Public Safety Law Enforcement

Edwin Green

**** ****** ****** **** ***.B**, Columbia SC, 803-***-****

**************@*****.***

Education

University of South Carolina, Columbia SC, December 2017

Edisto High School May 2013

Experience

Public Safety- South Carolina Highway Patrol Jan.2024-Present

Public Safety Officer

Patrol highways

Issue citations and warning tickets

Find and arrest impaired drivers

Respond to accidents

Assist stranded motorists

Investigate collisions

Serve as a witness in criminal and civil courts

Maintain reports concerning enforcement activities

Handle public funds

Cooperate and communicate with other law enforcement agencies

Allied Universal Security: July.2024- Jan.2025

Security Officer

Inspect all staff, visitors, and patients as they enter in and out of the hospital.

Assist nurses and other staff with helping provide medications and other resources to help improve patient’s behavior.

Assist law enforcement officials with detention setting when they are escorted patients for care.

Documents and sending reports to management to keep them inform with updates throughout the day.

Helping out our company by answering phone calls for carriers that we have a contract with the products we are receiving & is being shipped from our company.

Maintain order in facility base off company standards and procedures.

Department of Mental Health-Security Officer May.2024- July.2024

Assists nursing services with upset patients; assisting locating missing patients; and assists with transporting patients as required.

Creates the initial report on all incidents, to include patient abuse, theft, and contraband.

Ensures that all contractual agreements are met within their responsible area including completing all supporting documentation.

Patrols assigned areas to prevent infractions of rules and regulations of the Department of Mental Health and checks property by standard operations procedures.

Enforces parking rules, issues warnings, summons tickets and maintains traffic control as needed.

Assists law enforcement officers in searching vehicles, employees and visitors as needed staying alert for drugs, alcoholic beverages, etc.

Responds to fire alarms or other emergency calls; assists in extinguishing fires and maintains crowd control if necessary.

TDD Communications March.2024- May.2024

Outbound Sales Representative Sales

Handles calls that involves reaching out to doctors and veterans that has insurance by VA.

Performs claims research and resolution regarding both institutional and professional claims.

Reviews claims and responds to veteran questions regarding billing issues.

Interacts with customers in a professional, formal manner where the focus is on completing the task pleasantly and with quality and accuracy.

Scheduled appointments for veterans.

Spectrum March.2023- March.2024

Inbound Sales Representative Sales

Solving Customers Complaints

Placing orders and scheduling appointments

Focusing on incoming customers service product and service calls in the communications and entertainment technology

Developing and maintaining a positive sales culture all while gaining new sales strategies within the call center to maximize opporunities

Wells Fargo October.2021-March.2023

Unclaimed Property Specialist

Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.

Ability to work effectively in a team environment and across all organizational levels, where flexibility collaboration, and adaptability are important experience working with changing priorities and deadlines.

Assigning and categorizing cases to the right que for researching and processing cases.

Good analytical skills with high attention to detail and accuracy, conceptual thinking, and independent decision- making ability.

Responding to customers in a timing and respectable manner to provide and give them more insight about unclaimed properties.

Customer Success Specialist

Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues on a variety of more complex financial products, services and/or select customer segments.

Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication.

Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions.

Walmart May.2019- October.2021

Stocking Team Lead/ Academy Trainer-Food and Consumables Lead

Coordinating and offering direction and guidance to workgroups with the aim of attaining various goals.

Holding the sales team together, providing them with essential and effective training, and motivating them to reach sales goals

Overseeing and managing a team of workers, spearheading and monitoring their training

Developing strategies setting goals for the team, listening to team’s feedback, and creating reports and forwarding them to the appropriate personnel.

Assist Team Lead with preparing, handling, packaging, labeling, and storing food

Helping trained associates to perform their job duties more efficacy

Set Mods to keep products going straight to the shelves when coming off the truck

Greeting and assisting customers

Precision Business Solutions Mar.2019-May.2019

Customer Sales Representative

Giving customers information about products and services

Maintain a positive, empathetic and professional attitude toward customers at all times

Responding promptly to customers inquires

Acknowledging and resolving customer complaints

Having a clear understanding about product so that you can answer any questions.

Processing orders, forms, applications, and requests.

Keeping records of customer’s interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Allied Universal Security: Columbia, SC Sept.2018- Jan.2019

Security Officer

Protect and maintain order in a faculty that has over 800+ staff members

Inspect all products that are being shipped or being received through our shipping department

Helping out our company by answering phone calls for carriers that we have a contract with the products we are receiving & is being shipped from our company.

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