State pf south Carolina Program Support, Procurement Agent, Dispatch

Mi’chele Terry Cetto *** Pine Gate Drive Summerville, SC 29483 407-***-**** ***.*****@****.***

Work Experience:

Purchasing Agent at Ralph H Johnson Department of Veterans Affairs 109 Bee Street, Charleston, SC 29401

08/2023 – present Pay Plan: GS 7 - 2

Prosthetics Department. Similar tasks as earlier job in Daytona Beach.

Purchasing Agent at Department of Veterans Affairs, 551 Health Care Drive, Daytona Beach, FL 32114

08/2022 - 08/2023 Pay Plan: GS 6 - 1

At Prosthetics Department: Obtain from verified vendors and dispatch prosthetic items upon consult request from clinicians to veterans in need. Reconciling invoices while managing government buying cards. Accounting for inventory using VISTA and CPRS. Coordinate with vendors for coordinated completion of larger tasks. Interact with contracting entities using FORCE and FAR. Regulations when requisitioning single purchases under $10,000 (power wheelchairs, lifts and household ramps). Responsible for reconciliations of $300,000 in Government accounts.

Store Manager at Pet Supplies Plus, 4250 Alafaya Trail, Oviedo, FL 32765

12/2019 - 03/2022

Duties as a key-holding manager for a small grocery/retail store. Community coordinator providing educational and charitable events to local elementary schools and community outreach. Increased revenue 147% year over year for 2021. Created exceptional customer service. Social media engagement improved from 600 to 2330 followers due to my marketing ideas. Neighbor engagement moved the franchise store from rank 437 to 36 corporate wide. Opened and closed daily financial assets, and inventory management. Responsibilities also included manipulating Power BI and Pyramid Analytic reports to collect, compile and track business operations statistics. Set goals and aims. Hiring of new associates.

Internal Mobility Dispatch Operator at Orlando Veterans Affairs Medical Center, 13800 Veterans Way, Orlando, FL 32827

09/2016 - 04/2018 Pay Plan: GS 4 - 10

Department of FMS Transportation. Duties where to create a dispatch office for 68 GSA vehicles stationed at Lake Nona. Created and organized the motor pool, with all parking structures. Including all aspects including all GSA vehicles transferred from Lake Baldwin inventory to the opening of Lake Nona VA motor pool. Established accountability of fuel use and local distribution. This drastically reduced theft and misuse of government resources. I updated the entire fleet of 210 GSA vehicles (Orlando VA), registration, GPS devices, maintenance, and inspection. Improved the process of internal scheduling of vehicles for use by VA employees across 5 Orlando VA locations, serving over 1000 providers, professionals, and contractors. Departed VA for Cancer treatment. 4/2018 -11/2019.

Program Support Assistant at Orlando Veterans Affairs Medical Center, 13800 Veterans Way, Orlando, FL 32827

09/2015 - 09/2016 Pay Plan: GS 6 - 2

Department of Urgent Care. Duties was to set up the first OVAMC Lake Nona Urgent Care Department. Facilitated setting up EDIS Software integration and transitioning from a primary care agency to urgent care and extending hours of operation. Helping staff transition into a full emergency facility. Additional duties varied from tracking and scheduling work shifts for physicians to updating the time and leave program. Initiated communications with peer administrators in region to resolve transaction register errors that plagued the unit. Directly transcribed evaluations and corresponded with internal HR departments to prepare interviews and on-boarding panels for new physicians entering the OVAMC Urgent Care. Other duties included supporting the privacy, confidentiality and security of the patients' medical records and employee data, proving protocols for incoming data, organizing, and ensuring secure retrieval.

Program Support Assistant at Lake Baldwin VA Medical Clinic, 5201 Raymond Street, Winter Park, FL 32808

06/2015 - 09/2015 Pay Plan: GS - 1

At Crossroads Mental Health Facility. Administrative duties serving 16 mental health professionals in a satellite facility by tracking time and leave, managing zoom meetings, set up and recording meeting minutes for 8 separate board panels. Correlated research data and various requests for data collection useful to the department. Opened facility and supervised schedule, building maintenance actions as needed.

Beneficiary Travel Clerk at Lake Baldwin VA Medical Clinic, 5201 Raymond Street, Winter Park, FL 32808

06/2014 - 07/2015 Pay Plan: GS 5 – 1

Department of Health and Administrative Services (HAS). The duty was to provide customer service through direct patient interaction to calculate the distance from home to physician appointments for reimbursements. Book transport and schedule air ambulance and accommodation for emergency and transplant care out of state. Used HAS database to confirm veteran attendance and eligibility. Earned 2 awards for outstanding HAS professional of the Quarter for most claims processed. Moved the rank of the office from 3 topmost problematic offices to one of the top 3 most compliments for excellent customer service, out of more than 30. Supported all Talent Management System tasks needed, as well as VISTA database used to decide eligibility and access to care for veterans and care givers.

Customer Service Concierge at Lake Baldwin VA Medical Clinic, 5201 Raymond Street, Winter Park, FL 32808

09/2013 - 06/2014 Pay Plan: YP (Work Study)

Work study tasked with creating a Customer Concierge Service from start. I lead a team of greeting volunteers to guide patients to destinations. Accomplishments included completing all required training for VISTA and VetLink train-the-trainer courses. Scheduled and conducted VetLink training courses and functioned as navigator guiding other volunteers and veterans through the self-service process and ensuring there are no gaps in the customer service experience. Used VISTA to access patient appointments. Communicated effectively in English and Spanish with veterans.

Non-Commissioned Officer at United States Air Force RAF Mildenhall UK/ Columbus AFB / Langley AFB

06/1996 - 07/2006

Duties of active-duty years as an (3S071) Journeyman in Personnel / Human Resources advisor. 10 Years of data processing, clerical and secretarial tasks. Medical administrative functions included patient advocacy and records management. Maintenance for privacy act policies and procedures. Used Oracle and VISTA-based computer systems. Workforce/accountability procedures that reacted to real world operational deployments in Panama and Europe. Successful tours of duty managing reenlistments and evaluations. Supervising customer support and Dependent Enrollment and Eligibility Records Sections (DEERS). Airman Personalist of the Year award in 1998, for the European theater.

Education:

MBA 6/2014, Corinth College, Orlando, FL.

Bachelor’s degree in Business Logistics 12/1994, University of Central Florida, Orlando, FL.

Minor: Psychology

Associate degree in Human Resources 9/2004, Community College of the Air Force, Gunter AFB, AL

References:

Available upon Request

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