Research Assistant Service Representative

Akanmu Alaba Taoreed

Research Assistant Human Relations Officer Customer Service Representative

CAREER OBJECTIVE

Undertaking all endeavors with utmost seriousness and a high performance-driven efficiency, with adequate ingenuity to handle competitive environments. A result-oriented individual with a drive to produce utmost results, with an energetic and challenges driven personality.

Personal Skills and Competences

•Fluency in written and spoken English Language

•Ability to function in a multi-cultural environment.

•Ability to work as group player in a fast growing organization

•Ability to adapt to changing priorities and work within a specific time frame

•Experienced Customer Service Representative

•Ability to multi-task, work towards tight deadlines

•Excellent working knowledge of Microsoft Office packages

•Critical analyst and situational strategist

•Communication and Critical Problem Solving Skills

EDUCATIONAL INSTITUTION ATTENDED AND QUALIFICATIONS WITH DATE:

St Luke College Molete Ibadan Secondary School Leaving Certificate 1992

The Polytechnic Ibadan Ordinary National diploma in 1997

Estate Management

The Polytechnic Ibadan Higher National Diploma in Estate 2004

Management

EMPLOYMENT EXPERIENCE:

Research Assistant Nov. 2020- Dec. 2020

Oxford Policy Management • Abuja FCT

•Coordinated internal resources to guarantee impeccable project execution.

•Defined project objectives and scope while involving relevant stakeholders and ensuring technical feasibility.

•Changed management in project scope, schedule, and costs with the usage of appropriate verification techniques.

•Established and maintained relationship management between client and stakeholders.

•Conducted risk management responsibilities while creating and maintaining comprehensive project documentation.

•Organized meetings with clients to take thorough briefs while clarifying specific project requirements and objectives.

•Ensured that organizational budgetary objectives are met while adjusting project constraints accordingly based on organizational financial analysis.

Research Assistant Aug. 2015- Sep. 2020

Malaria Consortium/Future Health System University of Ibadan • Oyo State

•Conducted the mapping and interview of owners of PPMVS, Private Hospitals, Pharmacies and Private clinics in Ogun State.

•Worked in an administrative capacity and executed operational duties for the establishment.

•Collected and analyzed relevant data.

Property Manager Mar. 2007 –Mar. 2008

Ministry of Lands and Housing • Calabar Cross River State

•Conducted a valuation of Big Qua Shopping Mall, Calabar

•Conducted extensive inspection of several properties belonging to the State Government

•Responsible for the attraction of new clients through the implementation of effective advertisement methods, property viewings, and referral encouragement.

•Responsible for setting rental rates as well as the negotiation and enforcement of rental agreements.

•Maintained adequate records of incomes, expenses, leases, complaints, maintenance, etc.

Research Assistant Jul. 2006 –Aug. 2006

Africare Nigeria • Calabar Cross-River State

•Distribution Of Insecticide Treated Nets to Villages in Cross River State

•Maintained high level of customer care management and professionalism.

•Resolved customer complaints, provided accurate information about products and services, processed orders and prepared correspondence.

•Proficiently anticipated and promptly attended to customer needs.

•Identified and assessed several customer needs, built sustainable relationships of trust through open and interactive communication.

REFEREES

Chief Waheed Ekun

Special Adviser to Oyo State Governor on Sports,

Oyo State.

Tel: 080********

Apostle Donald Olumide Yewande

General Overseer,

Holy Ghost Royal House of Family Restoration,

Apata, Ibadan.

Tel: 080********, 080********

Address: NO.8 Ogbagba Area Apata Ibadan Oyo State Nigeria.

Telephone: 080******** / 070********

Email: **************@*****.***

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