Patient Care

MEGAN NICOLE BURNETT

Brea, CA • Email:*************@*****.*** • C: 949-***-****

OBJECTIVE:

To obtain a position within a well-established organization utilizing, my education, experience, and professionalism to essentially increase production and company.

Key Skills and Qualifications:

Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative Strong Interpersonal Skills Communication Microsoft Office Microsoft Word Microsoft Excel Microsoft Power Point Microsoft Outlook 10 Key

EMR History:

NextGen, NexTech, Compulink, MDI, Fusion RIS, EMA, and Infuseflow

EDUCATION:

Millikan H.S., 2009

Associates Degree in Biological Science 2017 – Spring 2020

Bachelor’s Degree in Healthcare Administration and Management 2024 - ongoing

CERTIFICATIONS:

BLS

Infusion for Health

Intake Coordinator 2024-current

Provide patients and referring physicians with excellent patient care

•Receive, organize, and process new patient referrals efficiently.

•Ensure patient charts are complete, updated, and accurate according to company protocols.

•Handle release of information requests, including retrieving and transmitting medical records with precision and confidentiality.

•Perform quality checks to ensure the accuracy and confidentiality of released information.

•Provide exceptional customer service, addressing client concerns proactively.

•Work collaboratively with all team members to achieve our goal of excellent patient care.

•Stay updated on state laws and fee structures; ensure adherence to HIPAA, state/federal regulations, and labor

•Create and maintain accurate and secure medical records; code patients' medical information for reimbursement purposes.

•Handling release of information request

•Completely spreadsheets to assist my manager

•Enter all required demographic, physician, insurance, authorization, and other information into a profile for all new patients.

•Review all incoming faxed prescription orders and attach to new or existing patient profile.

•Contact patient or physician to fill in any missing information.

•Evaluate pharmacy benefit plans and medical benefit plans.

•Obtain clinical, lab, and medical testing documentation from physicians' offices for submission of prior authorization.

•Perform timely follow up on authorizations through the process until approved.

•Regularly communicate the status of the intake process to other departments, including Nursing, Pharmacy and Sales.

•Notify patients/families/referral sources regarding coverage and payment responsibilities as necessary.

•Provide explanation and paperwork for Care Support Program to patients who express financial hardship.

•Utilize manufacturer co-pay cards as appropriate.

•Identify in-network or mandated pharmacy providers if unable to service a patient due to insurance constraints.

•Communicate related information to the patient and the physician offices and triage referral as directed.

•Provide leadership, oversight, and technical guidance to associates, and assist to resolve difficult cases.

Rayus Radiology

Scheduling Specialist 2022-2024

Provide patients and referring physicians with excellent customer service in a call center setting from home.

•Answers phones and handles calls in a professional and timely manner

•Maintains positive interactions at all times with patients, referring offices and staff

•Schedules patient examinations according to existing company policy

•Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately

•Daily responsibility for calling and scheduling as many patients for whom the Company currently has orders

•Ensures all patient data is entered into information systems completely and accurately

•Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment

•Communicates appropriately to internal customers as needed

•Submit orders from referring physicians

•Understands how and when to roll phones on and off answering service

•Alerts other clinics of phone problems that are passed along to your clinic

•Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices

•Arranges transportation for patients when appropriate

•Analyzing data for each patient scheduled on a day to day basis within the market assigned

•Using critical thinking techniques and research from operative reports to determine which location and MRI scanner would work best for the patient if they have an implant such as a stent, stimulator, or pacemaker.

•Making sure the patient’s insurance does not require an authorization for same day appointments

•Assist the insurance team with authorization needs for approval

Southern California Eye Consultants

Ophthalmic Technician/ Triage Technician 2021-2022

Provide great patient care during the Covid-19 pandemic. Help patients that need vision assistance and help patients that are receiving treatment for various vision related needs.

·Checks for signs and symptoms of general health conditions (ex: diabetes, cataract, glaucoma, etc)

·Checks patient's current glasses and contact lens prescription

·Instills eye drops properly

·Neutralizes eyeglasses by either manual or automated lensometer

·Performs retinoscopy and subjective refraction to determine a spectacle prescription with minimal amount of redo's

·Performs color testing

·Performs amsler grid

·Sets up prescription in Phoropter

·Performs visual field - automated and confrontation

·Performs transposition of glasses prescription

·Performs transposition of glasses prescription

·Performs OCT - (RNFL, MAC)

·Performs pupil assessment

·Examines extraocular motility

·Assists in examining slit lamp - external and anterior chambers

·Performs Tomometry using the Tono Pen and Applanation

·Assist with minor procedure set-up: tear duct, chalazion, biopsy,

·Explains procedure to patient and has patient sign consent forms

·Triage patient calls for refills, alternatives and symptoms

·Submit prior authorizations

·Electronic Filing (EHR/CalMed)

·Answer phones and triage patient’s complaints

·Schedule Appointments

·Help front desk with obtaining authorizations

Anaheim Eye Institute (Temporary)

Ophthalmic Technician/ Scribe 2020-2021

Provides excellent patient care in a compassionate manner with the highest attention to detail.

·Completes a detailed patient history which includes past ocular history, family history, past medical history, medications, allergies, chief complaint and any other pertinent information

·Explains to patient what should be expected from the work-up, prior to seeing MD

·Checks for signs and symptoms of general health conditions (ex: diabetes, cataract, glaucoma, etc)

·Checks patient's current glasses and contact lens prescription

·Instills eye drops properly

·Neutralizes eyeglasses by either manual or automated lensometer

·Performs retinoscopy and subjective refraction to determine a spectacle prescription with minimal amount of redo's

·Performs color testing

·Performs amsler grid

·Sets up prescription in Phoropter

·Performs visual field - automated and confrontation

·Performs transposition of glasses prescription

·Performs OCT - all aspects (RNFL, C/D, MAC)

·Performs pachymetry

·Performs corneal topography

·Performs IOL Master/A-Scan

·Performs keratometry

·Performs pupil assessment - PERRLA and APD

·Examines extraocular motility

·Facilitates fundus photos

·Assists in examining slit lamp - external and anterior chambers

·Performs Tomometry using the Tono Pen and Applanation

·Offers help and advice for patients choosing frames and lenses

·Assist with laser set-up: yag, alt, pi, m-grid, prp, proph rd

·Assist with minor procedure set-up: tear duct, chalazion, biopsy, avastin/ivt, needling, punctoplasty, hyfrecation, botox, punctal plugs

·Explains procedure to patient and has patient sign consent forms

·Scribes with various doctors

·Electronic Filing (EHR)

·Answer phones and triage patient’s complaints

·Schedule Appointments

·Help front desk with obtaining authorizations

East/West Eye Institute

Ophthalmic Technician/ Level 1 Scribe 2019-2020

Provides excellent patient care in a compassionate manner with the highest attention to detail. The increasing demand for our services has resulted in a rare opening in our back office. An experienced ophthalmic technician is needed to assist patients and our physician in the daily duties of medical care

·Completes a detailed patient history which includes past ocular history, family history, past medical history, medications, allergies, chief complaint and any other pertinent information

·Explains to patient what should be expected from the work-up, prior to seeing MD

·Checks for signs and symptoms of general health conditions (ex: diabetes, cataract, glaucoma, etc)

·Checks patient's current glasses and contact lens prescription

·Instills eye drops properly

·Neutralizes eyeglasses by either manual or automated lensometer

·Performs retinoscopy and subjective refraction to determine a spectacle prescription with minimal amount of redo's

·Performs color testing

·Performs amsler grid

·Sets up prescription in Phoropter

·Performs visual field - automated and confrontation

·Performs transposition of glasses prescription

·Performs OCT - all aspects (RNFL, C/D, MAC)

·Performs pachymetry

·Performs corneal topography

·Performs IOL Master/A-Scan

·Performs keratometry

·Performs pupil assessment - PERRLA and APD

·Examines extraocular motility

·Facilitates fundus photos

·Assists in examining slit lamp - external and anterior chambers

·Performs Tomometry using the Tono Pen and Applanation

·Offers help and advice for patients choosing frames and lenses

·Assist with laser set-up: yag, alt, pi, m-grid, prp, proph rd

·Assist with minor procedure set-up: tear duct, chalazion, biopsy, avastin/ivt, needling, punctoplasty, hyfrecation, botox, punctal plugs

·Explains procedure to patient and has patient sign consent forms

·Scribes with various doctors

·Electronic Filing (EHR/Compulink)

·Recognize insurance and if authorizations were needed for exams

·Help front desk with obtaining authorizations

Atlantis EyeCare/ Eyecare Specialist

Front Desk/ Optometric/Ophthalmic/Retina Tech 2018-2019

Help patients that need vision assistance and help patients that are receiving treatment for various vision related needs.

• Know and understand medical groups and insurances

• Knowledge of vision insurance benefits

• Checking patients in and out

• Scheduling appointments

• Making outbound calls (As well as Triage)

• Verify Insurance

• Submit Authorizations

• Collect Copays

• Send Refills and new Rx to patient's pharmacy

• Ability to take Fundus photos and Lipiview scans

• Answering High call volume calls

• Handle a busy work flow/multi-tasking

• Greet Patients

• Provide white glove Customer Service

• Electronic Filing (EHR/NextGen)

• Faxing

• Post charges

• General Office Support

• Performing Oct Mac and Nerve

• Visual Field testing 10-2, 24-2, and 30-2(ptosis)

• Bill and Code charges for testing

•Visual Acuity

• Submit Intake and chief complaint from patients

•Perform auto retractions and Check iop (eye pressure)

Burke Williams Spa 2017-2018

Front Desk Lead/ Receptionist

Provide product knowledge and customer service to patrons while, maintaining a presentable sales environment.

·Open and close the spa depending on shift schedule.

·Operating a point of sale system, processing payments, applying coupons, issuing receipts

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·Handle customer complaints in a calm and professional manner

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·Check-in each guest for their service, and help them check-out after their service has concluded

·Answer our multi-line phone system.

·Handle POS Transactions

·Light paperwork

·Restock inventory

·Schedule services as needed.

·Sell products and memberships

·Keep the front desk area clean and tidy

AEG - Staples Center / Microsoft Theatre LA Live

Guest Services 2012-2017

Actively monitor team member interactions with STAPLES Center and/or Microsoft Theater guests at all events to ensure a high level of guest satisfaction and guest service is met.

·Effectively communicate escalated employee issues to Guest Services Managers.

·Greeting guest as they enter the arena

·Scan guest tickets as they enter the arena

·Assist guest on locating their seats

·Assign and cover lunch breaks for other employees

·Resolve ticketing issues

·Accommodate guests with disabilities

·Assist guests with directional and informational inquiries

·Serve as escalation point for guest complaints/issues

Contact this candidate