Customer Service Specialist

SUSAN BURNS

Aspiring Customer Service Specialist

Mansfield, TX

Professional Summary

I'm a very honest person with a lot of integrity, hard-working, determined to get the job done, but also professional. I've worked with many different people, also trained managed over 50 employees. I have excellent customer service experience, business management, computer skills, communication, and sales experience.

Willing to relocate to: Irving, TX - Dallas-Fort Worth, TX - Mansfield, TX Authorized to work in the US for any employer

Willing to relocate to: Mansfield, TX - Irving, TX - Dallas-Fort Worth, TX Authorized to work in the US for any employer

Work Experience

Rural Carrier/ Supervisor

United States Post Office-Dallas, TX

June 2005 to Present

Delivered mail along established route in rural areas. Pleasantly greeted and engaged customers, assisting with any mail-related issues. Picked up outgoing mail from letter boxes and in person from customers. Picked up and delivered mail on time each day, taking into consideration weather and road conditions. Followed safety protocols and regulations while driving, upholding professional service reputation. Organized mail ahead of delivery runs for correct routing. Maintained records on customers with mail forwarding and change of address requests. Distributed items on time and to correct locations for punctual, professional mail services. Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.

Resolved complaints calmly and professionally to maintain customer satisfaction. I also handle payroll, scheduling, time management, organizational skills, and project management, and marketing. Officer/Security Guard

Texas Department Of Criminal Justice-Huntsville, TX February 1994 to August 2003

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Guarded over 2200 inmates for 12 hours a day, helped secured the unit. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Checked and verified photo identification prior to granting facility access. Education

Associate’s of Business in Business Management

Blinn College - Bryan, TX

September 1998 to August 1999

Madisonville High School - Madisonville, TX

May 1991 to May 1991

Skills

• Accounts Payable and Accounts Receivable Postal Regulations Knowledge Customer Engagement Training Junior Team Members Compliance Requirements Administrative Support Complex Problem- Solving Verbal and Written Communication Professional Relationships (10+ years)

• Security (10+ years)

• Conflict Management (10+ years)

• Data entry

• Project Management

• Business Management (10+ years)

• Administrative Experience (10+ years)

• Merchandising (10+ years)

• Event Planning (10+ years)

• Surveillance (10+ years)

• Microsoft Excel (10+ years)

• Loss Prevention

• Quality Assurance (10+ years)

• Accounting (10+ years)

• Microsoft Powerpoint (10+ years)

• Interviewing (10+ years)

• Payroll (10+ years)

• CCTV (10+ years)

• Personal Assistant Experience

• Microsoft Office

• Microsoft Outlook (10+ years)

• Financial Report Writing (10+ years)

• Bookkeeping (10+ years)

• Customer service

• Human Resources (10+ years)

• Office Management (10+ years)

• QuickBooks (10+ years)

• Sales (10+ years)

• Supervising Experience (10+ years)

• Management (10+ years)

Contact this candidate