Customer Service Office Manager

Gina McCarthy

Crossville, TN *****

Cell: 931-***-**** *****.********@*****.***

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Qualifications

● Good Customer Service

● Experience in handling confidential paperwork

● Experience in handling monetary transactions

● Experience in dealing with customers/employee confidential information

● Good filling and organizational skills

● Ability to work with Microsoft Excel, Word, PowerPoint, Adobe Pro, Oracle, and Winteam

● Ability to operate Multi-function copiers

● Ability to answer multi-line phones

KAT Team – Merchandiser

November 2023 – Present

Food City (K-VA-T)

• Review schematics (POG)

• Set sections according to corporate standards

TPC – Clerk III

April 2023 – August 2023

Coastal Management Solutions

• Review travel packets to ensure proper documents are provided

• Process travel packets via appropriate systems according to JTR (Joint Travel Regulations)

• Requesting more information/ documents when needed via email/ system chats

• Submitting travel packets and documents to auditors for payment Recruitment Specialist

November 2021 - November 2022

Acara Solutions - Remote

● Recruiting for multiple positions for clients as needed

● Interviewing candidates for select positions

● Reviewing documents for new hire

Human Resource Coordinator

February 2019 - September 2021

Allied Universal Security Services - Concord, CA

● Process New Hires, entering new/rehires in system, creating/updating employee files, collecting I-9 documents and processing e-verify

● Scheduling and hosting orientation and guard card class

● Scheduling appointments, and medical appointments for compliance

● Order office supplies, uniforms, and anything else required by the Manager

● Answer phones, submitting and paying invoices, creating new accounts when needed

● Running compliance reports, notifying the employees and managers when needed of compliance violations, updating system and files when applicable

● Assisting employees with benefit enrollment and other needs Team Lead

July 2018 - February 2019

SAS Retail

● Reset shelves according to POGs

● Assign POGs to the team

● Verify reset is correct according to the POG, and send pictures to headquarters Administration Assistant / Office Manager

November 2017 - July 2018

U.S, Security Associates - Oakland, CA

● Process New Hires, interviewing applicants, drug test, guard card courses, create employee folders, anything else required.

● Running compliance report, updating information when applicable

● Ordering office supplies and uniforms

Team Lead

June 2016 - November 2017

SAS Retail

● Reset shelves according to POGs

● Assign POGs to the team

● Verifyreset are correct according to the POG and send pictures to headquarters Assistant Store Manager

September 2015 - April 2016

Taco Bell - Martinez, CA

● Open/Close Store

● Verify tills and money drop.

● Scheduling, inventory

● Submitting food orders, food prep,serving customers, anything else required. Supervisor

June 2014 - September 2015

Round Table Pizza - Concord, CA

● Open/Close store

● Verify safe and registers

● Food prep, make food, salad bar, make line

● Answer phones, take orders, anything else required. HR / Office Manager

January 2013 - September 2013

United Plus, LLC - Foster City, CA

● HR paperwork, requests daily paperwork, data entry, processing credit cards, billing facilities, collections, and anything else required

● Interviews, and setting up the hiring process

● Ensure employee and vehicle files up to date

● Posting job opportunities, answering phones, taking transportation Office Manager

August 2008 - December 2012

Rural King Supply - Madisonville, KY

● Duties included daily paperwork, ensuring cash, checks, and credit cards match the reports, and sending all reports to corporate.

● Layaway inventory, make sure what is in the layaway report is actually there and not missing.

● HR for the store, interview and process new hires, enter new hire information.

● Make schedules for service/return desk and cashiers, enter schedules for the store and oversee service/return desk and cashiers.

● Review time punches, receiving paperwork

● Ensuring the Random drug test work completed

Firefighter

October 2008 - December 2012

Earlington Fire Rescue - Earlington, KY

● Performed duties as a paid per call volunteer firefighter.

● Received state certification as a firefighter I&II along with Hazardous Materials awareness and operations.

● Respond to emergency calls for fire or vehicle wrecks and help with rescue calls for the Ambulance Company.

Housekeeper

July 2008 - August 2008

Hampton Inn - Madisonville, KY

● Clean and stock rooms

Billeting Lead

February 2005 to June 2008

Chugach/Alutiiq JV – Fort Greeley, AK

● Worked with MicroSoft Excel, Word, Power Point.

● Reviewed daily reports; made daily schedule spreadsheet based upon the daily report and updated spreadsheet periodically throughout the day

● Assigning employees to buildings/ units based on the need of the day's schedule.

● Custodial and housekeeping

Education

Some College - Independence University

GED - Northwest High School - Clarksville, TN

Contact this candidate