Program Manager Management

Meareg Emmanuel

Atlanta, Ga 404-***-**** *************@*****.*** www.linkedin.com/in/meareg-emmanuel-pmp-19780351 CORE COMPETENCIES

Program Management Problem-Solving Agile and Waterfall methodologies Change Management Merger & acquisition Cloud Migration Process improvement Saas Implementation Objectives and Key Results(OKRs) Software Development Life Cycle(SDLC) Client Relations Leadership Technology Implementation Product Development

Analytical skills Jira Smartsheets Data-Analysis Risk Management PROFESSIONAL EXPERIENCE

EC Technology, Atlanta, Ga Dec 2023- Present

Program Manager/Principal Advisor

● Highly organized and detail-oriented: I planned and prioritized complex projects simultaneously, staying attentive to details without losing sight of the big picture. I was able to set up workflows, timelines, and documentation as a result I was able to deliver the program on time and within budget.

● Saas implementation: Ensured successful launches, setting customers for a long-term partnership with us.

● Used Smartshet to streamline workflows and better team collaboration.

● A collaborative Problem solver: worked closely with clients to understand the customer’s objectives and requirements and translated them into optimal products and user workflows.

● brought a solutions-oriented mindset to every project, working collaboratively with diverse teams to resolve issues quickly and efficiently as a result was able to increase. customer satisfaction by 15%.

● Provided insights to key stakeholders to facilitate decisions necessary for program delivery. Equifax, Alpharetta, Sept 2022-Nov 2023

Program Manager in M&A

● An Expert in Program Management: With a solid foundation in program management, I was able to excel at structuring, overseeing, and sustaining multiple projects, initiatives, and programs, which resulted in complex programs being delivered on time and within budget.

● Enhanced change adoption and achieved better project outcomes by embedding change management from day one.

● Anticipated project needs and risks, defined milestones, and established effective systems for tracking progress, knowledge management, change, and risk management which increased team accountability by 30%.

● A Proactive and Effective communicator: I was able to communicate with transparency and clarity at all times. I proactively shared updates, set expectations, provided feedback, and actively listened.

● Proficient in Smartsheet, and was able to utilize it as a tool to foster an environment that facilitated collaboration and alignment across all stakeholders reducing misunderstanding.

● Expert with an eye for continuous improvements: I assessed immediate needs and long-term program goals, and made proactive adjustments to improve efficiency and impact by continuously improving processes, and building scalable frameworks, and structures.

● Evaluated current M&A business processes and implemented targeted optimization for a smoother integration process, ensuring consistent and scalable delivery which can speed up timelines and reduce time to market. Fiserv, Atlanta, Ga, April 2022 – June 2022

Senior SaaS Implementation Project Manager

● Led and managed the financial software implementation (Saas ) solutions, ensuring timely and successful deployment.

● Served as a mediator between internal technology teams and external vendors to ensure a successful implementation of Banking software as a service.

● I used Smartsheet to get improved visibility and productivity between the Fiserve team and Clients.

● Tracked and monitored the schedule, scope, budget, and risks of all assigned projects.

● Managed client expectations and ensured outstanding implementations according to the project timeline.

● Organised workshops to educate and train clients on the effective utilization of products.

● Ensured successful transition of the client to the support team. EC Technology, Atlanta, Ga Jan 2020 – April 2022

Program Manager

● Tracked and monitored the schedule, scope, budget, and risks of all assigned projects.

● Worked with project teams within IT, business, and cross-functional including - helping teams align on milestones and goals.

● Facilitated meetings and working sessions with IT and app teams.

● Conducted design sessions with the client to understand and document the requirement definition for the system. Al Futtaim, UAE March 2016 – Jan 2019

Regional Retail Operations Manager ( Brands include Ted Baker, Bebe, Maje, and Sandro )

● Led the deployment of SAP in the organization increasing the overall efficiency by 20%.

● Managed regional budgets and monitored the financial performances of the brands.

● Managed the change management function and process to ensure smooth transitions, stakeholder buy-in, and minimal disruption to ongoing operations.

● Developed and implemented change management strategies that drove global consistency on how changes are communicated, adopted, and reinforced.

● Used Smartshet to streamline workflows and better team collaboration.

● ensured that change management practices were standardized and integrated into all PMO processes and methodologies, promoting a uniform approach across all regions.

● Utilized data analytics to guide business decisions.

● Implemented promotional strategies to boost sales and reduce stock aging.

● Conducted market analysis and developed strategic business action plans. TheOne, UAE Apr 2014 – Mar 2016O

Multi-unit Project Manager

● Tracked and monitored the schedule, scope, budget, and risks of all assigned projects.

● Created and executed change management strategies.

● Collaborated with stakeholders across various departments to determine business readiness and ensure smooth transitions.

● Managed client expectations and ensured outstanding implementations according to the project timeline.

● Organised workshops to educate and train clients on the effective utilization of products Victoria Secret, UAE May 2009 – Feb 2014

Customer Experience Manager

● Created and executed change management strategies.

● Collaborated with stakeholders across various departments to determine business readiness and ensure smooth transitions.

● Tracked and monitored the schedule, scope, budget, and risks of all assigned projects.

● Managed client expectations and ensured outstanding implementations according to the project timeline.

● Organised workshops to educate and train clients on the effective utilization of products.

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CERTIFICATIONS

PMP, PMI FEB 2021

EDUCATION

MBA, Aston University, UK August 2021

BSC, University of East London, UK

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