Customer Service Representative
Resume:
Johniqua Jackson
Florida
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Family Dollar-Tampa, FL
January 2022 to December 2024
Greeting customers
Money handling
Customer Support
Posts payments
Collections
Customer service
Cash applications
Appointment Setter
KDA Logistic Inc-Tampa, FL
March 2019 to December 2021
Account management
Appointment setting
Collections
Direct sales
Account receivable
Sales Specialist/Customer Service
convergys-Tampa, FL
January 2016 to October 2018
• Made outbound calls
• Billing
• collections
• Set qualified appointments on behalf of clients
• Data entry
• Account receivable
• Customer service
• Cash applications
• Documents patient account activity
• Responds to customer billing inquiries
• Posts payments
Education
Certified Professional Coder and Biller in Medical Coding and Billing Erwin Technical College - Tampa, FL
August 2015 to July 2016
Medical Terminology
Billing
ICD-9-CM coding
ICD-10-CM coding
CPT-7
Medical records
Medical technology and Anatomy
High school diploma
Center Academy - Tampa, FL
April 2013 to May 2015
Skills
• Technical support (3 years)
• Social media management (5 years)
• Outside Sales (2 years)
• CRM Software (1 year)
• windows (1 year)
• Appointment scheduling (2 years)
• Medical terminology (1 year)
• Salesforce (3 years)
• Medical records (1 year)
• Medical coding (1 year)
• Marketing (3 years)
• CPT Coding (2 years)
• Customer service experience (4 years)
• Inside sales (2 years)
• Cold Calling (2 years)
• Negotiation (2 years)
• Phone sales (3 years)
• Collection management (4 years)
• Collections (4 years)
• excel and word experience (4 years)
• Quality Assurance (2 years)
• Customer Relationship Management (4 years)
• B2B (2 years)
• Accounts Receivable (4 years)
• Management
• Account Management (4 years)
• Sales Management (2 years)
• EMR Systems (2 years)
• Medical Billing (1 year)
• Direct sales (2 years)
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