Customer Service Account Manager
Resume:
Heather Ragan
Sales & Customer Service
*************@*****.*******.***
**** *. ******** **, **** 43, Denver, CO 80237
PROFESSIONAL EXPERIENCE
Comcast Business Enterprise Account Manager Feb 2018 to present Core Responsibilities:
• Provide strategic account management and financial sales leadership for a portfolio of high-value SMB /ENT customers.
• Position and sell Comcast Business Class services across various organizational levels, including C- level and Executive personnel.
• Manage and strategize for accounts, focusing on incremental revenue opportunities and retention of embedded services. Utilizing multiple systems to build, track, and monitor sales opportunities.
• Facilitate customer upgrades to advanced services such as Metro Ethernet and Advanced Voice.
• Retain and renew customer accounts through solution-based selling and account management via phone, email, and in-person visits.
• Drive unit growth by cross-selling new Lines of Business (LOBs) and adding new customer sites.
• Boost revenue by upgrading existing products and renewing customer contracts.
• Achieve or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
Key Achievements:
• Best of the West Winner (2 times)
• Consistently achieved an average of 184% against a $2000 quota
• Maintained an average 24% sales acceptance rate per month
• Averaged 36 renewals per quarter
• Managed a prospect base of 4000 customers
Comcast Business Retention Loyalty Representative Feb 2015 - Jan 2018 Core Responsibilities:
• Retained Comcast customers by assessing satisfaction levels and identifying reasons for potential disconnection.
• Addressed and resolve customer complaints and concerns through active listening, empathy, professionalism, and effective problem-solving.
Key Achievements:
• Star Winner (7 times)
• Served as Team Lead
• Pace Setters Award (2016)
• Member of the Hospitality Team (Jan 2016 – Aug 2017)
• Part of the What We Stand For 2.0 Team (2016)
Heather Ragan
Sales & Customer Service
*************@*****.*******.***
4605 S. Yosemite St, Unit 43, Denver, CO 80237
EDUCATION & TRAINING
Communicating with Confidence – LinkedIn Learning 2024 Project Management – LinkedIn Learning 2020
Fashion Merchandising – Brooks College 1992
PROGRAMS & SOFTWARE
Microsoft Word, Excel, PowerPoint, Outlook
Campus View, Leads 360, Logical, Nobel and Sales Force, CSG, CAFE 360, Workbench, DocuSign; LinkedIn, Sales Navigator
VOLUNTEER & EVENT COORDINATION
Concert for Children’s Hospital
Michael McDonald / Heart Concert
Event to raise money to benefit kids
Comfort Dental Amphitheater
5000 guests
2007
TNL “Intersection for the Arts Soiree”
Event Coordinator & Assistant Creative Director for 500+ person event The Tivoli Denver, CO
2002
Christmas Tree Ministry
Organized tree cutting (over 200 per year)
Collected decorations
Span of 5 years, serving 1,000+ families each year Colorado Community Church
1999 to 2004
References available upon request
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