Configuration Management Change

·Certified CSM

·Veteran Release Manager, Configuration and Change Management Consultant.

·Seasoned IT Professional with 20+ years of extensive experience in leading large, highly complex technical delivery, release management, software configuration management and implementation efforts for major corporate initiatives in fast-paced environments both Agile and CMMI

·Managed and Spearhead all Release Management activities.

·Identified impacts and interdependencies to make sure Configuration Best Practices and CM Processes were adhered to. Strong experience in CCMI and Agile Framework

·Strong knowledge of Configuration Management standards to assist in deployment planning as well as coordination efforts with the Enterprise Configuration Management team using Install Shield and Subversion

·In-depth understanding of the principles and best practices of Software Configuration Management.

·Provided training on Change Management (CM) Methodologies and CM tools to the software development teams.

·Participated in the Change Control Board meetings at all levels of development and in the conjunction continual improvement of the software and hardware system development life cycle processes.

·Excellent experience in producing Build Notes, Release Notes, Technical Documentation in Agile Release Cycles.

·Participated in deployment activities and post deployment retrospective and monitor resolution of identified issues through upcoming releases.

·Created Release Packages with deployment instructions and coordinated all the deployments by step in to the environment

·Supported the SERENA/ Team-Track workflows to support the code migration and promotion process for the SDLCs.

·Developed, maintained, and coordinated a Release management Process for the movement of code into Test or Production. This included policies, procedures and detailed forms for tracking/ auditing systems to govern the movement of software/hardware systems.

·Proven track record of leadership in developing IT visions aligned with corporate goals and strategies, overseeing various functions, including Enterprise Architecture, Program Management, Technical Problem Solving, Strategy Development, Portal and Content Management Systems, and Process Architecture (among other areas).

·Presented solutions and recommendations to a wide variety of audiences, including corporate executives, technical managers and supervisors, and external oversight bodies and governing boards.

·Proficient in communicating effectively with excellent analytical and troubleshooting skills.

EDUCATION:

Masters of Science, Physics and Artificial Intelligence, University of Delhi, India 1993

Bachelor of Science, Physics and Computer Science, University of Delhi, India 1992

PROFESSIONAL EXPERIENCE:

Marriott International Nov 2019 – Present

Senior Consultant

Perform release planning and management activities, configuration management, and documentation

Coordinate on the details across various interdependent products to satisfy a complex or solution based release

Manage the deployment of deliverables into production

Track and monitor changes to requirements and communicate impacts to externally dependent product releases

Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations

Lead and coordinate the Go-Live activities including the execution of the deployment plans and checklists

Validate that the release is operating as expected once deployed to production

Quality Improvement in the release process

Well versed with CMMI and Configuration Management Policies and Procedures.

Maintained the CMDB Database

Well versed with Service Now and CM Tools

UMUC Jan 2017 to Nov 2019

Release and Deployment Manager

Interface directly with client stakeholders, providing trusted advice and recommendations on change control and release management.

Formulate long term strategic improvement plans for the areas of change and release management.

Develop, plan, and implement program-wide change and release management policies and procedures.

Liaise with third parties, contractors, and staff to ensure change and release management policy is addressed by all bodies working with or on behalf of the program.

Liaise with third parties, contractors, and staff to ensure that Client system changes are brought under change management control.

Support the change and release management processes that define configuration items, baselines, status accounting records, and change control board process at both local and enterprise levels.

Support capture and prioritization of requirements, impact assessment for change requests, determination of release milestones, and development and management of release plans.

Propose and/or agree to interface with change management, problem management, network management, release management, operation management, logistics management, business management, and administrative functions.

Manage relationships and coordinate work between different teams. Management, CR submission, and coordination of all Enterprise Change Control Board (ECCB) actions associated with the Client system(s), to include Emergency CRs (ECR) submissions.

Establish change models to facilitate minor changes without recourse to the CCB.

Develop and present change management reports as required.

Arrange workshops to promote understanding of the Change Management process.

Establish, document, implement, manage, and monitor the release management process in line with overall objectives agreed to by the HSPD-12 Program Manager, and ensure program-wide compliance for both normal and emergency (break/fix) operations.

Establish a release calendar to: coordinate services, implement and monitor release plans, including producing detailed timetables of events and documenting action plans by individual sites.

Measure and monitor progress to ensure application releases are delivered on time and meet expectations.

Build and communicate the release calendar by working with functional representatives from the, program teams, contractors, vendors, and client Offices, as applicable.

Forward plan release windows and cycles across a portfolio.

Maintain the release schedule for all core services and ensure alignment across key partners and vendors.

Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Identify all applicable stakeholders per release, notifies, communicates, and manages expectations during the planning and rollout of new releases.

Communicate all key project plans, commitments, and changes including requirements, quality assurance plans, schedule, and scope changes.

Conduct release readiness reviews, milestone reviews, and business go/no-go reviews.

Communicate release details and schedules to the program, as required.

Develop detailed deployment and release implementation Plan .

Weekly release reporting.

Fannie Mae Apr 2015 – Dec 2017

Configuration Manager

Tools Used Agile Framework,Kambaan and Jira

Lead project and release planning and execution for CSP Integration (CSPI) projects. Specifically: engage CSPI project teams to document and manage implementation project schedule and deployment plans; define and manage risks and issues; define and deliver integrated playbooks; coordinate playbook and runbook development across business, operations and technology; and, execute implementation activities.

·Apply a strong bias for execution and the ability to translate strategy into action, in managing Org Readiness and JIP project execution, risk management and issue resolution

·Lead project planning and task execution of CSP Org Readiness and Joint Integration Plan (JIP) work streams.

·Develop detailed project plans, execute against plan tasks and report on status, risks and issues

·Support execution of implementation plans and playbooks, incorporating lessons learned to improve future executions

·Provide timely, accurate context-specific JIP project status and summaries to leads, managers and senior leadership.

·Coordinate with key internal and external partners, ensuring all parties are appropriately informed, engaged and driving desired results in support of CSPI and corporate objectives.

·Proactively identify and resolve time sensitive project risks, issues and interdependencies

·Demonstrated experience leading project management for large, complex technology outsourcing / integration efforts for financial services firms

·Strong verbal and written communication skills and strong facilitation and influencing skills.

·Ability to engage with broad range of CSPI and enterprise stakeholders across levels.

CareFirst Blue Cross Blue Shield June 2007 to Apr 2015

Senior Release Manager / Technical Delivery Manager

Locations: Owings Mills, MD; Baltimore, MD; Washington, DC; Columbia, MD

·Oversaw all work for release management / deployment of major corporate initiatives, working closely with a variety of technical and business stakeholders and subject matter experts to deliver on time and within budget key releases.

·Provided central point of contact for Integration work-streams for release planning, schedule and deployment management at a program level.

·Performed Release Management activities at a program level and facilitated project level release management activities and deliveries to ensure timely code deployment delivery to testing, parallel production and production Wrote and executed deployment plans, performed and managed Go/No Go checklists, resource and deployment coverage management, and communications to stakeholders.

·Strong knowledge of Configuration Management standards to assist in deployment planning as well as coordination efforts with the Enterprise Configuration Management team.

·Participated in deployment activities and post deployment retrospective and monitor resolution of identified issues through upcoming releases.

·Responsible for producing Build Notes, Release Notes, Technical Documentation in Agile Release cycles.

·Partnered with Enterprise Release Management team, impacted technology system owners to review deployment plans and supporting requirements to create program level deployment plans.

·In 2013, led all deployment for an aggressive timeline approach for a conversion of 1.2 million member lives from a pharmacy processing vendor to a fully integrated pharmacy benefit management system (PBM).

·Used Jenkins and Bamboo to automate the release management and for creating a continuous delivery pipeline.

·Provided support to the IT Solutions Team by creating LOE and identifying the appropriate solutions required by the user areas; in an agile SDLC environment with multiple releases occurring each week.

·Worked with Solution Architects, Developers, Testers and Admins to implement the releases.

·Hired and supervised lead technical program and project staff responsible for monitoring and addressing risks and issues, and identifying impacts and interdependencies to make sure Configuration Best Practices and CM Processes were adhered to.

·Responsible for supporting the SDLC through maintaining and automating the deployment process using Perl script.

·Automated all surround application using Serena Build Manager, migrated all code from Subversion to CVS.

·Worked with GitHub to manage files, folders, directories and the modification made to these files.

·Created Release Packages with deployment instructions and coordinated all the deployments by step in to the environment

·Supported the SERENA/ Team-Track workflows to support the code migration and promotion process for the SDLCs.

·Various level of Server support (Linux/Windows/Unix).

·Trained the various teams to use Serena Tools.

US Air Force Command Center-Peterson Air Force Base, Colorado Springs, CO Nov 2006 – Mar 2007

Configuration Manager - Department of Defense Contract

CMMI Level 3

Served as the lead manager responsible for Release Management for the BMEWS project (Ballistic Missile Early Warning System) supporting various Air Force Stations throughout the United States (including Cape Cod Air Force Station, MA, Clear, Alaska, and others).

·Implementing and deploying code changes to various government sites.

·Reviewed and documented DOD technical requirements and escalated issues appropriately.

·Participated in government formal code and product reviews.

·Provided recommendations and evaluations for process and tool improvements.

Trizetto, Colorado Springs, CO Oct 2004 to Aug 2006

Configuration Manager

·Led implementation efforts within the Facets Hosting area to support Health Care clients such as Regence, Blue Cross Michigan, CBC and United Health Care.

·Serves as a lead member of the Facets® 4.11 implementation team for Regence and BlueCross BlueShield of Michigan.

·Acted as point person between applicable Trizetto departments and the customer to ensure that all application and technically-oriented issues relating to the implementation project were appropriately addressed.

·Worked onsite with customers in a lead role and with minimal management intervention, to plan, schedule and execute the required tasks and activities related to the implementation of Facets.

·Documented key business decisions and processes. Created detailed, customer-oriented documentation, in areas such as: Implementation, Training, Product Demonstrations/ Public speaking, Troubleshooting, and User Job Aids for systems and products.

·Involved in deploying Facets customer related code, and Environment rebuilds after database refreshes.

Freddie Mac, VA Apr 2004 to Oct 2004

Release Manager

·Performed organization’s CMM Audits as part of the Price Waterhouse Cooper audit team.

·Provided CM Support to conform and comply with Sarbanes/Oxley mandates.

·Developed, maintained, and coordinated a Release management Process for the movement of code into Test or Production. This included policies, procedures and detailed forms for tracking/ auditing systems to govern the movement of software/hardware systems.

·Worked with Project Managers, Business Analysts, DBAs, System Analysts, and Developers to document and discuss the impact of proposed changes for new releases at Change Control Board (CCB) Meetings and ensured that all standards were met prior to moving proposed projects into production.

·Documented key findings and recommendations and presented to senior leadership teams within the organization.

EDS / FINRA, Rockville, MD Mar 2000 to Apr 2003 Change Management (CM) Manager

·Created policies and procedures for CM on the NASD Account at EDS. CM Level 3 environment

·Conducted Change Management (CM) Board Meetings at the Program and Enterprise Level using agendas, minutes, and Action items to document key risks and activities for upper management.

·Created Baselines and CSA Records.

·Responsible for the review of project charters, project plans, version description documents, and CM Plans.

·Actively participated in the project initiation kick-off meetings, test readiness reviews, and checkpoint exit reviews for assigned projects.

·Participated in the Change Control Board meetings at all levels of development and in the conjunction continual improvement of the software and hardware system development life cycle processes.

·Provided training on CM Methodologies and CM tools to the software development teams.

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