Customer Service Specialist

Sherae Johnson

**** ********* ** ********* ** ***69 980-***-**** *.********@*****.***

WORK EXPERIENCE

Prodigy — Customer Service Specialist 1

Pilot Flying J — Team Leader/Supervisor

Xerox — Customer Service Specialist (WFH)

EDUCATION

Harding University Highschool — High School Diploma Central Piedmont Community College — AA ECE

SKILLS

July 2024 to 11 2024, Charlotte Nc

Answering inbound calls for customer's that are having difficulties with their diabetic meters this processcould include just simply setting the meter or troubleshooting with the customer over the phone to seeif the meter is functioning correctly.

06 2021 to 02 2024, Charlotte Bc

Train new employees, assist truck drivers with whatever services they may need such as cashing checks fueling up with corporate cards, Manage money, Greet customers. 09 2019 to 01 2021, Chicago Illinois

Retention specialist, retaining customers. Taking inbound calls for sprint. Negotiating deals with customers. Entering data and updating accounts. Solving billing and network issues. Make special offersto keep the customer financially satisfied to keep services. Consistently provided professional, friendly,attentive, and engaging service. Taking payment information to complete transactions. 08 2014 to 06 2017

08 2023 to Present

Microsoft office · Typing · Customer service · Work from home · Call center · Data entry · Cash handling

Contact this candidate