Business Analyst Data Analysis

RAKESHKUMAR DAVDA

* ******** ******, ****** ****, NJ 07306

****************@*****.***

Contact: 347-***-****

Results-driven Business Analyst with over 5 years of experience in the insurance industry, specializing in data analysis, process improvement, and requirement gathering. Proven track record of optimizing business operations, improving efficiencies, and delivering data-driven insights to drive growth and reduce operational costs. Strong expertise in insurance product development, risk management, and claims processing. Skilled in collaborating with cross-functional teams, communicating complex ideas to stakeholders, and implementing technology solutions to enhance business performance.

PROFILE SNAPSHOT

Experienced in Business analysis according to the project for requirement gathering using elicitation techniques, documentation of artifacts with BRD/FRD documents and modeling of requirements

Led the analysis of business processes and identified opportunities for improvement, resulting in a 15% increase in efficiency across multiple departments.

Collaborated with stakeholders to gather requirements for insurance products and services, ensuring alignment with business goals and customer needs.

Developed and maintained key performance indicators (KPIs) and dashboards to monitor business performance and provide actionable insights for decision-makers.

Conducted data analysis using SQL, Excel, and other tools to identify trends, assess risk, and forecast future insurance claims, contributing to a 10% reduction in claims costs.

Worked closely with IT teams to implement software solutions that streamlined underwriting and claims processes, improving accuracy and processing times.

Managed project timelines, resources, and deliverables, ensuring projects were completed on time and within budget.

SKILLS

Business Analysis Tools: Microsoft Excel, SQL, Tableau, Power BI, JIRA, Confluence

Insurance Knowledge: Insurance Policies, Claim Processing, Underwriting, Risk Management

Project Management: Agile, Waterfall, Requirement Gathering, Stakeholder Management

Data analysis & Reporting: Data visualization, Trend Analysis, Forecasting, KPI development

Communication: Strong Written and Verbal Communication, Presentation Skills and Stakeholder Collaboration

Problem Solving: Identifying Inefficiencies, Process re-engineering, risk mitigation

Quality Assurance, Test Plans, Troubleshooting, Process Improvement, Business Process, Problem Solving, Leadership

EXPERIENCE

Business Analyst Feb 2020 — Present

First Merit Corporation – Akron, OH

Analyzed business processes and identified inefficiencies in the policy underwriting process, leading to a 25% improvement in turnaround time.

Assisted in the design and implementation of an enhanced customer portal, improving user experience and increasing customer retention by 10%.

Worked with actuaries to assess risk data and adjust pricing models for various insurance products, contributing to a 5% increase in profitability.

Conducted market analysis and competitive benchmarking, helping the company identify new opportunities for growth and product diversification.

Prepared and presented performance reports, including KPIs and data-driven recommendations, to stakeholders and senior executives.

Supported senior analysts in conducting data validation and testing for a new claims management system, ensuring accurate implementation.

Business Analyst December 2018 – March 2019

Amica Insurance - Lincoln, RI

Studied existing business applications and processes, collected end user requirements and suggested the improvised business process model

Spearheaded process improvement initiatives that resulted in a 20% reduction in claims processing time, improving customer satisfaction.

Conducted comprehensive data analysis on insurance claims, identifying trends and patterns, leading to a 15% decrease in fraudulent claims.

Collaborated with underwriters, actuaries, and IT teams to implement automation tools for policy management, reducing manual errors by 30%.

Led cross-functional teams to design and implement a new claims management system, which increased processing accuracy and decreased manual intervention.

Developed detailed business requirements and user stories for system upgrades, ensuring alignment with business goals and compliance regulations.

Presented key findings and insights to senior management, contributing to strategic decisions that boosted revenue by 12%.

EDUCATION

Monroe College, The King Graduate School May 2015 – August 2017

Master of Business Administration New Rochelle NY

Hemchandracharya North Gujarat University March 2010 – June 2013

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