Sales Manager Business Systems

REGINALD DEAN

*** * ***, *****, ** ***** 515-***-****) *********@*****.***

PROFESSIONAL SUMMARY

Experienced Sales Manager with the capacity to develop and nurture long-term relationships. Technical, creative, and an organized self-starter with superior follow-through and marketing experience in building rapport and fostering mutually beneficial relationships. Rapid learner who brings excitement and enthusiasm to my work and my team.

EDUCATION

Iowa State University - Ames, IA

Bachelor of Science: Telecommunications

• Minored in Sociology

SKILLS

•Implementing new business systems • Strategic positioning

•Microsoft Office Suite • Financial reporting

•Improving brand quality • Managing multiple priorities

•Agile development methodologies • Leading large organization

WORK HISTORY

CSR 1 (Remote), 02/2021 to present

Maximus / Nesco- Folsom, CA

•Answer incoming calls from the general public, Media, School Administrators, Landlords, and Tenants regarding the State of California Covid 19 Crisis and the rollout of statewide Vaccination and Tenant Rent Relief programs to combat the spread of the Covid 19 virus and California rent relief.

•Answered incoming calls from consumers and providers requesting updates and statuses of Governor’s Newsom, CDC, and other State and County offices.

•Facilitated the fulfillment of caller requests for materials via mail, email, or Med chat and phone.

•Transferred/referred consumers to appropriate entities according to the established guidelines.

•Escalated calls or issues to the appropriate designated staff or Government agency for resolution as needed.

•Tracked and documented all inquiries using the applicable systems.

•Facilitated translation services for non-English speaking callers according to procedures.

Independent Contractor, 03/2018 to Current

Uber – Ames, IA

•Successfully completed more than 3.090 trips while running my own business.

•Maintained a driver rating of 4.92 stars for approximately 3.5 years.

•Achieving this rating required customer service, route planning, and organizational skills.

•As an independent contractor, handled all operational duties associated with running a business.

•Bookkeeping and expense tracking.

Regional Semi Truck Driver, 04/2019 to 12/2019

Schneider National – Green Bay, WI

•Safely and efficiently operated a Semi Tractor and Dry Van trailer.

•Ensured timely delivery of retail, manufacturing, and raw commodities at customer's locations.

•Completed logbooks, Qualcomm, and ELD and submitted expense records.

•Conducted pre-trip and post-trip safety checks and was responsible for daily maintenance and quarterly inspections.

•100 percent travel with No accidents or violations.

Sales Manager, 12/2016 to 02/2018

Kum & Go – Boone, IA

•Ensured that team member responsibilities were defined and understood.

•Established and maintained an effective communication system.

•Monitored ongoing expenses relative to budget projections.

•Cultivated strong working relations with other industry executives.

•Identified and drove creative solutions for problems.

•Recruited, retained, and developed staff.

•Inventory and Bookkeeping

Assistant Manager, 04/2009 to 12/2016

AAFES/Burger King – Vilseck, Germany

•Direct efficient and accurate preparation and sale of products to maximize guest satisfaction.

•Ensure preventive maintenance of restaurant facility and equipment in accordance with company standards.

•Motivate and direct team members to exceed customer expectations with fast and friendly service in a clean surroundings.

•Provide coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers.

•Assume full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures.

•Maintain inventory, managed labor, and financial reporting analysis.

Floor Manager, 11/2006 to 12/2010

Marketing Cheers Evolution Disco – Vilseck, Germany

•Supervised all staff and patrons. Responsible for the safety and security concerns of all patrons, and property.

•Coordinated and promoted club special events.

•Recruited and terminated staff and dispensed payroll.

•Photographed/Video-graphed events for publication online and print media.

•Disco Jockey and hosted a variety of club events.

ACTIVITIES AND HONORS

2018-present CDL Licensed

2011-2015- Burger King Management Certified

2011 Serv Safe Certification, National Restaurant Association

2004-2007 Olympic Development Program/Soccer Coach and CYS Youth Soccer Coach

2005 Department of the Army, trained in all areas of CMR operations.

2004 U.S. Army AEJC Mobile Training ENG course

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