Customer Service Representative

Ashley Gardner

Louisville, KY *****

********@*****.***

+1-502-***-****

Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%. Creative customer service associate, adept at assessing and providing a personalized customer service experience to clients to ensure optimum satisfaction.With 5 years of experience both in office and remote

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

UPS-Louisville, KY

November 2019 to Present

1. What as full-time customer service representative and high volume call center for five years 2. Memorized entire line of company products and services, including prices and special discounts 3. Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

4. Remained courteous and calm, even during moments of customer dissatisfaction. 5. Ability to work both remote and in the office

Caregiver

BEEHIVE HOMES-Louisville, KY

March 2018 to July 2019

• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobile, and with dressing and, grooming.

• Teach patient how to use home healthcare equipment.

• Maintain record of patients care, condition, progress, or problems and discuss the observations with a superior.

Lens Clerk/customer service

Korrect Optical-Louisville, KY

July 2017 to July 2018

1. Receive order

2. Fill orders

3. Scan orders send them out

4. Maintain the 80% order fill rate

Shift Leader

Rite Aid-Louisville, KY

August 2017 to January 2018

retail

Medical Assistant

U of L Child Neurology-Louisville, KY

January 2016 to April 2016

* Took patient vitals and gather patient information

* Did follow-up calls and scheduled appointments

* Called in controlled prescriptions as prescribed by the doctor. Education

Associates in Medical Assisting

Daymar College - Louisville, KY

January 2012 to June 2014

Skills

• Inventory Clerk

• Data Entry (5 years)

• Filing

• Customer Service (10+ years)

• Communication skills

• Word processing

• Computer skills

• Customer support

• Leadership

• Data entry

• Customer service

• Microsoft Excel

• IT

• Office experience

• Phone etiquette

• E-commerce

• Organizational skills

• Clerical experience

• Office management

• Cash register

• Front desk

• EMR systems

Certifications and Licenses

Certified Medical Assistant

Driver's License

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