the problem
• Check patient benefits and apply for more visits as needs Cashier/Stocker
Hy-Vee Food Store - Perry, IA
1998 to 2001
• Provided customer assistance in grocery lines
• Stocked and faced shelves
• Emptied can machines
Lifeguard/Swim Instructor
City of Perry, McCreary Community Center - Perry, IA 1998 to 2001
Life Guard
• Supervised safety of swimmers while in swimming pool
• Provided Red Cross swim lessons to children
• Maintained proper chemical levels in pool
Education
Bachelor in Business Administration
University of Iowa
2016
Associate in Business Administration/ Human Resource Management Des Moines Area Community College
2012 to 2014
Certificate in Medical Assistant
Vatterott College - Des Moines, IA
2015
Skills
• Family Law
• Personal Injury
• Real Estate
• QuickBooks
• Payroll
• Scheduling
• Accounts Receivable
• Office Management
• Outlook
• Elsevier
• Relias
• Receptionist
• Accounts Payable
• Word
• Billing
• Pool Maintenance
• Swimming
• Records Management
• Medical Records
• Lifeguard
• Systems Analysis
• Legal Drafting
• Legal Research
Military Service
Branch: Air Force
Service Country: United States
Rank: Senior Airman
March 2002 to July 2010
Maintenance Data Systems Analysis
• Set up Power Point presentations for flight and ground crew members. Used Excel to track break and fix rates on aircraft. Developed and submitted daily performance/ maintenance stats on B-2 bombers.
Designed and delivered training presentations to flight and ground crews. Performed general office tasks.
Assessments
Microsoft Word — Expert
January 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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