Customer Service General Manager

Mehmet Baran

415-***-**** *************@*****.*** Oakland, CA

SKILLS

Kurdish (Native Speaker)

Turkish (Native Speaker)

Spanish (Advanced)

English (Advanced)

Career Path Program

Customer Service

Multi-tasking

Leadership

Recruiting and

training staff

Problem Solving

EXPERIENCE

General Manager, Fisherman’s Grotto, San Francisco, CA 07/2021 – 09/2022

Coordinated with kitchen staff to ensure timely, high-quality food service and conducted regular inspections to maintain cleanliness and compliance with food handling regulations, enforcing food handler certification requirements.

Oversaw daily restaurant operations, ensuring customer satisfaction by managing complaints and providing effective solutions to customer inquiries.

Managed relationships with sales representatives (wine, beer, and produce), streamlining procurement processes and implementing automated payment systems.

Collaborated with the chef to analyze restaurant P&L, develop menus, monitor food costs, manage inventory, and oversee budgeting using Squirrel Systems and Aloha.

Processed employee payroll using ADP, ensuring accuracy and efficiency.

Lead monthly team meetings and implemented Key Performance Indicators (KPIs) to assess and enhance staff performance.

Manager, Alioto’s Restaurant, San Francisco, CA 05/2007 – 03/2020

Lead, managed, and scheduled a multicultural team of over 60 employees.

Recruited and onboarded new talent through structured training programs.

Engaged with customers to ensure a positive dining experience, addressing complaints and providing effective solutions.

Made key operational decisions to maintain smooth restaurant functioning, resolving issues in real time and conducting monthly staff meetings to review Key Performance Indicators (KPIs).

Analyzed labor charts, gross sales, and cost relations to support data-driven business decisions and strategic assessments.

Linguist, L3 Communication, Chantilly, VA 03/2007 - 05/2007

Trained as a linguist for the U.S. Army.

Successfully Passed the exam and CI screening.

Waiter, Alioto’s Restaurant, San Francisco, CA 09/2003 - 03/2007

Engaged with customers to take orders, communicate special offers, deliver food and beverages, and address any concerns to ensure a positive dining experience.

Collaborated with team members to maintain efficiency and uphold the high service standards of historically renowned restaurants.

Cleared tables promptly, resetting and sanitizing them for the next guests to maintain a clean and welcoming environment.

Processed payments accurately, handling cash, credit cards, and loyalty program transactions. EDUCATION AND TRAINING

San Francisco State University, San Francisco, CA International Relations (BA) 05/2016

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