Los Angeles Customer Service
Resume:
Muhammad Ahmad Ikram
*********************@*****.*** -– 909-***-****
OBJECTIVE
Dynamic individual with a goal-driven mindset looking for a position in a challenging organization where I could learn, grow, and utilize my background and experience.
EDUCATION
California State University, Los Angeles Los Angeles, CA
B.A. Economics Jan 2018 – May 2023
WORK AUTHORIZATION: US CITIZEN
PROFESSIONAL EXPERIENCE
Best Buy Rancho Cucamonga, CA
Geek Squad July 2023 – Present
Communicate with clients to resolve issues by troubleshooting devices.
Manage and resolve customer’s complaints by improving customer service.
Repair and refurbish returned products while maintaining good working relationships with clients.
Microsoft Certified Specialist June 2020 – July 2023
Responsible for increasing sales by 18% during first year of business.
Learned and applied customer skills to increase sales.
Coordinated with manager to discuss loss prevention techniques.
Shiek Shoe Montebello, CA
Associate Manager – Full time September 2018 – March 2020
Act as a liaison between store manager and customers to refine and resolve any issues.
Coordinated with team members to discuss strategies to increase sales.
Responsible for training new employees.
Helped brought the sales up by 25%.
Use EDI system to send information to other local stores.
LEADERSHIP & EXTRA-CURRICULAR
Financial Management Association, CSULA Jan 2020 – May 2023
Member
Provide support to the club - Maintain the regular contact amongst members.
Workshops includes stock market info, financial career guidance, resume insights, interviews and LinkedIn learning.
CERTIFICATIONS
AWS Certified Solutions Architect – Associate
Curricular Practical Training – Certified CPR
AWS Certified Security – Specialty.
CCNA
GOOGLE ASSOCIATE CLOUD ENGINEER
TECHNICAL SKILLS SOFT SKILS
Microsoft Excel
PowerBi
Qualtrics
Tableau
Customer service
Communication skills
Critical thinking
Curiosity
REFERENCES
Available upon request
Contact this candidate